Colleen Williams
Human Resources
Liverpool,NY
Summary
Sr. Human Resources Practitioner & Consultant offering over 20 years of comprehensive experience supporting and developing HR Departments, cultivating positive work environments and collaborating with all levels of employees and management to meet company goals. Expertise in providing consultative and tactical human resources compliance and best practices support to key stakeholders.
Goal-oriented and personable professional committed to a high level of performance, integrity and accountability to lead and support a high level of respect and trust for the human resources function. Insightful and intentional manager and leader with experience directing and improving administrative and support operations through effective employee motivation and engagement.
Analytical approach to business planning and day-to-day problem-solving using objective and subjective data. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
LinkedIn Profile: www.linkedin.com/in/colleenwilliamsphr/
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director, Human Resources Consulting
OneGroup
02.2023 - Current
- Lead and manage the HR consulting team, providing strategic direction and support.
- Develop and implement HR strategies and initiatives aligned with the overall business strategy.
- Serve as a trusted advisor to clients, providing expert guidance on HR best practices, compliance, and risk management.
- Oversee the development and delivery of HR consulting services, including talent management, organizational development, and employee relations.
- Build and maintain strong client relationships, ensuring high levels of client satisfaction and retention.
- Stay current with industry trends and best practices to continuously improve service offerings.
- Collaborate with other departments to ensure integrated and comprehensive solutions for clients.
- Manage budgets, resources, and performance metrics for the HR consulting team.
Mgr, Human Resources
SRC, Inc.
05.2017 - 02.2023
- Develop, implement and integrate HR initiatives, programs and processes to support business objectives for upwards of 500 employees. Internal customer groups including manufacturing, support services, engineering, program management and venture companies.
- Directly support all levels of management up to executive leadership.
- Integrated talent management process to include detailed analysis of potential talent gaps and development of career plans to identify and retain current talent and attract outside talent to business.
- Work with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Create and implement forward-thinking initiatives to improve employee engagement.
- Investigate and liaise with management, and legal department as needed, to respond to complaints of harassment, discrimination, employee grievances and other sensitive issues.
- Identify HR training needs and conduct training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals.
- Conduct exit interviews with employees leaving company to gauge areas of success and opportunities for improvement and provide summary data analytics to review and collaborate on with leadership.
- Work with leadership to develop succession plans and promotion paths for staff.
- Track and report metrics to identify trends and establish goals to meet business needs.
Human Resources Manager
Manth Brownell
09.2012 - 05.2017
- Led HR Dept. planning, directing, coordinating, and implementing human resources activities including benefits, compensation, recruiting, safety, employee relations and training within company standards for safety, quality and productivity for upwards of 200 employees in manufacturing environment.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Collaborated with senior management and performed benefits analysis, corrective action planning and big-picture data capturing.
- Conducted company-wide town hall meetings to convey updates.
- Directed and controlled 401K, medical, dental and vision benefit packages.
- Administered salary surveys to identify consistency with market standards.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Handled unemployment claims and hearings.
Human Resources Manager
PCI Paper Conversions Inc
10.2010 - 09.2012
- Managed all aspects of HR function including Recruiting, Compensation & Benefits, Employee Relations and Safety for upwards of 200 employees.
- Initiated and coordinated implementation of services, policies and programs for all employees.
- Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
- Instructed senior leaders on appropriate employee corrective steps.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Structured compensation and benefits according to market conditions and budget demands.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
Benefits Specialist
Saab Sensis Corporation
02.2004 - 07.2010
- Designed, planned and executed annual open enrollment processes for upwards of 700 employees.
- Designed, planned and executed New Employee Onboarding program for upwards of 350 new employees over a period of 8 years.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Checked employees' benefits enrollment for accuracy and inputted all data into HRIS and Vendor Software.
- Coordinated submission and processing of life insurance claims.
- Processed monthly remittance and reconciliation for various benefit plans.
- Updated personnel handbooks and individual records to keep filed accurate and detailed.
- Educated new hires about different benefit plans.
Human Resources Assistant
Saab Sensis Corporation
10.2002 - 01.2004
- Primarily responsibilities included new employee onboarding, office clerical duties, recordkeeping, benefits program support, recruiting support and HR project and initiatives support.
Student Manager
Syracuse University Carrier Dome
01.2002 - 01.2003
- Primarily responsibilities included event staff supervision and office clerical duties
Education
Bachelor of Science - Management
Syracuse University - Martin J. Whitman School of Management
Syracuse, NY05.2003
Skills
- Onboarding, Training and Development
- HR policies and procedures
- Recruitment and retention strategies
- Employee Relations & Conflict Management
- Compensation and Benefits Administration
- Problem Solving & Root Cause Analysis
- Human Resources Best Practices
- HR analytics
- Organizational Culture
- Employee Relations
- Diversity and Inclusion
- Succession Planning
- Retention Strategies
- Employment law
- HR policies development
- HRIS Systems
- Ethics and Compliance
- Performance improvement strategies
Certification
- PHR - Professional in Human Resources (HRCI)
- Crucial Conversations Trainer Certification
- ADKAR Change Management
- DE&I Leadership Training
Accomplishments
- Led the redevelopment and restructuring of the Human Resources Consulting department to support agency clients more timely, efficiently and increase quality of service.
- Developed and implemented new company wide risk mitigation training for team leads and supervisors collaborating with HR, Legal and Compliance departments.
- Developed and implemented formal employee onboarding and training program for manufacturing company to increase new hire retention and decrease learning curve time for new hires.
- Researched, planned and implemented a safety glove program and initiative resulting in fewer hand injuries and increased employee safety experience.
- Achieved executive buy-in to successfully convert fully insured medical plan over to self-insured plan for more long term cost effective medical costs and more flexibility for employee coverage options.
Timeline
Director, Human Resources Consulting
OneGroup
02.2023 - Current
Mgr, Human Resources
SRC, Inc.
05.2017 - 02.2023
Human Resources Manager
Manth Brownell
09.2012 - 05.2017
Human Resources Manager
PCI Paper Conversions Inc
10.2010 - 09.2012
Benefits Specialist
Saab Sensis Corporation
02.2004 - 07.2010
Human Resources Assistant
Saab Sensis Corporation
10.2002 - 01.2004
Student Manager
Syracuse University Carrier Dome
01.2002 - 01.2003
Bachelor of Science - Management
Syracuse University - Martin J. Whitman School of Management
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