Colleen Stevenson
Accounts Receivable/Payable Specialist, Office Manager
Vancouver,WA
Summary
I am seeking a full-time, remote position that encapsulates my skills growing business, building relationships and managing teams, projects and clients.
Talented professional with executive-level administrative, business, and operational leadership experience. Multidisciplinary professional versed in policy and procedure improvement strategies to meet changing demands. Recognized for minimizing labor costs and maintaining quality across board.
Overview
28
28
years of professional experience
Work History
Assistant Office Manager
Task Industrial
Vancouver
11.2021 - 03.2023
- Assisting Office Manager & Sales
- Data entry of Sales Receipts, Billing, Credit Card Entries, Item Receipts and more
- Customer Service & Client/Vendor Relations
- Executive assistant to Owner
Owner
Sit and Stay Pet Sitting
Vancouver
04.2002 - 10.2021
- Business owner - started this as sole owner and sole provider
- Grew client base to over 300
- Sourced, Recruited, Hired and Trained sitters to make sure there was coverage in the county and help with new clients and company growth
- Managed 2 full time and 8 part time independent contractors
- Received all incoming calls, texts and emails from potential clients & converted them to becoming long term clients
- Managed payroll, invoicing, insurance, etc
- Created all marketing materials & communication to grow the business
Office Manager/HR/Client & Customer Service
Minority Abatement Contractors
Vancouver
01.2009 - 03.2017
- Managed office of multi-million dollar company
- Duties included: obtaining insurance, permits, billing, certified payroll, executive assistance
- Marketing and internal communications for owner & company
- Spearheaded the move from paper records to digital
- Brought in IT contractors to setup server for records storage, email upgrades and better communication for office, clients and vendors
- Managed HR and payroll for up to 28 employees
- Accounts payable and receivable, and prepared financials for annual taxes
- Filed quarterly and annual corporate & federal reports
Area Manager
Aquent
Portland
05.1999 - 04.2002
- Took over management of Portland location for national creative/marketing staffing agency
- Grew business from 800k to over 1.6 million in GP in first 24 months
- Recruited and staffed office of 8
- Implemented training for staff in both sales and recruiting including creating materials
- High level customer service and staff and talent management
- Managed P&L, set goals & budget for office and responsible for local account receivables
- Sourced new clients and created proposals for new business
- Handled business related issues with clients and contractors
- Oversaw payroll
- Mentored other Aquent managers
Account Manager/Sales/Recruiting
Aquent
Los Angeles
03.1997 - 04.1999
- Recruited top talent in graphic design, marketing and tech fields
- Performed business development, attaining business from companies in the region
- Went from creative to mostly tech recruiting and sales, accounting for 1/3 of the office's GP bringing the LA office to the largest for the company
- Grew the tech division from 2 to 28 FTEs in the first year
Executive Assistant/Art Director/Office & Project Manager
Traffic LLC/Clement's Environmental
Los Angeles
02.1995 - 02.1997
- Created new business proposals/presentations working directly for Presidents of both companies
- Established timelines, budgets and managed the creative process internally
- Oversaw event and advertising projects, under deadlines and budgets
- Reported financials to CEOs
- Maintained accounts payable, receivables and payroll
Education
Biology, Art
Attended SDSU with emphasis in Biology and Art, obtaining over 90 units
Skills
- Account management
- Self Motivated
- Team Player
- Accounting
- Bookkeeping
- Exceptional Internet Skills
- Exceptional Computer Skills
- Client Retention
- Empathetic
- Helpful
- Customer Service
- Retention
- Presentation
- Training
- Personnel supervision
- Management
- Mentoring
- Leadership
- Written Communication
- Oral Communication
- Soft collections
- Microsoft Office Suite
- Other various proprietary software
- Data entry
- Customer service
- Payroll administration
- Office management
- Vendor relations
- Client conversion
- Team management
- Business development
- Staff training
- Project management
- Financial reporting
- Digital organization
- Effective communication
- Problem solving
- Time management
- Account reconciliation
- Team building
- Document preparation
- Presentation design
- Workflow coordination
- Google drive
- Office administration
- Data retrieval systems
- Employee supervision
- Credit and collections
- Scheduling appointments
- Office management software
- Proposal writing
- Relationship building
- Database administration
- Resource allocation
- Meeting planning
- Travel arrangements
- Payroll and budgeting
- Policy and procedure modification
- Workflow optimization
- Contract negotiations
- Payroll processing
- Scheduling and calendar management
- Office equipment maintenance
- Event coordination
- Expense reporting
- Workflow planning
- Supply replenishment
- Data inputting
- Task delegation
- Performance monitoring
- Human resources
- Administrative support
- Inventory control
- Operations management
- Training and coaching
- Documentation and control
- Operational support
- Customer relations
- Business administration
- Technical support
- Strategic planning
- Team bonding
- Report preparation
- Mail handling
- Billing
- Policy development
- Documentation expertise
- Clear oral/written communication
- Senior leadership support
- Budgeting expertise
- Staff hiring
- Vendor engagement
- Contract administration
- Performance improvement
- Workforce management
- Policy implementation
- Banking operations
- Facility management
- Budget administration
- Information protection
- Conflict management
- Supply management
Timeline
Assistant Office Manager - Task Industrial
11.2021 - 03.2023
Office Manager/HR/Client & Customer Service - Minority Abatement Contractors
01.2009 - 03.2017
Owner - Sit and Stay Pet Sitting
04.2002 - 10.2021
Area Manager - Aquent
05.1999 - 04.2002
Account Manager/Sales/Recruiting - Aquent
03.1997 - 04.1999
Executive Assistant/Art Director/Office & Project Manager - Traffic LLC/Clement's Environmental
02.1995 - 02.1997
SDSU - , Biology, Art
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