COLLEEN SMOCZYK
Lakewood,CO
Summary
Dedicated and highly organized professional with extensive experience in managing office operations, including payroll administration, travel coordination, and project management. Proven ability to enhance office efficiency through exceptional organizational skills and a focus on customer service. Ready to leverage expertise to support and contribute to a dynamic team as an Office Manager.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office Manager
Fairway Independent Mortgage
09.2015 - Current
- First point of contact for clients and visitors via in-person, telephone and social media.
- Manage day-to-day operations of the office, such as ordering supplies, maintaining equipment, inventory, incoming and outgoing mail/packages.
- Resolve customer inquiries and complaints with timeliness and professionalism.
- Utilize excellent organizational skills to prioritize tasks effectively.
- Process semi-monthly payroll and time off requests using Workday for 45 employees.
- Develop, coordinate and maintain effective relationships with vendors and suppliers.
- Reconcile office financial statements, credit cards, ledgers and expense reimbursements for four branch managers.
- Plan, organize and process travel arrangements and itineraries for senior management and staff of nine employees.
- Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Plan and coordinate the venue and catering for interoffice sales meetings, motivational events and holidays.
- Support all staff in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Server
Homestead Golf Course
05.2012 - 09.2022
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Delivered customer checks and securely processed credit card or cash payments.
- Resolved customer complaints and inquiries in a timely manner.
- Attended company and restaurant required trainings and meetings, improving skills.
- Answered telephones to take reservations or to-go orders.
- Set up linens, dishes, and silverware to prepare tables for customers.
Administrative Assistant for National Sales Manager
Pinnacle Mortgage
02.2006 - 09.2015
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
- Provided ongoing NMLS and DORA licensing support to company employees and management.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
- Assisted with event planning, including associated travel and logistical arrangements.
- Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.
Skills
- Payroll administration
- Accounting proficiency
- Travel coordination
- Project management
- Clerical expertise
- Customer service focus
- Positive attitude
- Planning and coordination
- Attention to detail
- Organizational skills
- Exceptional customer service
Certification
Colorado Notary
Personal Information
Title: OFFICE MANAGER
Timeline
Office Manager
Fairway Independent Mortgage
09.2015 - Current
Server
Homestead Golf Course
05.2012 - 09.2022
Administrative Assistant for National Sales Manager
Pinnacle Mortgage
02.2006 - 09.2015