Colleen Stephens
New York,NY
Summary
Highly motivated and disciplined professional with experience in law enforcement training, luxury hospitality, and aviation. Demonstrates strong leadership, operational excellence, and exceptional customer service skills in fast paced high pressure environment. Skilled in team supervision, shift management, and maintaining professional standards while ensuring guest and client satisfaction. Committed to integrity safety, and delivering results with efficiency and professionalism.
Overview
4
4
years of professional experience
Work History
Police Officer Recruit
Atlanta Police Department
08.2025 - Current
- Participated in a comprehensive, state certified police academy program preparing recruits for sworn officer duties.
- Developed foundational skills in community policing, ethics, and professional conduct.
- Maintained integrity, focus, and reliability in a highly structured and demanding environment.
- Practiced defensive tactics, emergency response, and de escalation techniques under structured supervision.
Front Office Agent
The Marmara Park Avenue
09.2023 - 07.2025
- Oversaw daily front office operations in a luxury five star environment while upholding brand service standards.
- Handled guest inquires, escalations, and complaints with diplomacy and efficiency maintaining hight guest satisfaction ratings.
- Coordinated with housekeeping, concierge, and maintenance team to guarantee seamless guest experiences.
- Monitored room inventory,billing accuracy, and financial transactions through the property management system.
- Supervised and trained front desk agents to deliver exceptional guest service, ensuring consistency and professionalism.
Flight Attendant
Endeavor Airlines
01.2023 - 08.2023
- Delivered exceptional in flight service, including meal and beverage service, while upholding Delta's premium hospitality standards.
- Ensured the safety, comfort,and well being of passengers while maintaining compliance with FAA regulations and company procedures.
- Conducted pre flight safety checks, emergency equipment inspections, and passenger briefings.
- Responded calmly and effectively to in flight emergencies, medical situations, and passenger concerns.
- Collaborated with flight desk and cabin crew to ensure smooth operations and positive passenger experience.
Front Office Agent (Opening Team)
The Wall Street Hotel
12.2021 - 12.2022
- Delivered exceptional guest service in a five star luxury hotel environment, ensuring each guest received a personalized and memorable experience.
- Handled guest check ins,check outs and room assignments using the property management system with accuracy and efficiency.
- Resolved guest inquires and service issues promptly, demonstrating professionalism and discretion at all times.
- Prepared detailed shift reports and effectively handed over operations to the next shift to ensure continuity.
- Maintained a clean, organized, and welcoming front desk area to ensure a positive first impression for all guests.
Education
Associate of Arts -
Brough of Manhattan Community College
New York, NY05-2020
Skills
- Leadership
- Communication
- Customer Service
- Teamwork
- Organization
- Problem solving
- Multitasking
- Safety
- Conflict Resolution
- Attention to Detail
- Strategic Managament
Timeline
Police Officer Recruit
Atlanta Police Department
08.2025 - Current
Front Office Agent
The Marmara Park Avenue
09.2023 - 07.2025
Flight Attendant
Endeavor Airlines
01.2023 - 08.2023
Front Office Agent (Opening Team)
The Wall Street Hotel
12.2021 - 12.2022
Associate of Arts -
Brough of Manhattan Community College