Colleen Sinutko
Clinton Township,Michigan
Summary
Dynamic customer service professional with a proven track record at Creative Power Systems, excelling in customer engagement and relationship management. Adept at strategic planning and leveraging communication skills to drive sales growth and enhance customer satisfaction. Recognized for resolving complex issues and fostering loyalty through exceptional service in fast-paced environments.
Professional sales expert with proven track record in driving revenue growth and fostering client relationships. Skilled in strategic planning, negotiation, and persuasive communication. Strong emphasis on teamwork, adaptability, and delivering measurable results. Known for reliability, flexibility in dynamic environments, and consistently meeting organizational goals.
Overview
34
34
years of professional experience
Work History
CUSTOMER SERVICE EXECUTIVE/SALES ASSOCIATE
Creative Power Systems, Inc
09.2020 - 11.2025
- Handled difficult customer situations with professionalism and composure while maintaining a positive attitude
- Utilized problem-solving skills to identify customer needs and provided tailored solutions
- Monitored incoming calls from customers, responded promptly, transferred calls as required and followed up on callbacks
- Answered questions and educated customers regarding products and services
- Performed data entry tasks accurately and quickly to update customer information in the database
- Coordinated with other departments such as logistics or sales teams in order to resolve escalated customer issues swiftly
- Attended regular meetings with department heads to discuss strategies for improving overall customer experience levels
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
- Provided exceptional customer service to clients in fast-paced call center environment
- Read from scripts to promote uniformity and consistency in communications
- Provided exceptional customer service to over 500 customers daily, including resolving complex inquiries with diplomacy and tact
- Built strong relationships with customers through active listening and effective communication.
- Developed and maintained strong customer relationships to drive sales growth.
- Conducted market research to identify emerging trends and customer needs.
- Trained and mentored junior sales associates on best practices and company policies.
- Delivered compelling sales presentations that highlighted product benefits and addressed client concerns effectively.
- Expanded client base through targeted prospecting and strategic marketing efforts.
- Increased sales revenue by developing strong customer relationships and providing exceptional service.
KEY ACCOUNT CUSTOMER SERVICE REPRESENTATIVE
Aidelis
09.2009 - 02.2020
- Utilized various software programs such as Microsoft Office Suite and CRM systems to manage accounts.
- Facilitated successful negotiations between customers and sales teams regarding pricing terms and conditions.
- Maintained accurate records of all client transactions using company databases.
- Adapted easily in rapidly changing environments and successfully handled multiple projects simultaneously
- Developed strategies to encourage new and increased contributions
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Created detailed reports on KPIs related to customer service operations
- Managed key account inquiries to ensure prompt resolutions and customer satisfaction.
- Developed strong relationships with clients, fostering trust and loyalty in service delivery.
ACCOUNT EXECUTIVE
Chanel Perfume
08.2000 - 09.2010
- Responsible for a portfolio of customers, networking with stakeholders, transmitting customer requirements to staff, making sure solutions comply with demands, and identifying new business opportunities
- Required to develop a revenue-generating sales pipeline and new accounts via inside and outside sales
- Managed assigned accounts; achieved revenue growth and revenue retention
- Prepared proposals and made presentations to prospective clients
- Revived inactive accounts by reestablishing relationships with key decision-makers
- Developed customer relationships and delivered customer service and product excellence
- Developed and maintained strong client relationships to enhance brand loyalty and customer satisfaction.
- Executed strategic sales initiatives to drive revenue growth in assigned territories.
- Cultivated relationships with high-profile clients to enhance brand loyalty and retention.
- Developed tailored marketing strategies to increase product visibility in competitive markets.
- Coordinated promotional events to drive brand awareness and consumer engagement.
- Analyzed market trends to inform product positioning and sales tactics.
- Implemented feedback mechanisms to continuously improve customer service processes.
TALENT ACQUISITION SPECIALIST/CUSTOMER SERVICE REPRESENTATIVE
New Concepts in Marketing
06.2008 - 03.2010
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Addressed customers courteously using suitable methods and problem-solving skills
- Maintained an updated knowledge base of current products, services, pricing, promotions
- Met daily customer service quotas with a focus on quality
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided
- Collaborated with colleagues to develop strategies for increasing customer loyalty and retention rates
- Processed customer adjustments to maintain financial accounts
- Led recruitment efforts for diverse positions, enhancing talent pipeline and meeting organizational needs.
