Colleen Young
Haines City,FL
Summary
Accomplished Customer Experience Admin Supervisor at Rentokil/Terminix, adept in compliance monitoring and budget administration. Spearheaded a team to exceed $10M in PreConstruction growth for two years, enhancing inter-departmental communication and efficiency. Renowned for deadline orientation and fostering a collaborative environment, significantly improving productivity and employee morale.
Overview
31
31
years of professional experience
Work History
Customer Experience Admin Supervisor
Rentokil/Terminix
06.2022 - Current
- Trained new employees on company policies, procedures, software applications.
- Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
- Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Improved communication between departments with the implementation of efficient information-sharing tools and strategies.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced employee morale through recognition programs, fostering a positive work environment that encouraged collaboration and teamwork.
- Facilitated weekly staff meetings to discuss ongoing projects, address concerns, and share updates from various departments within the organization.
- Streamlined administrative processes by implementing new organizational systems, increasing efficiency and productivity.
- Resolved conflicts between team members by addressing concerns and facilitating open communication channels.
- Facilitated and managed implementation of new team functions focused on PreConstruction organic growth exceeding $10M in production 2 consecutive years
- Oversee proper state reporting and compliance where applicable
Full Charge Bookkeeper
Florida Pest Control
05.2012 - 06.2022
- Reconciled bank statements on a monthly basis, identifying discrepancies and resolving issues promptly.
- Served as main point of contact for all employee expense reimbursement requests, reviewing submissions for compliance with company policies before approving payments.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Processed vendor invoices efficiently, reconciling discrepancies and negotiating favorable payment terms when necessary.
- Communicated regularly with clients regarding billing inquiries, resolving disputes fairly and maintaining strong professional relationships.
- Improved cash flow management by monitoring outstanding invoices closely and following up on overdue payments proactively.
Office Coordinator
South Washington County Schools - Royal Oaks Elem
01.2001 - 06.2011
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Purchase Orders
- Accounts Receivable
- Accounts Payable
- Payroll
Bookkeeper
South Washington County School District
11.1993 - 01.2001
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Reconciled and corrected issues with financial records.
- Posted daily receipts and payments in accordance with corporate protocols.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Provided all year end tax statements for child care programs
Education
Bachelor of Arts - Professional Communications
Metropolitan State University
Saint Paul, MN05-2011
Associate of Arts - General Studies
Inver Hills Community College
Inver Grove Heights, MN06-2005
Skills
- Deadline oriented
- Compliance monitoring
- Budget administration
- Information management
Notary Public
Valid through September 2026; State of Florida
Timeline
Customer Experience Admin Supervisor
Rentokil/Terminix
06.2022 - Current
Full Charge Bookkeeper
Florida Pest Control
05.2012 - 06.2022
Office Coordinator
South Washington County Schools - Royal Oaks Elem
01.2001 - 06.2011
Bookkeeper
South Washington County School District
11.1993 - 01.2001
Bachelor of Arts - Professional Communications
Metropolitan State University
Associate of Arts - General Studies
Inver Hills Community College
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