Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Colleen Townley-Cochran

Carrollton

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

General Manager in Training

CAVA
10.2020 - 06.2025
  • Developed and implemented workflow improvements, optimizing daily operations across multiple locations.
  • Analyzed sales data to identify trends, informing inventory management and staffing decisions.
  • Monitored compliance with health and safety regulations, ensuring operational readiness at all times.
  • Fostered an atmosphere of continuous learning among team members by encouraging participation in relevant industry workshops or conferences.
  • Oversaw inventory management to maintain optimal stock levels, reducing waste and associated costs.
  • Maintained strict adherence to local regulations and industry standards, promoting a safe working environment for both employees and customers alike.
  • Reported issues to higher management with great detail.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Shift Leader

Snappy Salads
05.2017 - 10.2020
  • Supervised daily operations, ensuring smooth workflow and high-quality service delivery.
  • Trained and mentored team members on food preparation and customer service standards.
  • Implemented process improvements to enhance efficiency and reduce waste in food handling.
  • Coordinated staff schedules to optimize coverage during peak hours and ensure operational needs.
  • Resolved customer complaints swiftly, fostering a positive dining experience and enhancing customer loyalty.
  • Enforced health and safety regulations, promoting a clean and safe work environment for staff and customers.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Team Member

RaceTrac
05.2019 - 08.2020
  • Collaborated with team to ensure efficient workflow and timely completion of tasks.
  • Assisted in training new team members on operational procedures and safety protocols.
  • Implemented process improvements to enhance productivity and reduce downtime.
  • Monitored inventory levels, ensuring stock availability for smooth operations.
  • Conducted quality control checks to maintain product standards and customer satisfaction.
  • Supported management in developing training materials for ongoing staff development initiatives.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.

Education

Creekview High School
Carrollton, TX

Skills

  • Staff training and development
  • Operations management
  • Self motivation
  • Time management
  • Problem-solving
  • Customer service
  • Teamwork and collaboration
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Organizational skills

Interests

  • I enjoy helping others and giving back to the community
  • Horseback Riding
  • Watching Movies and TV Shows
  • Music
  • Rock Climbing
  • Reading
  • Animal Care
  • Camping

Timeline

General Manager in Training

CAVA
10.2020 - 06.2025

Team Member

RaceTrac
05.2019 - 08.2020

Shift Leader

Snappy Salads
05.2017 - 10.2020

Creekview High School

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