Cerner
Colleen T. McArthur
Marietta,GA
Summary
Experienced senior medical social worker adept at managing high caseloads while delivering top-quality care. Thrives in pressure-filled settings, consistently providing optimal resources and strategies to meet patient needs and improve quality of life. Skilled in supporting client treatment plans with a compassionate and dedicated approach driven by a strong work ethic and genuine desire to positively impact others.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Hospice and Palliative Care Social Worker
Hospice Atlanta
02.2025 - Current
- Served as a trusted resource for information on advanced directives, assisting patients in completing these documents accurately.
- Developed strong relationships with community partners for seamless referral processes and enhanced continuity of care across settings.
- Improved patient comfort by addressing individual needs, coordinating with care teams, and developing personalized care plans.
- Collaborated closely with primary healthcare providers to ensure cohesive treatment plans that align with patients' goals of care.
- Advocated for the needs of patients and families in interdisciplinary team meetings, ensuring their voices were heard during decision-making processes.
- Promoted a holistic approach to patient care by integrating medical, psychosocial, spiritual, and cultural components into personalized treatment strategies.
- Facilitated end-of-life discussions with patients and families, ensuring their wishes were respected in the development of individualized care plans.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted thorough psychosocial assessments to identify the needs of patients and their families, informing individualized care plans.
- Utilized community resources effectively by connecting patients/families facing terminal illnesses with local support groups and bereavement counseling.
- Facilitated family meetings to promote open communication about patients'' conditions, goals of care, and advance directives.
- Collaborated with interdisciplinary team members to develop comprehensive care plans for patients facing serious illnesses.
- Advocated for patient preferences regarding treatment and end-of-life care, upholding their autonomy during difficult times.
- Enhanced patient quality of life by providing compassionate palliative care and counseling services.
- Developed supportive relationships with patients and families, building trust through empathetic listening and validation of emotions.
- Connected patients with appropriate resources such as hospice care, home health services, and financial assistance programs.
- Served as a liaison between patients, their families, and healthcare providers to promote open communication and shared decision making
- Coordinated discharge planning for patients transitioning from hospital settings to alternative levels of care or home-based services.
- Managed caseload to satisfy multiple patients with diverse needs.
- Coordinated patient discharge planning and follow-up care.
Licensed Community Resource Coordinator
Applied Behavioral Analysis Services Incorporated
01.2023 - Current
- Assisted families with obtaining Katie Beckett Medicaid and Now Comp Waiver, Family Support Funding, and applying for grants, and community resources available.
- Managed referrals for Neuro-Developmental Evaluations, Developmental Pediatricians, Physical and Occupational Therapy, Speech Therapy and Psychiatry.
- Primary diagnosis of ASD, as defined by the ACD.
- Trained new team members.
- Developed partnerships with local organizations, resulting in increased collaboration and resource sharing.
- Established referral networks with external agencies to ensure seamless service provision for clients in need.
- Coordinated educational workshops to address specific community needs, fostering knowledge growth and skill development.
- Provided comprehensive case management services to individuals seeking assistance with accessing resources or navigating complex systems.
- Negotiated agreements with partner organizations to secure funding or in-kind support for various projects and programs.
- Enhanced resource accessibility for community members through regular updates and maintenance of online databases.
- Served as a liaison between patients, healthcare providers, and insurers, fostering positive relationships and open communication channels for all parties involved.
- Enhanced patient satisfaction with timely and accurate insurance verifications, ensuring seamless access to healthcare services.
LCSW Senior Care Coordinator
Northside Hospital
04.2016 - Current
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Coordinated discharge plans and communicated updates to ensure smooth patient transitions.
- Recommended appropriate treatment plans, including long-term and group counseling for substance abuse patients.
- Conducted detailed patient interactions and follow-ups, ensuring thorough documentation.
- Reviewed medical necessity for admissions and facilitated referrals to community resources.
