Summary
Overview
Work History
Education
Skills
References
Timeline
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Colleen Valente

Nashua,NH

Summary

Results-driven Collections Agent with a proven track record of high productivity and efficient task completion. Expertise in negotiation, regulatory compliance, and customer relationship management. Strong communication and problem-solving skills utilized to navigate complex collections scenarios. Maintains professionalism and integrity while achieving favorable outcomes for both company and clients.

Overview

7
7
years of professional experience

Work History

Collections Agent

KBW Staffing-Impact Fire Services
Hudson , NH
02.2025 - 06.2025
  • Facilitated inbound and outbound communications to recover overdue payments.
  • Negotiated payment plans with customers, ensuring timely debt repayment.
  • Processed payments via credit cards, online banking, and cash transactions.
  • Identified past due accounts and contacted account holders to arrange payment.
  • Oversaw daily collections and accounts receivable activities to maximize collections.
  • Reviewed contracts, invoices, and correspondence related to customer accounts.
  • Researched discrepancies in customer accounts to address outstanding payments.
  • Utilized collection software to track accounts and monitor payment statuses.

Collector Agent

Randstad
Boston, Massachusetts
10.2024 - 11.2024
  • Resolved payment disputes through effective negotiation and problem-solving techniques.
  • Updated account records in billing system with accuracy and timeliness.
  • Monitored account activity to identify and follow up on potential delinquent accounts.
  • Reviewed credit reports and documentation during collection processes.

Casino Cage Cashier

Lucky Moose Casino & Tavern
Nashua, New Hampshire
10.2023 - 02.2024
  • Processed cash transactions for gaming and customer services efficiently.
  • Managed currency exchanges and chip transactions with accuracy.
  • Balanced cash drawers at shift start and end to ensure accuracy.
  • Maintained organized records of daily cash activities and reports.
  • Administered timely payment of jackpots and winnings to customers.
  • Assisted in training new employees to enhance team performance.
  • Ensured compliance with policies and procedures in all cage operations.
  • Resolved disputes between customers and staff professionally.

Collections Account Representative

Triangle Credit Union
Nashua, NH
10.2022 - 10.2023
  • Developed and implemented effective collection strategies to minimize past due accounts.
  • Processed incoming payments and reconciled customer accounts efficiently.
  • Maintained professionalism while providing exceptional service during challenging customer interactions.
  • Negotiated payment arrangements aligned with company policies to facilitate debt recovery.
  • Notified customers of delinquent accounts to initiate collection of outstanding balances.
  • Established repayment schedules based on individual customer financial situations.
  • Conducted skip traces for customers unresponsive to collection efforts.

Financial Risk Management Analyst

Jeanne D'Arc Credit Union
Lowell, Massachusetts
05.2022 - 10.2022
  • Evaluated customer accounts to assess financial risk, payment history, and creditworthiness.
  • Monitored currency fluctuations to mitigate risks linked to foreign exchange transactions.
  • Reviewed monthly financial statements for accuracy, identifying discrepancies or potential risks.
  • Analyzed financial statements to gauge risk associated with investments.

Collector Agent

Jeanne D'Arc Credit Union
Lowell, Massachusetts
05.2021 - 05.2022
  • Resolved payment disputes through effective negotiation and problem-solving skills.
  • Processed payments by phone, mail, or online banking systems.
  • Responded promptly and professionally to customer inquiries via telephone, email or written correspondence.
  • Assisted customers in understanding their financial responsibilities related to their debt obligations.
  • Investigated potential fraudulent activity associated with delinquent accounts.
  • Conducted skip tracing activities to locate missing customers for debt collection purposes.

Collection Customer Service Representative

Digital Federal Credit Union
Chelmsford, Massachusetts
12.2018 - 04.2021
  • Utilized CRM software to track customer interactions and follow-up tasks.
  • Handled escalated calls with professionalism and empathy for customer concerns.
  • Explained collection policies, procedures, and processes clearly to customers.
  • Processed payments and updated account information in the system.
  • Answered incoming calls from customers regarding collections inquiries.
  • Initiated outbound calls to customers with delinquent accounts.
  • Maintained accurate records of conversations with customers.
  • Reviewed open accounts for collection and skip trace efforts to meet or exceed performance goals.
  • Arranged debt repayment or established schedules for repayment based on customer's financial situation.
  • Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.

Education

High School Diploma -

St. Gregory High School
Boston, MA
05-1988

Some College (No Degree) - Accounting and Finance

New England College of Finance
Boston, MA

Skills

  • Debt recovery
  • Payment negotiation
  • Collections software
  • Account reconciliation
  • Financial risk assessment
  • Customer relationship management
  • Payment processing
  • Record keeping
  • Skip tracing
  • Delinquent account management
  • Debt negotiation
  • Accounts receivable specialist
  • Collections processing
  • Data entry efficiency
  • Risk management

References

References available upon request.

Timeline

Collections Agent

KBW Staffing-Impact Fire Services
02.2025 - 06.2025

Collector Agent

Randstad
10.2024 - 11.2024

Casino Cage Cashier

Lucky Moose Casino & Tavern
10.2023 - 02.2024

Collections Account Representative

Triangle Credit Union
10.2022 - 10.2023

Financial Risk Management Analyst

Jeanne D'Arc Credit Union
05.2022 - 10.2022

Collector Agent

Jeanne D'Arc Credit Union
05.2021 - 05.2022

Collection Customer Service Representative

Digital Federal Credit Union
12.2018 - 04.2021

High School Diploma -

St. Gregory High School

Some College (No Degree) - Accounting and Finance

New England College of Finance

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