Colleen Wise
Medical Documentation Specialist
Camden,NC
Summary
- Respectful Clinical Manager with extensive knowledge of health care administration and clinical philosophy
- Adaptability with fiscal management systems and human resource management.
- Talented at collaborating, maintaining and developing effective relationships with staff, patients and senior management.
- Excellent supervisory skills and performance working under pressure. Observant individual promoting effective onboarding, training and mentoring.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Clinical Manager
Dr. G Family Medical Services
Elizabeth City, NC
02.2020 - 08.2022
- Maintaining databases of clinical data, such as patient health histories and test results, as well as regulatory compliance information
- Implement training and ensuring new initiatives, rules/guidelines, or policies are updated and communicated to the staff promptly
- Developing and implementing innovative programs to improve the quality of care or operational efficiency in the medical office setting
- Reviewing patient charts and medical records to assess the quality of care provided by the physicians and nurse practitioners
- Auditing Patients Charts to ensure all documentation needed is provided, ensuring referrals have been sent, and initiated any prior authorizations if necessary
- Providing support to physicians and other healthcare providers by answering questions about insurance coverage, billing issues, and other administrative tasks
- Communicating regularly with patients about their care plans, including discussing diagnosis, treatment options, and post-treatment follow up instructions
- Coordinating with other medical offices and agencies such as DME Equipment companies, insurance companies, and third-party payers
- Liaison between the staff and providers
- Liaison between patients and providers
- Liaison between Medical offices, agencies, order companies, and the office staff
- Monitoring Patient progress to ensure that they are improving and staying safe throughout the duration of the care being given
Medical Assistant
Dr. G Family Medical Services
Elizabeth City, NC
02.2020 - 08.2020
- Under the direction of Dr. Giguiere M.D. and Nurse Practitioner Julie Stallings
- Receive and direct phone calls, schedule appointments, check-in patients, obtain necessary patient information to file and update patient records, and ensure all forms and consents are completed by patients
- Check-out patients, assist with referral processing, and arrange laboratory services
- Prepare patients for examination, take vitals, and record patients' health history
- Set-up EKG machines, administer injections and medications, and perform routine specimen collection and tests
- Prepare equipment and examination rooms, and clean instruments
- Assist physician with medical treatments, procedures, and exams
Nursing Care Partner
Childrens Hospital Of The Kings Daughters
Norfolk, Virginia
02.2018 - 12.2018
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Responded to patient requests with appropriate clinical and personal assistance.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assessed patients' temperature, pulse and blood pressure and recorded in electronic medical records.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Reviewed patient history to verify conditions and current medications.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
- Arranged transportation and documented details of discharge transition plans.
- Collected and aggregated data to identify problems or trends, such as turnaround time and issues with physician offices.
- Offered leadership, support and clinical expertise within care management teams to achieve outcomes.
General Manager
Sonic Drive
Elizabeth City, NC
06.2011 - 06.2015
- Maintains and utilizes restaurant systems to provide consistent day-to-day operations and customer satisfaction
- Follows and maintains Sonic operations manual and other Sonic policy/procedures
- Manages production, labor control, food cost control, and inventory levels
- Analyzes monthly profit and loss statement and assumes control of budget
- Completes and maintains all necessary documentation and paperwork on a timely basis
- Monitors quality of products, cleanliness, cash control, and customer service/satisfaction
- Exceed Sonic standards in appearance, taste, and presentation to customer
- Monitors the performance of duties associated with the Seven Basic Stations and the compliance with the performance standards described in the Sonic operations manual and other Sonic policies/procedures
- Establishes crew-staffing requirements, creates labor schedules, and manages shifts effectively
- Identifies, evaluates and responds to labor efficiency problems
- Assists in the recruitment, selection, hiring, and orientation of assistant manager and crew labor and complies with EEO, labor law requirements, and Sonic policies
- Maintains all required information in employee’s files
- Works safely, maintains safe working conditions as outlined in company policies and procedures, and reports accidents promptly and accurately
- Executes appropriate training to address different issues
- Works directly with supervisor to establish development plans for all employees
- Conducts employee performance evaluations
- Schedules and conducts store meetings on a regular basis
Education
Associate's degree - Medical Billing and Coding
College of The Albemarle
08.2022 - 06.2023
Associates Degree - Healthcare Administration in Healthcare Administration
College of The Albemarle
08.2019 - 06.2021
High School Diploma -
Camden County High School
08.2009 - 06.2013
Skills
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Accomplishments
- 5+ Years Experience of Medical Charting and 80+ college credit hours of Healthcare
Additional Information
- Authorized to work in the US for any employer
Timeline
Associate's degree - Medical Billing and Coding
College of The Albemarle
08.2022 - 06.2023
Clinical Manager
Dr. G Family Medical Services
02.2020 - 08.2022
Medical Assistant
Dr. G Family Medical Services
02.2020 - 08.2020
Associates Degree - Healthcare Administration in Healthcare Administration
College of The Albemarle
08.2019 - 06.2021
Nursing Care Partner
Childrens Hospital Of The Kings Daughters
02.2018 - 12.2018
General Manager
Sonic Drive
06.2011 - 06.2015
High School Diploma -
Camden County High School
08.2009 - 06.2013
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