Overview
Work History
Timeline
SalesManager
Colleen Stevenson

Colleen Stevenson

Vancouver,WA

Overview

21
21
years of professional experience

Work History

Assistant to Office Manager/Executive Assistant

Task Industrial
Vancouver, WA
11.2021 - 04.2023
  • Performing accounting, sales support, executive assistance, and customer service for family owned industrial supply business.
  • Deepening customer relationships to build repeat business.
  • Streamlining accounts payable through enhanced vendor communications.
  • Tracking sales productivity by entering orders into Quickbooks Pro.
  • Maintaining accurate records of all customers and vendors.
  • Answer phone calls and help vendors and customers or forward to the correct personnel.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Greeted guests in with friendliness and professionalism.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Owner and Operations Manager

Sit and Stay Pet Sitting
Vancouver, WA
04.2002 - 10.2021
  • Started business and grew the client base to over 300.
  • Remotely worked with customers and staff via phone, text, and email.
  • Recruited, hired and trained over 10 independent contractors.
  • Performed payroll, annual 1099 preparation, invoicing, collections, marketing and communications.
  • Converted over 90% of incoming requests to successful client relationships.
  • Created client packet materials and procedures to secure bookings from client meetings.
  • Utilized QuickBooks Pro to track expenditures, reconcile bank and credit card accounts, manage P&L and prepare s-corp tax documents for the outside accountant.
  • Managed website and SEO to market the business.
  • Strategic use of FaceBook and Instagram to communicate with new and existing clients.
  • Maintained a high level of customer service producing great performance reviews and retention. (Still available to view reviews on Google, Yelp and NextDoor)
  • Created logo design and worked with a graphic designer to maintain branding through marketing materials, website and social media.

Operations Manager and Executive Assistant

Minority Abatement Contractors
Vancouver, WA
01.2009 - 03.2017
  • Performed all office duties for a small, individually owned company with $3.2 million in annual revenue.
  • Managed HR, onboarding, and payroll for 28 employees in two states using ADP and Paychex.
  • Duties included obtaining insurance, permits, certified payroll, scheduling worker annual training and physicals, maintaining office supplies, filing and executive assistance.
  • Performed marketing and internal communications for owner and company.
  • Utilized QuickBooks Pro to track expenditures, reconcile bank and credit card accounts, manage P&L and prepare s-corp tax documents for the outside accountant.
  • Answered questions and forwarded calls to project managers or upper management.
  • Spearheaded the move from paper records to digital.
  • Hired and supervised IT contractors to set up servers for records storage, email upgrades and document sharing for office, clients and vendors.
  • Prepared and submitted invoices, worked with customers, and handled collections.
  • Maintained accounts payable, collected payments via checks and credit cards.
  • Performed collections from past due accounts.
  • Booked travel arrangements for CEO and workers.
  • Filed quarterly and annual corporate state and federal reports.
  • Expedited forms by working as Notary Public.

Timeline

Assistant to Office Manager/Executive Assistant

Task Industrial
11.2021 - 04.2023

Operations Manager and Executive Assistant

Minority Abatement Contractors
01.2009 - 03.2017

Owner and Operations Manager

Sit and Stay Pet Sitting
04.2002 - 10.2021

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Colleen Stevenson