Colleen Valderrosa
Sunrise,FL
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving while meeting diverse challenges head-on.
Overview
14
14
years of professional experience
Work History
Store Manager/Manager Trainer/Multi-Unit Manager
Starbucks
Sunrise, Florida
11.2022 - Current
- Responsible for all store operations through creating effective plans from analyzing key data reports.
- Enhance customer experiences to create greater sales revenues and experiences through excellent customer connections and high standards of creating a motivating and welcoming atmosphere
- Plan and execute daily operations, such as crafting high-quality beverages and food, while connecting with customers and delivering high caliber of efficiency and quality.
- Praise Top Performing partners and coach missed opportunities from observed gaps in routines for performance turn around to minimize lost opportunities and react to business needs and trends
- Oversee inventory management processes and company directed profit & loss reports
- Prevent loss on a store level through company provided tools and services to maximize store profitability
- Plan and execute Company Siren's Eye for captivating store appearances while maintaining high standards of quality through cleanliness by utilizing company directed programs
- Recruit, hire, train, and develop store staff for the best customer and partner experiences. Consistently plan continued training for repeated success and development for each individual to accumulate to the store's overall success and growth
- Assist with store's fiscal growth post relocation through focused standards and increase customer connection practices
- Decrease Drive Thru time executions from underperforming times through company provided tools
- Dual-Store Managed for 3+ months
- Partnered with local schools for Teacher appreciation week, and local Police force and Humane Society for events to support with coffee and/or food donations
Acting District Manager
Claire's
02.2022 - 10.2022
- Built positive and productive relationships with store and field leadership
- Supervised 17 locations to enforce high-quality standards of operation
- Improved operational standards, personnel moves, and merchandising strategies
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team
- Held weekly meetings with Store Managers to identify techniques to overcome sales obstacles
- Led targeted training programs to educate staff within Region
- Conceptualized and implemented strategies to realign operational strategies and enhance personnel management approaches
- #1 in Region for ADS Growth QTD/#2 in Territory QTD
- #2 In Region for BOPIS Coupon Redemption QTD
- #3 in Region for highest ADS (District previously a bottom performer)
Multi Store Manager, Training Manager
Claire's
08.2010 - 11.2022
- Responsible for store operations and enhancing customer experiences to create greater sales revenues through excellent customer service and ambitious standards of creating a motivating atmosphere
- Develops and executes strategic financial and departmental goals within store to maintain high profitability and Same Store Sales and KPI's
- Plan and execute Company Planograms for captivating store appearances while maintaining exacting standards of quality and cleanliness to set company strategies to elevate the company's directed branding
- Plan in-store, and external store events through open forms of communication with mall office, outside organizations, and social media platforms
- Oversee inventory processes and prevent shrink through company provided tools and services to minimize loss and maximize store profitability
- Recruit, hire, and train store staff for the best customer experiences by hiring the right people and providing feedback as well as continued training throughout their employment for continued success and development for each individual and the store
- Performs store cleanups and remodels along with new store openings
- Mentors under-performing peers within District
- Operates the District while DSM away on vacation, including but not limited to: District phone, laptop and communication and District level reporting
- Trains new Store Managers and District Mangers for Domestic and International employees
- 06/2013 Meet and Greet with New CEO
- 05/2014 Promoted to Top 200 Volume Store
- 04/2015 Promoted to Store Manager Trainer
- 08/2016 Promoted to Multi Store Manager
- 07/2017 Chosen to train Regional Visual Manager from Panama
- 07/2020 Promoted to Top 100 Volume store
- #1 Highest Volume in District for 2021, trending again for 2022
- #1 Highest ADS and ADS growth for 2021 in District
- #12 in Company for Most Diamonds sold
- #7 in Company for highest St
- Jude dollars collected for Thanks and Giving Campaign
Education
Bachelor of Science - Fashion Design
Art Institute of Fort Lauderdale
Fort Lauderdale, FL12.2008
General Education High School Diploma -
Vandercook Lake High School
Jackson, MI05.2004
Skills
- Microsoft Word/Excel/PowerPoint
- Adobe Photoshop/Illustrator
- Customer Service Skills
- Business leadership
- Planning
- Leading
- Personnel Training & Development
- Organization
- Budgeting
- Visual Merchandising
Hobbies and Interests
- Painting & Drawing
- Sewing
- Traveling
- Learning foreign languages
Cover Letter
To Whom It May Concern, I submit my application and resume because I have a genuine interest in exploring the possibility of becoming an asset to your team! I have 22+ years of various customer service experiences and 14+ years of diverse Leadership experience with a passion for growth and development. I would like to continue to expand and share my knowledge and skill sets farther to grow with a well-established company like Starbucks. I have worked in many different markets of retail and restaurants. These experiences have given me a strong foundation of how business is operated and how to genuinely help people in diverse ways through unique connections and building positive atmospheres for my teams and business to thrive. I hope I can speak with you more in depth about the available position you have. My charismatic and passionate leadership skills, and training background set me apart from other candidates and can help make your work environment even more dynamic and productive! You may contact me at your earliest convenience; and I look forward to hearing from you! Thank you kindly in advance, Colleen Valderrosa
Timeline
Store Manager/Manager Trainer/Multi-Unit Manager
Starbucks
11.2022 - Current
Acting District Manager
Claire's
02.2022 - 10.2022
Multi Store Manager, Training Manager
Claire's
08.2010 - 11.2022
Bachelor of Science - Fashion Design
Art Institute of Fort Lauderdale
General Education High School Diploma -
Vandercook Lake High School
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