Summary
Overview
Work History
Education
Skills
Timeline
Generic
Colleen Wilson

Colleen Wilson

Travelers Rest,SC

Summary

Effective at brewing in both manual and automated environments. Goal-driven and resourceful with a superior work ethic. Excellent verbal and written communication skills.

Overview

11
11
years of professional experience

Work History

Office Coordinator

Carolina Oaks Dental
09.2021 - 12.2024
  • Managed all payments processing, invoicing and collections tasks.
  • Maintained calendars of upcoming events, meetings and deadlines.
  • Issued work schedules, duty assignments and deadlines.
  • Performed insurance verification, pre-certification and pre-authorization.
  • Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
  • Handled correspondence with insurers related to claim denials or other issues that arose during processing.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.

Cash Control Specialist II

Caliber Home Loans
06.2019 - 08.2021
  • Processed payments using various payment methods such as ACH and wire transfers or checks.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
  • Balanced daily transactions to ensure accuracy of financial records.
  • Performed accurate and fully compliant monthly closing processes, accruals and journal entries.

Third-Party and Medical Collection Specialist

Dynamic Recovery Solutions
02.2014 - 06.2019
  • Collected on delinquent accounts to reduce overdue balances.
  • Maintained high volume of calls and achieved performance goals on consistent basis.
  • Ensured compliance with all applicable federal regulations including FDCPA, HIPAA, FCRA.
  • Trained new team members on scripts, company services, and collection strategies.
  • Attended training on credit management and civil court practices to maintain up-to-date knowledge.
  • Negotiated payment plans, prioritizing account resolution and maintaining professionalism throughout interactions.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Maintained detailed records of all collection activities, ensuring compliance with company policies and federal regulations.

Education

Travelers Rest High School
Travelers Rest, SC
01-2012

Skills

  • Fair Debt Practices
  • Computer Proficiency
  • Professionalism
  • Negotiation and Resolution

Timeline

Office Coordinator

Carolina Oaks Dental
09.2021 - 12.2024

Cash Control Specialist II

Caliber Home Loans
06.2019 - 08.2021

Third-Party and Medical Collection Specialist

Dynamic Recovery Solutions
02.2014 - 06.2019

Travelers Rest High School
Colleen Wilson