Colleen Sullivan
Oak Lawn,IL
Summary
Offering excellent project management, multi-tasking and communication skills to coordinate multiple, concurrent projects with competing demands. Ability to make sound decisions in high-pressure settings and utilize analytical problem-solving skills to troubleshoot and resolve issues. Articulate communicator with strong customer service skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Managing Consultant, PMO
Magenium Solutions
Downers Grove, IL
07.2023 - Current
- Established and led the Project Management Office, providing strategic direction and executive oversight across all Delivery practices.
- Developed a three-year PMO maturity roadmap to align with the business objectives, improve operational efficiency, and enhance project delivery outcomes.
- Assessed and identified gaps in project delivery frameworks, resource management, and stakeholder communication, resulting in a standardized PMO operating model.
- Created customized project delivery frameworks blending waterfall and agile methodologies to meet diverse customer and technology needs.
- Managed multiple, high-profile, complex enterprise projects across the Microsoft ecosystem, including:
- Microsoft Teams Voice - led end-to-end deployment and adoption for enterprise-wide telephony modernization.
- Microsoft Places - implemented workplace management solutions to enhance hybrid work enablement and collaboration.
- M365 Copilot - piloted and rolled out M365 Copilot, driving executive enablement and workforce adoption strategies.
- SharePoint Redesign - managed the redesign and migration to a modern SharePoint architecture to improve knowledge sharing and the employee experience.
- Increased PMO efficiency by 30% through process standardization and reporting, by leveraging Microsoft Planner, Azure DevOps, Smartsheet, and Power BI.
- Reduced project delivery cycle time by 20% while improving customer satisfaction scores.
IT Program Manager
Morningstar
Chicago, IL
03.2022 - 07.2023
- Developed portfolio management framework for all portfolios within Central Technology.
- Managed project intake, resource planning, financials, and distribution of work across the Employee Experience portfolio as the portfolio manager.
- Designed overall project, program, and portfolio budget management process.
- Led daily Scrum stand-ups and Agile development sprint planning meetings for End Point Engineering operational and project related tasks.
- Developed and maintained partnership with executive business partners to align IT and business strategic objectives.
- Managed multiple program budgets of $7M+.
- Program manager of migration to new Contact Center cloud-based voice system with Salesforce and ServiceNow integration.
- Program manager of persona development of our employees to drive strategic changes based on how employees work and what they need to succeed.
- Program managed the design, building, testing, change management, and deployment of kiosk laptops and migration from Amazon Workspaces to Microsoft Azure for the highly regulated business unit.
- Created PowerBI dashboards for project and operational metrics – support incidents, requests, time to resolution, project milestones, resource allocation, etc.
Sr. Analyst - Strategy
United Airlines
Chicago, IL
10.2021 - 03.2022
- Identified improvement opportunities to effectively meet business needs.
- Created the enterprise roadmap for Microsoft Teams Rooms.
- Developed new global conference room standards.
- Implemented new Microsoft Team Rooms standards across multiple domestic and international locations.
Sr. Support Analyst
United Airlines
Chicago, IL
12.2020 - 10.2021
- Forecasted, scheduled and monitored project timelines, budgets, and tasks contributing to overall KPI metrics.
- Oversaw the IT workstream for multiple new airport openings including resource planning, budgeting, forecasting, monitoring hardware deliveries and execution.
- Managed all phases of the project lifecycle for the Global computer refresh project.
- Coordinated the effort to migrate computers from Windows 7 to Windows 10.
- Monitored the various computer image creations from Windows 7 to Windows 10.
- Designed and delivered Microsoft Teams Rooms for the Return to Office effort post-COVID.
- Planned and conducted strategy meetings to brainstorm new ideas and deliver program and milestone updates.
- Monitored and created reports showcasing program outcomes to communicate results with stakeholders.
IT Project Manager
United Airlines
Chicago, IL
01.2020 - 12.2020
- Program manager of Windows 7 to Windows 10 migration (~16,000 workstations).
- Program manager of multi-function printer refresh (~1,200 printers).
- Program manager of Conference Room Modernization at Willis Tower.
- Managed creation of job function profiles and applications from Windows 7 to Windows 10.
- Create strategic global project plans.
- Optimize and utilize current hardware inventory levels.
- Identify cost saving opportunities across multiple projects.
- Engage high level leadership on strategic project decisions.
- Manage large scale budgets for multiple projects.
- Execute project management activities.
IT Project Coordinator
United Airlines
Chicago, IL
12.2017 - 01.2020
- Manage workstation upgrades globally (~6,000 workstations)
- Partner with Field Service Delivery to identify optimized deployment plans
- Coordinate consistent stakeholder reviews
- Manage proof-of-concept of HP Managed Supplies at three locations
- Create communication plans to support culture change
- Partner with HP to optimize and right-size the domestic multi-function printer fleet
- Implement new hardware and technology in conference rooms at Willis
- Fix all broken hardware in remaining conference rooms at Willis
- Procure, deliver, and install hardware for various initiatives
- Identify cost saving opportunities across multiple projects
- Execute project management activities
Business Analyst
Kellogg’s
Oak Brook, IL
04.2016 - 12.2017
- Managed and executed Global Multi-Function Printer Refresh deployment plan
- Developed key performance indicators and reporting dashboards for overall projects
- Partnered with global stakeholders to identify business requirements
- Managed the distribution of communications and training to all employees
- Performed Gap Analysis to develop, document and analyze current and future process flows
- Organized the scheduling, delivery, installation, and removal of hardware
- Generated financial business cases for each location during the Printer Refresh project
- Identified cost saving opportunities for hardware and software
Associate Business Analyst
Kellogg’s
Oak Brook, IL
06.2014 - 04.2016
- Created, managed and owned a database through Excel for multiple campaigns.
- Monitored driver updates across 22,000 PCs.
- Created a reporting structure and dashboards for driver updates.
- Developed and managed Microsoft Lync global deployment plan.
- Analyzed Microsoft Lync deployment metrics.
- Defined and documented deployment requirements by region.
- Formulated transition to sustainment documents for ServiceDesk.
- Investigate and analyze SAP transactions for payment errors or rejections.
Marketing Intern
PolyOne Distribution
Romeoville, IL
04.2013 - 05.2014
Education
Master of Science - Information Systems, Business/System Analysis
DePaul University
Chicago, IL12.2016
Bachelor of Arts - International Business, Finance, French
North Central College
Naperville, IL06.2014
Skills
- Project development and lifecycle
- Budgeting and forecasting
- Collaboration
- Planning
- Analytical
- Critical thinking
- Problem resolution
- Data mining
- Requirements gathering
- User acceptance testing
- Business process improvement
- Jira
- Azure DevOps
- Microsoft Project
- Smartsheet
Certification
Project Management Professional (PMP)
Timeline
Managing Consultant, PMO
Magenium Solutions
07.2023 - Current
IT Program Manager
Morningstar
03.2022 - 07.2023
Sr. Analyst - Strategy
United Airlines
10.2021 - 03.2022
Sr. Support Analyst
United Airlines
12.2020 - 10.2021
IT Project Manager
United Airlines
01.2020 - 12.2020
IT Project Coordinator
United Airlines
12.2017 - 01.2020
Business Analyst
Kellogg’s
04.2016 - 12.2017
Associate Business Analyst
Kellogg’s
06.2014 - 04.2016
Marketing Intern
PolyOne Distribution
04.2013 - 05.2014
Master of Science - Information Systems, Business/System Analysis
DePaul University
Bachelor of Arts - International Business, Finance, French
North Central College
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