Colleen Ullman
Fairmont,WV
Summary
HR professional with strong background in team collaboration and achieving results. Skilled in recruitment, employee relations, and performance management. Reliable and adaptable, known for effectively navigating changing needs to support organizational goals. Strong interpersonal and communication skills, with focus on fostering positive workplace environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
HR Assistant
BFS Companies
04.2024 - Current
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to employment inquiries daily by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Maintained compliance with labor laws by conducting thorough audits of HR practices and policies.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Managed benefits administration, ensuring accurate enrollment and providing helpful resources for employees.
- Supported coordination of benefits open enrollment activities and process.
- Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.
- Provided support for employee performance evaluations, ensuring timely completion and proper documentation.
- Assisted in talent acquisition by conducting comprehensive job analyses and creating accurate job descriptions.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Processed employee termination paperwork at direction of supervisory staff.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Set up orientations and initial training for new employees.
- Participated in recruitment and selection process for new hires.
- Responded to employee inquiries regarding benefits and other HR topics.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Liaised between multiple business divisions to improve communications.
Human Resource Coordinator
Sheetz
01.2023 - 04.2024
- Attend job fairs/hiring events, select & hire candidates for the Store Team Member and Flex positions for assigned stores, and conduct initial interviews for management level positions
- Ensure fully trained teams within the store by monitoring employee training completion in assigned stores, identifying any training gaps, and communicating with the District Manager and General Manager/Store Manager as appropriate
- Coordinate onboarding for new hires and conduct Connect Sessions (stay interviews) with all new hired employees once during training and again within the first 90 days of employment to focus on retention
- Support Employee Relations activities by conducting attendance point reviews and collecting statements for investigations
- Coordinate with DM/GM/SM and assist with any STRIVE conversations or disciplinary action as instructed by Employee Relations Specialists
- Support the total rewards process by collecting and submitting wage information from competitors in the market
- Respond to basic questions and inquiries regarding compensation and benefits programs
- Provide general human resource support by answering routine inquiries or directing questions to appropriate corporate resources
- Also provide information to the corporate HR Department regarding barriers or challenges to implementing HR policies, practices and programs
- Expected to continuously maintain skills as an operations manager and be capable of personally covering shifts (acting as MOD) on rare occasions - on an exceptions basis where no other coverage options are available
Store Manager
Sheetz
01.2018 - 01.2023
- Lead the Customer First Culture in the store
- Conduct bi-weekly management team meetings/monthly store meetings and encourage on-going and open communication, feedback and follow-up
- Develop and maintain fully staffed stores with fully trained management team members and sales team members
- Monitor and analyze business processes and results to profitably achieve store goals
- Manage all controllable costs to keep operations profitable
- Observe and evaluate each employee's job performance against mission critical goals
- Connect with the community to establish positive relationships, and store success
- Assume responsibility for special programs or assignments as needed
Education
Master's Degree - Human Resource Management
University Of Arizona Global Campus
Chandler, AZ11.2024
Regents Degree - History, Education, English, Theatre
West Virginia University
Morgantown, WV05.2014
Skills
- Leadership
- Communication
- Planning and Aligning
- Customer Service
- Employee relations
- Recruitment management
- Background checks
- Employment law
Certification
- ServSafe Certified
- Microsoft Office
West Virginia Public Notary
November 20, 2024 - November 20, 2029
Timeline
HR Assistant
BFS Companies
04.2024 - Current
Human Resource Coordinator
Sheetz
01.2023 - 04.2024
Store Manager
Sheetz
01.2018 - 01.2023
Regents Degree - History, Education, English, Theatre
West Virginia University
Master's Degree - Human Resource Management
University Of Arizona Global Campus
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