Colleen Welker
Medford,WI
Summary
Dynamic leader with a proven track record at Taylor County Supportive Housing, excelling in strategic planning and relationship building. Spearheaded partnerships that enhanced service delivery, while optimizing operations for efficiency. A charismatic communicator, I fostered a culture of continuous improvement, empowering teams to achieve organizational goals and elevate client satisfaction.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
13
13
years of professional experience
Work History
Director
Taylor County Supportive Housing
12.2024 - 10.2025
- Developed strategic partnerships to enhance housing support services.
- Managed program budgets, ensuring alignment with organizational goals.
- Oversaw daily operations, optimizing resource allocation for efficiency.
- Implemented best practices in client engagement and service delivery.
- Collaborated with community organizations to expand service reach and impact.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Sales Associate/Shelf Stocker
Walmart
03.2024 - 12.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to optimize store layout and visibility.
- Processed transactions efficiently at point-of-sale systems, ensuring accuracy in cash handling.
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
- Monitored inventory levels, restocking shelves as needed to prevent stock shortages.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
Independant Insurance Agent
Self-Employed
03.2023 - 07.2024
- Developed and maintained client relationships to understand insurance needs and provide tailored solutions.
- Conducted thorough policy reviews to ensure compliance with regulations and industry standards.
- Collaborated with underwriters to facilitate accurate risk assessments and policy pricing.
- Assisted clients in completing claims forms, guiding them through the claims process effectively.
- Educated clients on insurance products, enhancing their understanding of coverage options available.
- Utilized CRM software to manage client information and track communications efficiently.
- Responded promptly to client inquiries, fostering trust and satisfaction in service delivery.
Care Team Manager
New Perspective
03.2022 - 03.2023
- Led team in achieving operational goals and enhancing service delivery
- Developed training programs to improve staff performance and engagement
- Streamlined communication processes, resulting in improved team collaboration
- Implemented performance metrics to monitor productivity and quality standards
- Facilitated conflict resolution and fostered a positive work environment
Team Leader
Sam's Club
03.2013 - 03.2019
- Oversaw daily operations, ensuring team adherence to safety protocols and operational standards.
- Mentored junior staff, enhancing team performance and fostering a collaborative work environment.
- Implemented process improvements, increasing workflow efficiency and reducing downtime across shifts.
- Coordinated training sessions, equipping team members with necessary skills for optimal performance.
Education
Bachelor of Science -
American InterContinental University
Schaumburg, IL01-2001
Skills
- Relationship building
- Verbal and written communication
- Decision-making
- People management
- Issues resolution
- Charismatic leader
- Media relations
- Staff development
Timeline
Director
Taylor County Supportive Housing
12.2024 - 10.2025
Sales Associate/Shelf Stocker
Walmart
03.2024 - 12.2024
Independant Insurance Agent
Self-Employed
03.2023 - 07.2024
Care Team Manager
New Perspective
03.2022 - 03.2023
Team Leader
Sam's Club
03.2013 - 03.2019
Bachelor of Science -
American InterContinental University