- Developed and implemented targeted sourcing strategies to attract high-quality candidates across various channels.
RETAIL ADVERTISING ACCOUNT EXECUTIVE
Parlux Fragrances Inc
07.2005 - 12.2008
- Coordinated with outside agencies when necessary for additional resources or services
- Produced creative briefs for the design team in order to accurately reflect client goals
- Monitored online conversations relevant to assigned accounts in order to identify areas of improvement
- Managed multiple projects simultaneously while meeting deadlines and adhering to budgets
- Developed and maintained strong client relationships to drive account growth.
- Coordinated advertising campaigns across multiple platforms to ensure consistency and effectiveness.
ADMINISTRATIVE ASSISTANT TO PRESIDENT/CUSTOMER SERVICE REPRESENTATIVE
Blake & Company
12.2004 - 07.2008
- Maintained files and filing, keeping sensitive information confidential
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
- Served as primary point of contact for facilitating operational and administrative inquiries
- Used Microsoft Office Suite to create and revise documents and presentations
- Screened incoming telephone calls, routing to appropriate personnel
- Answered telephones to give information to callers, take messages, or transfer calls
OFFICE MANAGER/LEGAL SECRETARY
Law Offices of Sinutko & Sinutko
05.1992 - 12.2004
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars
- Resolved customer inquiries and complaints with timeliness and professionalism
- Created and maintained filing systems to ensure accurate record keeping
- Utilized excellent organizational skills to prioritize tasks effectively
- Streamlined office operations, enhancing workflow efficiency and productivity.
- Managed inventory control, ensuring optimal supply levels for daily operations.
Education
Bachelor of Arts (BA) - Business Administration
Saint Leo University
12.2015
Skills
- Strategic Planning
- Organization and Instruction-Staff
- Customer Focused Skills
- Leadership Skills
- Communication Skills
- Product sales
- Appointment coordination
- Customer outreach
- Data entry
- Customer relationship management
- Online chat and email
- Data Base Management
- Training Programs
- Goal-Oriented
- Inter-Personal Skills
- Call control
- Team collaboration
- Sales follow-up
- Computer skills
- Time management
- Customer engagement
- Marketing
- Negotiation expertise
- Sales presentations
- Objection handling
- Strategic prospecting
- Client acquisition
- Closing techniques
- CRM proficiency
- Upselling strategies
- Sales pipeline management
- Problem-solving
- Teamwork and collaboration
- Multitasking
- Reliability
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Active listening
- Effective communication
- Product knowledge
- Analytical thinking
- Sales process
- Goal setting
- Professionalism
- Opening and closing procedures
- Written communication
- Customer retention
- Processing payments
- Order processing
- Account management
- Cold calling
- Upselling techniques
- Direct sales
- Persuasive communication
- Full-cycle sales process
- Cross-selling
- Sales pitch development
- Acquire new business
Timeline
CUSTOMER SERVICE EXECUTIVE/SALES ASSOCIATE
Creative Power Systems, Inc
09.2020 - 11.2025
KEY ACCOUNT CUSTOMER SERVICE REPRESENTATIVE
Aidelis
09.2009 - 02.2020
TALENT ACQUISITION SPECIALIST/CUSTOMER SERVICE REPRESENTATIVE
New Concepts in Marketing
06.2008 - 03.2010
RETAIL ADVERTISING ACCOUNT EXECUTIVE
Parlux Fragrances Inc
07.2005 - 12.2008
ADMINISTRATIVE ASSISTANT TO PRESIDENT/CUSTOMER SERVICE REPRESENTATIVE
Blake & Company
12.2004 - 07.2008
ACCOUNT EXECUTIVE
Chanel Perfume
08.2000 - 09.2010
OFFICE MANAGER/LEGAL SECRETARY
Law Offices of Sinutko & Sinutko
05.1992 - 12.2004
Bachelor of Arts (BA) - Business Administration
Saint Leo University