Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Colleen Welch

Naperville,IL

Summary

Highly accomplished esthetician from a strong background in esthetics and customer service. My experience and training in esthetics has allowed me to develop an extensive skill-set that can serve any profession. Highly organized and motivated, with a desire to expand my knowledge and abilities. Eager to be part of a professional team and continue providing excellent customer care to all that I have the privilege of working with. My passion is to gain interpersonal relationships with all that I come in contact with.

Overview

22
22
years of professional experience

Work History

Esthetician

Hand And Stone Massage And Facial
10.2023 - Current
  • Welcomed clients arriving for appointments.
  • Informed guests of appropriate products available to increase retail sales.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Promoted overall wellness among clientele by incorporating aromatherapy techniques into treatments when appropriate.
  • Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
  • Developed customized facial treatments for individual clients to address specific skin care needs.

Medical Receptionist

Duly Healthcare
04.2023 - Current
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.

Realtor

John greene Realtor
06.2022 - 12.2023
  • Self motivated, Excellent customer relations, Active listening and problem solving, Tactful sales skills.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.

Esthetician

Fusion Med Spa
01.2019 - 01.2021
  • Performed sales for treatments and retail products, Excellent customer service, including analyzing skin types, recommendations of specific spa products, and demonstrated at-home regimes to contribute to the patients overall skin care wellness, Trained new employees on protocol, Performed basic and advanced facial treatments, chemical peels, Microdermabrasion's, HydraFacial's, dermaplaning, Viva Nano fractional, Venus Versa laser hair removal, Venus Legacy body countering radio frequency, Venus Freeze skin tightening, Ultra Shape, and EmScuplt, Scheduled client appointment, confirmation calls, and inventory, Reviewed Weekly sales goals, Implemented action plans to drive sales, PCA, Glow, and VI Peels product specialist and updated skills by attending workshops on products and techniques, Achieved a 90% client Retention rating, Assisted in planning events and marketing, Was consistently booked with waiting periods, Grew personal monthly sales from $5,000.00 per month to $30,000

Esthetician

Life Time Life Spa
08.2016 - 12.2019
  • Providing Customer Service, Scheduling Appointments, Confirmation Calls

Lead Esthetician

Massage Envy
04.2013 - 08.2016
  • Skin Analysis and Recommended Treatment, Proficient with Advanced Machine Facials, Chemical Treatments

Esthetician

Spa Lane
03.2013 - 07.2013
  • Managed the Business for the Owner (Maternity Leave), Acquired Knowledge in Managing Financial Transactions, Scheduling Appointments, Facial and Body Waxing, Spray Tanning, Microdermabrasion, Customized Bio Elements Facials, Chemical Peel Treatments

Supervisor

TLC Cleaning Services Inc.
01.2002 - 03.2013
  • Supervised a Crew of 6 or More Employees, Provided Residential Cleaning Services, Maintained Client Data Base, Created and Maintained Daily Work Schedules for Various Individuals, Provided Estimates and Set Appointments

Education

Certification in Esthetics (Refresher Course) -

Naperville Skin Institute
01.2013

Licensed Aesthetician # 131001471 -

State of Illinois
01.2000

Midwest College of Cosmetology
01.1999

High School Diploma - Lisle High School
01.1998

Skills

  • Acne treatment specialization
  • Personalized Excellent Customer Service
  • Multitasking and Organization
  • IPL Treatments
  • Diamond Glow Treatments
  • SkinPen Treatments
  • VI Peel Treatments
  • Chemical Peel Treatments
  • Ultrasonic skin scrubber
  • Eyebrow shaping and tinting
  • Aromatherapy knowledge
  • Advanced facial techniques
  • Professional Welcoming Demeanor

References

References are available upon request.

Timeline

Esthetician

Hand And Stone Massage And Facial
10.2023 - Current

Medical Receptionist

Duly Healthcare
04.2023 - Current

Realtor

John greene Realtor
06.2022 - 12.2023

Esthetician

Fusion Med Spa
01.2019 - 01.2021

Esthetician

Life Time Life Spa
08.2016 - 12.2019

Lead Esthetician

Massage Envy
04.2013 - 08.2016

Esthetician

Spa Lane
03.2013 - 07.2013

Supervisor

TLC Cleaning Services Inc.
01.2002 - 03.2013

Certification in Esthetics (Refresher Course) -

Naperville Skin Institute

Licensed Aesthetician # 131001471 -

State of Illinois

Midwest College of Cosmetology

High School Diploma - Lisle High School

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