Colleen Thurber
Waldorf,MD
Summary
Motivated professional with leadership experience helping clients, employees, community members and federal employees navigate day-to-day operations and more complex situations. Capable of resolving conflicts within a workplace team or externally within the community. Lean Six Sigma, Yellow Belt Certified. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
21
21
years of professional experience
Work History
Accounting Assisant
Calvert Controls
08.2023 - 03.2024
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Used accounting software to prepare weekly and monthly financial reports.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
- Streamlined accounting processes by implementing efficient organizational systems and procedures.
- Contributed to cost-saving initiatives by analyzing expenditure patterns and recommending areas for improvement or reduction.
- Supported continuous improvement efforts within the department, actively participating in training sessions and workshops.
- Generated invoices upon receipt of billing information and tracked collection progress.
Senior Office Specialist
St. Mary's County Government
08.2022 - 08.2023
- Enhanced office efficiency by streamlining processes and implementing new organizational systems.
- Negotiated contracts with vendors that resulted in cost savings without sacrificing quality or service levels.
- Maintained a well-organized filing system for easy document retrieval and reduced clutter in the workspace.
- Assisted executives with scheduling, travel arrangements, and meeting preparation to ensure smooth operations.
- Increased overall employee morale by creating an inviting office atmosphere conducive to teamwork and productivity.
- Established positive relationships with clients by providing exceptional customer service and prompt issue resolution.
- Improved communication between departments by organizing regular meetings and fostering open dialogue.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed daily logs for management review.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Increased customer service success rates by quickly resolving issues.
- Performed wide-ranging administrative, financial and service-related functions.
- Proofread and edited documents for accuracy and grammar.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
Dispatcher
The Severn Group
04.2022 - 06.2022
- Coordinate schedule in the most effective manner
- Assess situation and prioritize calls
- Preparing daily work such as schedules
- Keeping and organizing work request, customer request, changes for work performed, inventory records and other information
- Receive and answer emergency and non emergency calls
- Receive and dispatch orders
- Schedules and notifies service technicians of work order assignments
- Maintains customer repair records using computer database to give detailed history of the work performed at their sits
- Manage on-call schedule and notify technicians of their on call weeks
- Maintains dispatching board to ensure maximum efficient capacity of technicians.
Executive Administrator
CMI General Contractors/Paul Davis
09.2020 - 04.2022
- Providing administrative assistance, such as writing and editing emails, drafting memos, and preparing communication on the executive's behalf
- Performing minor accounting duties
- Organizing meetings, including scheduling, sending reminders and organizing catering when necessary
- Welcome visitors and identifying the purpose of their visit before directing them to the appropriate department
- Managing the executive's calendar, including the most sensitive matters
- Process vendors payments
- A/R creating and mailing invoices using Quickbooks
- Ordering office supplies
- Filing
- Scheduling technicians for service calls
- Process, sort, and route incoming mail and outgoing mail
- Prepare AIA documents
- Verified and maintained insurance certificates for contractors/subcontractors
- Maintained job files.
- Managed key executive office staff and prioritized workloads.
- Planned both internal and external events and staff trainings.
- Maintained a professional work environment by overseeing office space planning, equipment procurement, and facility management.
- Safeguarded confidential information through the implementation of strict document management protocols and secure filing systems.
- Reduced expenses for the organization by negotiating vendor contracts and monitoring departmental budgets.
- Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
- Developed monthly reports.
- Increased client satisfaction through excellent communication regarding mitigation processes and timelines.
- Completed thorough documentation of job progress, including photographs, notes, and moisture measurements.
- Reduced property damage by quickly responding to emergency calls and assessing the extent of water damage.
- Collaborated with insurance adjusters, documenting losses and ensuring timely claim processing for clients.
- Managed inventory of equipment and materials, ensuring adequate resources were available for each project.
Customer Service Supervisor
USPS
01.2017 - 01.2020
- Supervisor of 100+ craft employees; provide on-the-job training, assess employee performance and provide guidance
- Officer In Charge on multiple occasions while Postmaster on leave
- Level 22 office
- 249 employees
- Monitors daily attendance, approve/deny leave
- Represents management on local, union matter pertaining to personnel roster, hiring processing resignations and retirements, and taking corrective measures when required; participated in negotiations and settlements of grievances
- Analyzed delivery operations, mail flows, and retail operations within the work unit using observation, data analysis, and computer models to make recommendations and improve operations
- Ensure compliance and productivity of our clerks and vehicles
- Establish effective and safe workplace relationship, involving employees in decisions that affect them
- Responsible for preparing all written communication for personnel matters
- Recipient of Certificate of Appreciation for notable performance 2019, 2020.
Rural Carrier Associate
USPS
01.2003 - 01.2017
- Responsible for sorting, receiving, casing, forwarding and obtaining signatures for mail and packages and made sure they were delivered correctly.
Education
General Studies -
Westlake High School
Waldorf, MD06.1999
Skills
- Expert organizational skills
- Skilled with software (Microsoft Office, Quickbooks)
- Notary Public (my commission expires Aug 2025)
- Lean Six Sigma-Yellow Belt
- Excellent interpersonal skills
- Conflict resolution
- Time management
- Administrative Support
- Support Services
- Filing and data archiving
- Records Management
- Multi-line phone proficiency
- Database Management
- Travel Planning
- AR/AP
- QuickBooks expert
- Database Maintenance
- Logistical Planning
- Business Administration
- Proofreading
- Documentation and Recordkeeping
- Travel Arrangements
- Meeting Coordination
- Workflow Optimization
- Document Management
- Advanced Communication
- Office Administration
Timeline
Accounting Assisant
Calvert Controls
08.2023 - 03.2024
Senior Office Specialist
St. Mary's County Government
08.2022 - 08.2023
Dispatcher
The Severn Group
04.2022 - 06.2022
Executive Administrator
CMI General Contractors/Paul Davis
09.2020 - 04.2022
Customer Service Supervisor
USPS
01.2017 - 01.2020
Rural Carrier Associate
USPS
01.2003 - 01.2017
General Studies -
Westlake High School
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