Effective at brewing in both manual and automated environments. Goal-driven and resourceful with a superior work ethic. Excellent verbal and written communication skills.
Overview
11
11
years of professional experience
Work History
Office Coordinator
Carolina Oaks Dental
09.2021 - 12.2024
Managed all payments processing, invoicing and collections tasks.
Maintained calendars of upcoming events, meetings and deadlines.
Issued work schedules, duty assignments and deadlines.
Performed insurance verification, pre-certification and pre-authorization.
Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
Handled correspondence with insurers related to claim denials or other issues that arose during processing.
Monitored past due accounts and pursued collections on outstanding invoices.
Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
Cash Control Specialist II
Caliber Home Loans
06.2019 - 08.2021
Processed payments using various payment methods such as ACH and wire transfers or checks.
Recorded debit, credit and account transactions in computer spreadsheets and databases.
Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
Balanced daily transactions to ensure accuracy of financial records.
Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
Third-Party and Medical Collection Specialist
Dynamic Recovery Solutions
02.2014 - 06.2019
Collected on delinquent accounts to reduce overdue balances.
Maintained high volume of calls and achieved performance goals on consistent basis.
Ensured compliance with all applicable federal regulations including FDCPA, HIPAA, FCRA.
Trained new team members on scripts, company services, and collection strategies.
Attended training on credit management and civil court practices to maintain up-to-date knowledge.
Negotiated payment plans, prioritizing account resolution and maintaining professionalism throughout interactions.
Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Maintained detailed records of all collection activities, ensuring compliance with company policies and federal regulations.
Head Opener, Head Closer, Assistant Manager. at Upcountry Provisions Bakery And BistroHead Opener, Head Closer, Assistant Manager. at Upcountry Provisions Bakery And Bistro