Summary
Overview
Work History
Education
Skills
Timeline
Generic

Colleen Stough

Louisville,KY

Summary

Organized Medical Practice Manager with high degree of professionalism and ethical conduct. Enthusiastic professional fostering positive relationships between staff members and patients.

Overview

38
38
years of professional experience

Work History

Medical Practice Manager

Associates In Podiatry
09.2010 - Current
  • Coordinated with physicians to optimize patient care plans, ensuring timely interventions and positive outcomes.
  • Communicated closely with patients, ensuring medical information was kept private.
  • Enhanced staff productivity through implementation of effective training programs and performance evaluations.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Improved patient satisfaction by streamlining appointment scheduling and implementing a more efficient check-in process.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Managed budget for the medical practice, reducing overhead costs through careful resource allocation and vendor negotiation.
  • Monitored key performance indicators regularly, identifying areas requiring improvement and implementing targeted action plans.
  • Implemented electronic health record system, improving data accuracy and accessibility while reducing paperwork burden.
  • Handled job duties for staff members which were unavailable or out of office.
  • Oversaw accounting, budgeting, and financial reporting.
  • Increased revenue generation by identifying opportunities for practice growth through expansion of services or acquisition of new patients.
  • Consulted with healthcare professionals on business decisions.
  • Managed 14 employees with various personalities and from different cultures for large 3-physician practice.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Facilitated smooth transitions between various departments within the practice by fostering a collaborative working environment among staff members.
  • Developed policies and procedures for effective practice management.
  • Created and implemented organizational policies and procedures.
  • Promoted patient health and general wellness by coordinating and encouraging participation in health events.
  • Provided supervision and management to team of support personnel.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.

Store Director

Steve And Barry's
08.2004 - 02.2009
  • Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
  • Conducted regular performance evaluations for staff members, identifying areas for growth and development.
  • Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
  • Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
  • Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
  • Oversaw staffing and training, safety compliance, inventory control and financial functions.
  • Managed team of 140 cashiers and floor staff.
  • Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
  • Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Oversaw store remodels and expansions to enhance the shopping experience for customers while maximizing retail space utilization.
  • Reported to district manager regarding store and staff issues, financial goals and sales.
  • Devised processes to boost long-term business success and increase profit levels.
  • Developed and managed annual budgets to optimize store profitability while maintaining high-quality standards.
  • Led a team of employees in daily tasks, providing ongoing training and mentoring for their professional growth.
  • Implemented loss prevention strategies to minimize shrinkage, securing company assets and reducing costs.
  • Identified current and future trends that appeal to consumers.
  • Assisted with hiring, training and mentoring new staff members.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Store Director

Kmartcorp
01.1986 - 08.2004
  • Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
  • Conducted regular performance evaluations for staff members, identifying areas for growth and development.
  • Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
  • Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
  • Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
  • Oversaw staffing and training, safety compliance, inventory control and financial functions.
  • Cultivated strong relationships with vendors, negotiating favorable terms and conditions for the store''s benefit.
  • Managed team of 85 cashiers and floor staff.
  • Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.
  • Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Oversaw store remodels and expansions to enhance the shopping experience for customers while maximizing retail space utilization.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Boosted revenue $11.8M by developing and deploying strategies to effectively improve operations.
  • Reported to district manager regarding store and staff issues, financial goals and sales.
  • Developed new store location from ground up by hiring and training efficient team.
  • Devised processes to boost long-term business success and increase profit levels.
  • Analyzed operating and financial statements for profitability ratios.
  • Developed and managed annual budgets to optimize store profitability while maintaining high-quality standards.
  • Led a team of employees in daily tasks, providing ongoing training and mentoring for their professional growth.
  • Ensured compliance with all applicable laws, regulations, policies, and procedures pertaining to store operations.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Implemented loss prevention strategies to minimize shrinkage, securing company assets and reducing costs.
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
  • Prepared annual budgets with controls to prevent overages.
  • Identified current and future trends that appeal to consumers.
  • Assessed newly unpacked merchandise and instructed stock clerks to add to display cases and displays.
  • Utilized information technology to record sales figures, for data analysis and forward planning.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Reported issues to higher management with great detail.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

Certificate - Healthcare Administration

Clark State Community College
Springfield, OH
04.2010

MBA - Marketing Management And Research

University of Phoenix
Tempe, AZ
05.2004

BBA - Marketing Management And Research

University of Toledo
Toledo, OH
12.1985

Skills

  • Practice Management
  • Payroll Administration
  • Policy and procedure development
  • Staff Management
  • Marketing
  • Human Resources Management
  • Practice Marketing
  • Medical practice management

Timeline

Medical Practice Manager

Associates In Podiatry
09.2010 - Current

Store Director

Steve And Barry's
08.2004 - 02.2009

Store Director

Kmartcorp
01.1986 - 08.2004

Certificate - Healthcare Administration

Clark State Community College

MBA - Marketing Management And Research

University of Phoenix

BBA - Marketing Management And Research

University of Toledo

Similar Profiles

CREATE PROFILE
Colleen Stough