Colleen Wise
Medical Documentation Specialist
Camden,NC
Summary
- Respectful Clinical Manager with extensive knowledge of health care administration and clinical philosophy
- Adaptability with fiscal management systems and human resource management.
- Talented at collaborating, maintaining and developing effective relationships with staff, patients and senior management.
- Excellent supervisory skills and performance working under pressure. Observant individual promoting effective onboarding, training and mentoring.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Clinical Manager
Dr. G Family Medical Services
Elizabeth City, NC
02.2020 - 08.2022
- Maintaining databases of clinical data, such as patient health histories and test results, as well as regulatory compliance information
- Implement training and ensuring new initiatives, rules/guidelines, or policies are updated and communicated to the staff promptly
- Developing and implementing innovative programs to improve the quality of care or operational efficiency in the medical office setting
- Reviewing patient charts and medical records to assess the quality of care provided by the physicians and nurse practitioners
- Auditing Patients Charts to ensure all documentation needed is provided, ensuring referrals have been sent, and initiated any prior authorizations if necessary
- Providing support to physicians and other healthcare providers by answering questions about insurance coverage, billing issues, and other administrative tasks
- Communicating regularly with patients about their care plans, including discussing diagnosis, treatment options, and post-treatment follow up instructions
- Coordinating with other medical offices and agencies such as DME Equipment companies, insurance companies, and third-party payers
- Liaison between the staff and providers
- Liaison between patients and providers
- Liaison between Medical offices, agencies, order companies, and the office staff
- Monitoring Patient progress to ensure that they are improving and staying safe throughout the duration of the care being given
Medical Assistant
Dr. G Family Medical Services
Elizabeth City, NC
02.2020 - 08.2020
- Under the direction of Dr. Giguiere M.D. and Nurse Practitioner Julie Stallings
- Receive and direct phone calls, schedule appointments, check-in patients, obtain necessary patient information to file and update patient records, and ensure all forms and consents are completed by patients
- Check-out patients, assist with referral processing, and arrange laboratory services
- Prepare patients for examination, take vitals, and record patients' health history
- Set-up EKG machines, administer injections and medications, and perform routine specimen collection and tests
- Prepare equipment and examination rooms, and clean instruments
- Assist physician with medical treatments, procedures, and exams
Nursing Care Partner
Childrens Hospital Of The Kings Daughters
Norfolk, Virginia
02.2018 - 12.2018
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Responded to patient requests with appropriate clinical and personal assistance.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assessed patients' temperature, pulse and blood pressure and recorded in electronic medical records.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Reviewed patient history to verify conditions and current medications.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
- Arranged transportation and documented details of discharge transition plans.
- Collected and aggregated data to identify problems or trends, such as turnaround time and issues with physician offices.
- Offered leadership, support and clinical expertise within care management teams to achieve outcomes.
General Manager
Sonic Drive
Elizabeth City, NC
06.2011 - 06.2015
- Maintains and utilizes restaurant systems to provide consistent day-to-day operations and customer satisfaction
- Follows and maintains Sonic operations manual and other Sonic policy/procedures
- Manages production, labor control, food cost control, and inventory levels
- Analyzes monthly profit and loss statement and assumes control of budget
- Completes and maintains all necessary documentation and paperwork on a timely basis
- Monitors quality of products, cleanliness, cash control, and customer service/satisfaction
- Exceed Sonic standards in appearance, taste, and presentation to customer
- Monitors the performance of duties associated with the Seven Basic Stations and the compliance with the performance standards described in the Sonic operations manual and other Sonic policies/procedures
- Establishes crew-staffing requirements, creates labor schedules, and manages shifts effectively
- Identifies, evaluates and responds to labor efficiency problems
- Assists in the recruitment, selection, hiring, and orientation of assistant manager and crew labor and complies with EEO, labor law requirements, and Sonic policies
- Maintains all required information in employee’s files
- Works safely, maintains safe working conditions as outlined in company policies and procedures, and reports accidents promptly and accurately
- Executes appropriate training to address different issues
- Works directly with supervisor to establish development plans for all employees
- Conducts employee performance evaluations
- Schedules and conducts store meetings on a regular basis
Education
Associate's degree - Medical Billing and Coding
College of The Albemarle
08.2022 - 06.2023
Associates Degree - Healthcare Administration in Healthcare Administration
College of The Albemarle
08.2019 - 06.2021
High School Diploma -
Camden County High School
08.2009 - 06.2013
Skills
Medical BillingPatient CareEMR SystemsExperience Administering InjectionsMedical SchedulingICD-10Insurance VerificationTranscriptionAnatomy KnowledgeMedical RecordsCPT CodingVital SignsMedical documentation (3 years)Insurance verification (2 years)HIPAA (3 years)Taking medical historiesExplaining treatment procedures to patientsPreparing patients for examinationsAssisting the physician during examinationsCollecting and preparing laboratory specimensPerforming basic laboratory testsInstructing patients about medication and special diets)Transmitting prescription refills as directedTaking electrocardiogramsWound care and changing dressingsTurning or moving patientsGathering medical suppliesBathing patientsGrooming patients by brushing their hair, teeth, shaving them, etcFeeding patients and documenting their food and liquid intakeChecking vital signs such as blood pressure and heart rateAnswering patient callsDocumenting informationCleaning rooms and bed linensStocking suppliesAssisting with some medical proceduresSafety proceduresTransporting patients
Accomplishments
- 5+ Years Experience of Medical Charting and 80+ college credit hours of Healthcare
Additional Information
- Authorized to work in the US for any employer
Timeline
Associate's degree - Medical Billing and Coding
College of The Albemarle
08.2022 - 06.2023
Clinical Manager
Dr. G Family Medical Services
02.2020 - 08.2022
Medical Assistant
Dr. G Family Medical Services
02.2020 - 08.2020
Associates Degree - Healthcare Administration in Healthcare Administration
College of The Albemarle
08.2019 - 06.2021
Nursing Care Partner
Childrens Hospital Of The Kings Daughters
02.2018 - 12.2018
General Manager
Sonic Drive
06.2011 - 06.2015
High School Diploma -
Camden County High School
08.2009 - 06.2013