- Obtained prior authorizations and approvals from various insurance carriers for services.
- Evaluated medical guidelines and collaborated with multidisciplinary teams to formulate care plans.
- Performed psychosocial assessments to address patient and family needs.
- Submitted cases for criteria failures, facilitating timely resolutions.
- Performed prior authorization review of services requiring notification.
- Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
- Submitted cases for criteria failures and helped facilitate resolutions and approvals.
- Obtained authorizations from multiple insurance carriers for various levels of care.
- Providing intervention regarding adjustment to hospitalization, crisis intervention, and psychosocial assessment
- Screening cases preadmission, on admission, concurrently and post discharge
- DME, oxygen and respiratory needs and any additional resources to provide patient support
- Assess patients for long term acute care, skilled nursing facilities, hospice, psychiatric care or in home services
- Facilitate family meetings to ensure patient and patient's family support system.
PRN Medical Social Work
Emory University Hospital
07.2015 - 12.2015
- Developed individualized care and discharge plans with multidisciplinary teams.
- Monitored patient hospital stays, ensuring timely and efficient service delivery.
- Conducted psychosocial assessments and coordinated post-hospital care planning.
- Communicated with healthcare providers and external agencies for seamless transitions.
- Facilitated pre-certifications and authorizations for SNF, rehab, and hospice care.
- Educated patients and families on discharge plans and coping with chronic illnesses.
- Documented all interactions and care plans in EPIC electronic medical records.
- Utilized agency-approved behavioral or physical intervention techniques, when necessary, for the physical safety of the resident.
- Assisted patients with activities of daily living, attended to patient behavioral problems and aided in crisis intervention, as needed.
- Charted patient observations, following prescribed procedures and standards.
Social Worker
Viewpoint Health Crisis Stabilization Unit
09.2014 - 08.2015
- Updated client documentation for accurate, compliant and current records.
- Supported clients and families with empathy and compassion during difficult times.
- Maintained awareness of residents' behavior and physical whereabouts to ensure their safety.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Monitored residents for detection of any behavior which could be injurious to self or others.
- Utilized agency approved behavioral or physical intervention techniques, when necessary, for the physical safety of the resident.
- Assisted patients with activities of daily living; attended to patient behavioral problems and provided assistance in crisis intervention, as needed.
- Charted patient observations, following prescribed procedures and standards.
- Participated in the development and implementation of patient treatment programs.
- Maintained established institutional policies and procedures, objectives, quality assurance program, and safety, environmental and infection control standards.
Therapist
Family Ties Inc.
08.2014 - 01.2015
- Provided community-based, in-home mental health and family preservation therapy in addition to wrap around services to children/adolescents and their family's caseload up to 31 clients.
- Conducted initial behavioral health assessments to identify client needs and recommendations for care.
- Developed treatment plan goals, objectives, and interventions that address assessed behavioral health needs.
- Provided individual, family and group therapy services.
- Identified barriers and implemented strategies to overcome these barriers.
- Assessed and reviewed treatment progress with clients and their families at prescribed intervals.
- Completed clinical documentation and service reports in a timely manner.
- Assessed the need for possible placement, safety, family strengths and needs, and placement resources for children and care providers.
- Provided crisis intervention, as necessary.
Case Manager
Tulane University Hospital and Clinic
09.2013 - 09.2014
- Assisted in all aspects of the patient discharge planning process.
- Assessed patients for functional capacity, social and familial resources, and possible nursing care needs.
- Conducted psychosocial histories and needs assessments, prepared individual care plans.
- Helped patients and families understand illness and treatment options, and consequences of treatments or treatment refusal.
- Helped patients/families adjust to hospital admission; possible role changes; explored emotional/social responses to illness and treatment.
- Educated patients on the roles of health care team members; levels of health care; entitlements; community resources; and Advance Directives.
- Facilitated communication between the healthcare team and the patients and their families.
- Made referrals for individual, family, and group psychotherapy.
