Summary
Overview
Work History
Education
Skills
Timeline
Generic
Colleen Windorff

Colleen Windorff

Antioch,IL

Summary

  • Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.
  • Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support.

Overview

25
25
years of professional experience

Work History

Fulfillment - Online Grocery

Walmart, Inc.
Antioch, IL
04.2021 - 07.2022
  • Picked, packed, and staged/placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy, purchase-by dates, quality, and freshness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tracked substitutions and informed customers of changes.
  • Cross-trained new associates on picking, filling, staging, and dispensing, orders.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Reduced fulfillment errors by using RF scanners to quickly pick items from proper locations while picking quality and accurate items for 200+ daily customer orders.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers. Helped customers locate products and checked store system for merchandise at other sites.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Stocked shelves, racks, and cases with new or transferred merchandise. Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by. Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.

Administrative Assistant

Chemical Light, Inc.
Vernon Hills, IL
05.2015 - 03.2020
  • Performed general office duties including answering multi-line phone system for multiple internal companies, routing calls, delivering messages to staff, greeting customers, keeping the front of the office neat, clean and organized.
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel. Responded to inquiries from callers seeking information.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Supported efficient meetings by organizing spaces and materials, drafting agendas, documenting discussions, recording and distributing meeting minutes and notes, edited current project lists, transmittals, and memorandums for organizational support and corporate records, created documents for meetings and clients,
  • Generated reports and typed letters in Word, Excell, and Microsoft Office, prepared PowerPoint presentations for maximum impact and results for business development purposes for senior management and sales associates.
  • Supported senior staff in their collaborations with clients in Canada, Europe, and China with regards to individual country's safety and compliance regulations in both English and French.
  • Provided assistance in managing health and safety programs aligned with industry standards and client's social audit requirements for company factories in the US and China. Directed recordkeeping and paperwork preparation in line with current OSHA requirements.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Provided clerical support to company employees by copying, faxing and filing documents. Handled client correspondence and tracked records to foster office efficiency.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Created and updated physical records, digital files to maintain current, accurate, and compliant documentation. Entered and maintained departmental records in company database.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Used image scanners to convert forms, receipts and reports into electronic format. Examined, categorized and sorted incoming documents.
  • Upheld confidentiality of information to avoid potential data breaches and client lawsuits. Located missing file materials to help teams meet project deadlines and avoid lost man-hours. Cleaned up files regularly by removing outdated information for archival or disposal.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Drafted professional memos, letters, and marketing copy to support business objectives and growth in advertising to potential customers.
  • Simplified technical documentation to enhance readability and audience comprehension.

Website Content Copywriter

Chemical Light, Inc.
Vernon Hills, IL
05.2015 - 03.2020
  • Produced original, creative content for promotional advertisements and marketing materials. Wrote and edited high-quality content and visually impactful advertisements under deadline pressure with an exciting, captivating, and authentic approach. Oversaw editorial calendars and content schedules to deliver production results and relevant information on time.
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content and copy-writing on new and existing products while maintaining brand's unique identity and adhering to legal requirements.
  • Collaborated with graphic artists, post-production team members, and other specialists to produce accurate and captivating product images and successful content in the development of online ads, flyers, and content while maintaining consistency with brand marketing, identity, and personality and message strategies for several different company websites and clients.
  • Customized brand message to reach and capture target audience interest while incorporating SEO keywords into copy to increase search result rankings, producing more opened emails, and driving online conversion ratings up. Optimized content with key search terms to drive traffic and online visibility.
  • Managed creation of attention-grabbing viral digital ads promoting new and existing imprintable promotional products across diverse media platforms. Assessed marketing copy, art comps, and final designs and compared with established specifications.
  • Presented clients with unique copy options based on overall marketing objectives.
  • Researched new and existing products and services to drive revenue and support short-and-long term strategies and goals and completed thorough research into assigned topics to assist professional staff with routine and special project tasks.
  • Drafted professional memos, letters, and marketing copy to support business objectives and growth in advertising to potential customers.
  • Proofread, edited, and evaluated final copy to verify content aligned with established guidelines.
  • Produced original, creative content for promotional advertisements and marketing materials.
  • Created high-impact messaging for marketing media, contributing to increases in revenues and market share.
  • Incorporated SEO keywords into copy to increase search result rankings, producing higher sales of lower selling items.
  • Collaborated with Vice President of Sales to add photos and videos to advertising, informational writing, and in development of promotional advertising content, maintaining consistency with brand marketing and message strategies. Authored online display ads, providing click conversion rates of over 80%.
  • Incorporated regulatory compliance requirements into copywriting, confirming content met with OSHA guidelines. Edited content produced by senior executives, modifying text to conform to company-wide branding standards and publication guidelines. Reviewed and edited final copy for accuracy and oversaw production.
  • Collaborated with creative director and copywriting team in completing client projects from planning to on-time completion of quality deliverables.
  • Proficient in Znode and Magenta.

Sales Associate

Dressbarn, Inc.
Gurnee And Vernon Hills, IL
10.2005 - 12.2019
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Organized racks and shelves to maintain store visual appeal, engage customers, promote specific merchandise, and continuously drive sales.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Delivered high level assistance by locating products and checking store systems for merchandise at other sites. Ordered requested items and had them delivered either to the store or customers' residence.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet their needs.
  • Implemented up-selling strategies, encompassing recommendations of accessories and complementary purchases.
  • Answered customer questions regarding sizing, fits, material, accessories, etc. and explained how to properly care for tricky items and merchandise.
  • Recommended specific products and specials, aligning with individual needs, requirements, and specifications.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Identified, interviewed, and hired exceptional candidates to fill key sales roles and strengthen revenue development.
  • Trained, developed, and coached new and existing sales team associates in products, and customer service and selling techniques, company procedures to increase customer satisfaction ratings and overall store sales and improvements. Educated associates on market trends and stayed up-to-date on forecasts.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Prepared merchandise for sales floor by pricing, tagging, removing from shipment boxes. etc. while maintaining a clean, neat, organized area.
  • Completed store opening and closing procedures, including counting drawers, dropping off deposits at the bank, and managing security. Prepared multiple large cash deposits up to $2,500 with zero discrepancies.
  • Applies security and loss prevention training toward recognizing risks and reducing store theft while providing excellent customer service.

Education

No Degree - English Language And Literature / French

College of Lake County
Grayslake, IL
2008

No Degree - Nursing / English

William Rainey Harper College
Palatine, IL
2000

High School Diploma -

Buffalo Grove High School
Buffalo Grove, IL
06.1999

Skills

  • Customer Service
  • Verbal and Written Communication
  • Teamwork and Collaboration
  • Personal Shopping
  • Order Packing and Shipping
  • Stocking and Replenishing
  • Work Prioritization
  • Multitasking and Time Management
  • Merchandising and Display
  • Ease with Computers and Technology
  • Advertising Copy Proofreading, Changes, Edits
  • Willing to Learn, Upbeat, and Outgoing

Timeline

Fulfillment - Online Grocery

Walmart, Inc.
04.2021 - 07.2022

Administrative Assistant

Chemical Light, Inc.
05.2015 - 03.2020

Website Content Copywriter

Chemical Light, Inc.
05.2015 - 03.2020

Sales Associate

Dressbarn, Inc.
10.2005 - 12.2019

No Degree - English Language And Literature / French

College of Lake County

No Degree - Nursing / English

William Rainey Harper College

High School Diploma -

Buffalo Grove High School

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