COLLEEN THOMAS
Austin,TX
Summary
Highly motivated and passionate employee who is continuing her studies in Hospitality with a
concentration in Food and Beverage Management. Strong foundation in customer service, communication skills, adapting to new environments, and problem-solving. A driven student who is looking to continue to learn and grow in the service industry.
Overview
5
5
years of professional experience
Work History
Bartender
Feral Kitchen and Lounge
05.2025 - 12.2025
- Began as a barback where I learned behind-the-scene tasks to keep the bar moving smoothly and efficiently.
- Made universal cocktails for customers, including our bar's 12 signature cocktails.
- Served high customer volumes during special events, nights, and weekends. Handled simultaneous customer, team, and business needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Barista
Nautical Bean Coffee
12.2024 - 08.2025
- Foster lasting customer relationships by delivering friendly, personalized service in a fast-paced environment.
- Demonstrated expertise in coffee preparation techniques, roasting processes, POS systems, and beverage sanitation protocols, and ensuring a top-tier experience for every customer.
Guest Service Representative
Hotel Cerro
05.2024 - 12.2024
- Handled guest inquiries, reservations, check- ins/outs, while providing personalized assistance to ensure each guest has a seamless and positive stay.
- Demonstrated strong communication skills and multitasking in a fast-paced environment.
- Proficient in management software and the Hotel's point system.
Food and Beverage Server
Babydudes
03.2024 - 08.2024
- Educated guests on the variety of wines and specials available, providing helpful recommendations based on individual tastes.
- Created and maintained optimal communication chain between Front of House and Back of House while managing multiple tables and providing exceptional customer service.
Manager
High Tide Coffee & Deli
07.2020 - 03.2024
- Started as a barista and worked my way up to manager of location
- Coordinated kitchen workflow to maintain quality control and preparation time.
- Achieved sales goals and delivered operational excellence to maximize efficiency and minimize loss.
- Manager with 4 years of experience overseeing daily operations, inventory management, conducted interviews, and training.
- Organized seasonal events, including budgeting, selecting vendors, and on-site coordination.
Education
Bachelor of Science - Hospitality Management, Food & Beverage Emphasis
Cal State East Bay
Hayward, California09.2026
Associate of Science - Hospitality Management
Cuesta Community College
San Luis Obispo, California07.2024
Skills
- Staff Management
- Food and Beverage Experience
- Leadership
- Food Safety and Sanitation
- Payroll and Light Accounting
- Hiring and Training Staff
- Reliability
- 9 years of Customer Service
- Budgeting Skills
- Financial Management
- Event Planning
- Inventory Control
- Trustworthy
Timeline
Bartender
Feral Kitchen and Lounge
05.2025 - 12.2025
Barista
Nautical Bean Coffee
12.2024 - 08.2025
Guest Service Representative
Hotel Cerro
05.2024 - 12.2024
Food and Beverage Server
Babydudes
03.2024 - 08.2024
Manager
High Tide Coffee & Deli
07.2020 - 03.2024
Bachelor of Science - Hospitality Management, Food & Beverage Emphasis
Cal State East Bay
Associate of Science - Hospitality Management
Cuesta Community College