Colleen Smith
Port Monmouth,NJ
Summary
Highly detail-oriented project/operations-based professional with experience in maintaining solid client relationships through providing excellent customer service, meeting planning services, and excellent staff management. A direct communicator who motivates staff to be effective, organized, and efficient during their workdays.
Overview
18
18
years of professional experience
Work History
Associate Project Director-Client Change
MedForce
Shrewsbury, NJ
08.2023 - 04.2024
- Handled all custom reporting needs for client management
- Created an agenda for a weekly status meeting with clients
- Work with IT on system needs and issues and keep updated communication regarding issues to all internal management
- Communication to speakers for training, contracting, travel, and expense issues.
Associate Director of Operations
MedForce
Shrewsbury, NJ
04.2022 - 08.2023
- Managed team responsible for all client attendee reporting
- Arranged payment and SOPs with other client vendors
- Work directly with the software application development team: gathering, testing, and ensuring customer and internal requirements on client-facing product launches are met
- Managed and led client audit meetings and requests.
Project Director
MedForce
Shrewsbury, NJ
08.2017 - 04.2022
- Resolved client reporting system issues with the client reporting and compliance teams directly
- Worked with application development for new functions and processes to streamline internal and external business needs
- Trained new client sales force on portal use and access.
Project Manager
MedForce
Shrewsbury, NJ
08.2014 - 08.2017
- Trained new hires on individual project needs
- Handled all changes to speaker bureau consultant profiles: new project implementation, finance issues, marketing requests.
Assistant Project Manager
MedForce
Shrewsbury, NJ
03.2014 - 08.2014
- Handled client management communication and requested reporting on behalf of the project manager
- Resolved any issues with vendors utilized.
Senior Meeting Coordinator
MedForce
Shrewsbury, NJ
03.2012 - 03.2014
- Arranged all travel requirements and all communication with high-level KOLs
- Any high visibility tasks that project management needed assistance.
Program Coordinator
MedForce
Shrewsbury, NJ
01.2008 - 03.2012
- Verify program locations are compliant with HCC in addition to responsibilities as Meeting coordinator at my previous company.
Meetings Coordinator
Advanced Communication and Education (ACE)
Cranbury, NJ
01.2006 - 01.2008
- Maintain meeting timelines
- Develop and send program communications to the client
- Coordinate travel arrangements and travel itineraries for national and regional program speakers
- Arrange site logistics including an appropriate meeting room, proper menu selection, and audiovisual needs, in addition to negotiating, reviewing, and approving venue contracts to ensure the best pricing and service
- Update salesforce, meeting managers, and company database with accurate logistical information
- Monitor program costs for budgetary and compliance purposes, balance meeting budget
- Review and reconcile all meeting expenses; dispute unapproved charges as needed
- Offer relief to co-workers with heavy volume regions
- Upload register sites and send out materials for Teleconferences/Virtual events.
Education
Associates -
Middlesex County College
Skills
- Proficient in Microsoft Excel, Word, and Outlook
- Proficient in math, analytical, and time-management skills
- Project Coordination
- Budget Management
- Contract and Vendor Management
- Verbal and written communication
References
References available upon request.
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceHealthcare benefitsPersonal development programsWork from home optionFlexible work hoursPaid time off401k matchWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Achieved a 98%+ accepted rate of attendee target data matching with client systems by developing SOPs for pre and post meetings.
- Supervised team of 2 to 35 staff members.
- Created agenda and lead weekly client meetings in addition to daily client calls and requests
- Main point of contact for client compliance and reporting partners regarding issues or changes needed to systems
- Handled client and internal audits as needed
- Lead client team training and testing of utilizing systems
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