Colleen Troutman
Austin,TX
Summary
Professional in technical support with strong track record in troubleshooting, customer service, and technical assistance. Known for fostering collaboration, adapting to evolving requirements, and delivering consistent results. Highly skilled in issue resolution, communication, and technology platforms. Reliable team player with focus on achieving objectives and enhancing user satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
User Support Specialist
Teco Westinghouse Motor Company
07.2022 - Current
- Diagnosed and troubleshot hardware, software and network issues for users in US mexico and Canada
- Installed and configured operating systems and applications for 3D design
- Identified trends in common user issues, enabling the development of targeted solutions to address recurring problems.
- Assisted in the transition from MS Office 2010 to Office 365
- Managed T-Mobile vendor relationship and Jamf for 106 IOS device users
Information Technology Specialist
Texas Army National Guard
09.2016 - 07.2022
- Installed and configured network printers and other peripheral devices.
- Managed Law enforcement radio connectivity for TXARNG during operation Guardian support for 34 Aircraft radios.
- Managed 80,000 dollars of IT equipment with no losses.
- Worked closely with border agents and assisted in implementing aircraft notebook systems for maintenance recording.
- Retired July 2024
Information Technology Specialist
US Army
02.2003 - 09.2016
- Maintained communication technology equipment worth approximately 700,000 dollars
- Served as the lead Retina network scanner for the Pacific network monitoring 6,000 computer systems. Assisted in patching systems using the System center Configuration Manager.
- Created computer and user accounts for Active Directory for 450 users and 600 computers.
- Trained 350 users in Cyber awareness and operational security.
- Reviewed technical documentation and procedures.
- Provided Communications Security support for the South Korean Army
Education
Bachelor of Science - Computer Technology
American Military University
1711 E Central Texas Expy, Killeen, TX 7654311-2026
Skills
- Remote support
- Software installation
- Remote technical support
- Customer service
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Microsoft windows and office
- Multitasking Abilities
Certification
- CompTIA Security+ - Computing Technology Industry Association.
Timeline
User Support Specialist
Teco Westinghouse Motor Company
07.2022 - Current
Information Technology Specialist
Texas Army National Guard
09.2016 - 07.2022
Information Technology Specialist
US Army
02.2003 - 09.2016
- CompTIA Security+ - Computing Technology Industry Association.
Bachelor of Science - Computer Technology
American Military University
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