- Communicated with hospital staff on patient psychosocial issues and promoted communication and collaboration among health care team members.
- Participated daily in interdisciplinary rounds, in which a multi-disciplinary team of physicians, nurses, physical/occupational therapists, as well as additional allied health and medical support professionals in order to take an interdisciplinary approach to patient care management.
- Coordinated patient discharge and continuity of care planning; promoted patient navigation services.
- Arranged for resources/funds to finance medications, durable medical equipment, and other needed services.
- Advocated for patient and family needs in different settings; advocated for the health care rights of patients.
Mental Health Specialist
Positive Direction LLC
04.2014 - 08.2014
- Provided services to children, adolescents and their families which promoted hope, healing, and wholeness.
- Taught client's life-skills to function effectively at home, school, and in the community in lieu of emotional or behavioral concerns.
- Enhanced quality of care for patients through ongoing assessment, monitoring, and adjustment of treatment interventions.
- Supported ongoing recovery efforts by connecting patients with community resources and support networks upon discharge.
- Documented client progress in confidential files.
- Completed psychosocial assessments and evaluations, defined treatment goals and objectives.
- Created discharge plans for clients to ensure continuity of care.
- Facilitated individual psychotherapy sessions.
- Participated in an interdisciplinary treatment planning team.
Education
Master's degree - clinical social work
Tulane University of Louisiana
8 2014
Bachelor of Arts - Political Science, Distinguished Interdisciplinary Minor in Mass Communications and Sociology
Xavier University of Louisiana
12 2010
Skills
- Electronic medical record software
- Discharge planning
- Interpersonal communication
- Certified in CPR/AED
- Medical terminology
- Disability support
- Patient support
- Medical advocacy
- Clinical documentation
- Clinical assessment
- Healthcare navigation
- Motivational interviewing
- Psychosocial assessment
- Multidisciplinary collaboration
- Quality improvement
- Trauma-informed care
- Multitasking
- Critical thinking
- Active listening
- Mental health counseling
- CPR/AED
- Assessing needs
- Interpersonal skills
- Care coordination
- Conflict resolution
- Crisis intervention
- Patient advocacy
- Cognitive behavioral therapy
- Intervention planning
- Counseling
- Case management
Certification
- GA Licensed Clinical Social Worker, CSW008689 Issued: 7/26/2023 Expires: 9/30/2026
- NPI: 1396428868
- GA -Licensed Master Social Worker, MSW008780 Issued: 2/19/2019 Superseded -9/30/2024
- Adult, Child and Baby First Aid/CPR/AED Date Completed: 5/26/2025 Valid Until: 5/26/2027 Certificate ID: 01U64MJ
Personal Information
Skills
- Motivational interviewing
- Healthcare navigation
- Autism
- Prior-authorization requests
- InterQual & Milliman Care Guidelines
- CMS guidelines
- Medical advocacy
- Disability support
- Care coordination
- Discharge planning
- Psychosocial assessments
- Multidisciplinary collaboration
Software
Mic
Timeline
Hospice and Palliative Care Social Worker
Hospice Atlanta
02.2025 - Current
Licensed Community Resource Coordinator
Applied Behavioral Analysis Services Incorporated
01.2023 - Current
LCSW Senior Care Coordinator
Northside Hospital
04.2016 - Current
PRN Medical Social Work
Emory University Hospital
07.2015 - 12.2015
Social Worker
Viewpoint Health Crisis Stabilization Unit
09.2014 - 08.2015
Therapist
Family Ties Inc.
08.2014 - 01.2015
Mental Health Specialist
Positive Direction LLC
04.2014 - 08.2014
Case Manager
Tulane University Hospital and Clinic
09.2013 - 09.2014
Bachelor of Arts - Political Science, Distinguished Interdisciplinary Minor in Mass Communications and Sociology
Xavier University of Louisiana
Master's degree - clinical social work
Tulane University of Louisiana
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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