Summary
Overview
Work History
Education
Skills
Timeline
Generic

Colleen Washington-Lesczynski

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

36
36
years of professional experience

Work History

Cosmetologist

Self Employed Services
, New York
11.1992 - Current
  • Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Washed, colored, cut and styled hair for high volume of clients daily.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Assisted with basic bookkeeping, filing and maintaining clients' records.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Evaluated client's hair and physical features to determine style and cut plans.
  • Met with customers to discuss style preferences and special requirements before treatment.
  • Delivered roots and gloss treatment, balayage highlights and toning glaze treatment.
  • Designed cleaning schedules and organizational systems for treatment and sales areas.
  • Introduced customers to cutting-edge beauty trends and products where applicable.
  • Assessed client features and preferences to advise personalized makeup and hair styling techniques.
  • Maintained relationships with [Number] long-term clients while handling up to [Number] walk-in appointments daily.
  • Treated customers to shampooing and head massage to promote loyalty.
  • Performed rejuvenation techniques on all types of skin and hair.
  • Kept work stations clean and sanitized scissors, combs and other styling tools.
  • Scheduled client appointments.
  • Applied water or setting, straightening or waving solutions to hair.
  • Massaged and treated scalp using hands, fingers or vibrating equipment.
  • Combed, brushed and sprayed hair or wigs to set style.
  • Shampooed, conditioned and dried hair and scalp or hairpieces.
  • Offered clients catalog showcasing hairstyle, cut and color options to meet individual preferences.
  • Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
  • Used curlers, rollers and curling irons to press and curl hair.
  • Shaved, trimmed and shaped beards and mustaches.
  • Demonstrated and sold hair care products and cosmetics.
  • Bleached, dyed or tinted hair using applicator or brush.
  • Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
  • Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
  • Developed new styles and techniques.
  • Trained or supervised other hairstylists, hairdressers and assistants.
  • Ordered, displayed and maintained supplies.
  • Operated cash registers to receive payments from patrons.

Board of Trustees Member

Village of Liberty New York
Liberty, NY
03.2000 - 03.2004
  • Attended board meetings and reviewed meeting agendas.
  • Approved organizational strategies, budgets and business decisions.
  • Participated in various committees to meet specialized goals.
  • Maintained confidentiality in regard to internal organizational affairs and information.
  • Utilized networks and resources to inspire collective action and achieve organizational goals.
  • Defined and enforced organizational bylaws, rules and policies.
  • Communicated with valuable partners and recruited potential board members.
  • Acted as ambassador for organization and routinely arranged meetings with stakeholders.
  • Stayed abreast of trends and issues affecting organizational decisions.
  • Monitored financial affairs of organization and fulfilled fiduciary responsibilities.
  • Brainstormed new business policies and directed program operations.
  • Tracked progress of company programs and highlighted potential barriers to success.
  • Served as advisor to CEO regarding strategic plans and board resolutions.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
  • Oversaw corrective action plans to remedy structural, organizational and departmental issues.
  • Hired, trained and mentored [Number] staff members to maximize productivity.
  • Signed and approved budgets for new funding and program initiatives.
  • Implemented strategic offerings to enhance company's suite of products and services.
  • Executed on-time, under-budget project management to adhere to project road map.
  • Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
  • Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging [Industry] trends.
  • Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
  • Fostered collaboration and development of new practices by business leaders.
  • Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
  • Optimized supply chain to reduce materials costs and improve distribution.

Cosmetologist

Family Affair
, NY
06.1989 - 10.1992
  • Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Assisted with basic bookkeeping, filing and maintaining clients' records.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Evaluated client's hair and physical features to determine style and cut plans.
  • Designed cleaning schedules and organizational systems for treatment and sales areas.
  • Introduced customers to cutting-edge beauty trends and products where applicable.
  • Maintained relationships with [Number] long-term clients while handling up to [Number] walk-in appointments daily.
  • Kept work stations clean and sanitized scissors, combs and other styling tools.
  • Scheduled client appointments.
  • Responded to customer inquiries by phone, email and in person.
  • Updated and maintained customer information records and beauty services provided.
  • Operated cash registers to receive payments from patrons.
  • Ordered, displayed and maintained supplies.
  • Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
  • Bleached, dyed or tinted hair using applicator or brush.
  • Demonstrated and sold hair care products and cosmetics.
  • Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
  • Used curlers, rollers and curling irons to press and curl hair.
  • Shampooed, conditioned and dried hair and scalp or hairpieces.
  • Combed, brushed and sprayed hair or wigs to set style.
  • Applied water or setting, straightening or waving solutions to hair.

Sales Associate

Sullivan's Department Store
Liberty, NY
06.1987 - 06.1989
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Used technology resources to assist customers in locating and selecting items.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Increased purchase amounts by cross-selling with similar products.
  • Obtained signatures for financial documents and internal and external invoices.

Education

Associate of Applied Science - Business Administration and Management

Suny Sullivan Community College
Loch Sheldrake, NY
05.2022

Skills

  • Hair Assessments
  • Manicures and Pedicures
  • Issue Resolution
  • Relationship Building
  • Client Consultations
  • Friendly Communication
  • Chemical Mixing and Application
  • Beauty Tool Sanitization
  • Product and Service Explanations
  • Hair Coloring and Highlighting
  • Decision Making
  • Supply Ordering and Management
  • Problem Anticipation and Resolution
  • Appointment Scheduling
  • Payment Processing
  • Tool, Equipment and Surface Sanitizing
  • Adaptable to Changing Client Needs
  • Cash Register Operation
  • Customer Consultation
  • Supply Ordering and Maintenance
  • New Technique Development
  • Workstation Cleaning
  • Shampooing and Conditioning
  • Digital Recordkeeping
  • Hair Styling
  • Active Listening

Timeline

Board of Trustees Member

Village of Liberty New York
03.2000 - 03.2004

Cosmetologist

Self Employed Services
11.1992 - Current

Cosmetologist

Family Affair
06.1989 - 10.1992

Sales Associate

Sullivan's Department Store
06.1987 - 06.1989

Associate of Applied Science - Business Administration and Management

Suny Sullivan Community College

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Colleen Washington-Lesczynski