COLLEEN A. MCDEVITT
Biloxi,MS
Summary
Dynamic professional with extensive experience at LC Industries, excelling in inventory management and customer service. Proven ability to enhance operational efficiency through critical thinking and effective communication. Recognized for maintaining accurate documentation and fostering strong relationships with clients, ensuring high levels of satisfaction and streamlined processes.
Overview
18
18
years of professional experience
Work History
Recieving Coordinator
LC Industries, NC
Biloxi, MS
08.2023 - Current
- Provided assistance with cycle counts when needed to maintain accuracy of inventory levels on hand.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Interacted regularly with customers regarding product availability status updates or delays due to back orders or outages.
- Maintained accurate records of deliveries and pick-ups using computerized system.
- Verified accuracy of received items against packing slips.
- Reported damages or discrepancies to management team and vendors as needed.
- Recorded data such as item descriptions, quantities, storage locations into the database.
- Resolved discrepancies between purchase orders and invoices in a timely manner.
- Maintained a clean and organized work environment in accordance with safety regulations at all times.
- Established relationships with carriers and third party logistics providers to ensure efficient freight processes across multiple sites.
- Identified areas for improvement in the existing deployment processes and implemented solutions accordingly.
Customer Service Representative
LC Industries, NC
Biloxi, MS
04.2023 - 08.2023
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Provided accurate information about products and services to customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Implemented innovative methods for streamlining the customer service process.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Performed other duties as assigned by management.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Medical Support Assistant
Dept. of Veteran Affairs
Biloxi, MS
11.2017 - 09.2018
- Relayed messages from Veterans to physicians about concerns, condition updates to facilitate treatment.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Verified accurate patient demographic to enter into electronic medical system.
- Communicated pertinent information and potential problems to physicians and nurses.
- Answered telephone calls, recording accurate messages and relaying to designated staff.
- Scheduled appointments for patients via phone and in person.
- Entered codes, based on diagnosis to maintain accuracy for billing department.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Housekeeping Aide
Dept. of Veteran Affairs
Biloxi, MS
08.2016 - 11.2017
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Used standard personal protective equipment to minimize chemical splashing incidents.
- Completed regular and thorough cleaning of equipment, floors and furniture.
- Removed soiled linens from Veterans rooms, replacing with fresh linens& supplies.
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
- Disposed of hazardous materials in appropriate containers per protocols.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Followed safety processes for all manual and electric cleaning equipment.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Notified managers of repair needs or additions to building operating systems.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Ensure compliance with health regulations regarding the use of hazardous materials.
- Ensure that all spills are cleaned up immediately to prevent any accidents from occurring.
- Ensured compliance with health and safety regulations.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Maintained inventory of cleaning supplies and documented items requiring reorder.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
Housekeeping Aide
Dept. of Veteran Affairs
Sacramento, CA
04.2015 - 08.2016
- Extensive knowledge of infection control procedures-independently ensuring the cleanliness of the Emergency Department, covering over 20,000 square feet, 25 patient areas, 10 restrooms, 10 administrative areas, and 2 waiting room
- Follows established guidelines set by OSHA, CDC, and JCAHO
- Continuously determining the priority of tasks to be completed in the fast paced and varied environment of the Emergency Department
- Set up, use, and maintain a housekeeping cart, supplies, and chemicals on a daily basis, as well as ensuring equipment and 2 HAC closets are kept neat, clean, and orderly, and comply with established standards
- Provide instruction to new employees by defining work quality standards and methods, assessing work in progress, reviewing completed work, and recommending course of action that promotes effectiveness and efficiency
Technical School Military Instructor
United States Air Force
GULFPORT, MS
10.2013 - 08.2014
- Planned, prepared, and reviewed training program to provide accurate training materials for a 42 academic day course according to
- Air Education Training Command (AETC) protocols
- Monitored and evaluated students’ progress and performance
- Recorded test scores, block scores, and counseling into Technical
- Training Management System (TTMS)
- Instructed over 340 hours and 30 lab exercises resulting in zero safety mishaps
- Utilized various Microsoft products to facilitate instruction such as
- Power point, Excel, Word
- Assessed each student's grasp of class material presented in courses and workshops.
- Utilized various types of equipment and aids to enhance learning experience.
- Implemented remedial programs for students requiring extra assistance.
- Applied proactive behavior management techniques to facilitate classroom discipline.
- Managed and organized class records and reports.
First Level Supervisor
United States Air Force
CHARLESTON AFB, SC
02.2012 - 10.2013
- Performed and tracked subordinate training and advancement using Air Force databases
- Conducted weekly safety briefings to 20+ shop personnel
- Performed quarter and annual performance reports on subordinates using proper grammar and format
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Provided ongoing training to address military needs.
- Monitored operations and reviewed records and metrics to understand mission performance.
- Identified and corrected performance and personnel issues to reduce impact to mission operations.
- Coached Airmen to develop long-term career goals.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Trained, coached and mentored military subordinates to improve readiness and training.
- Conducted regular inspections of troops and facilities to ensure readiness levels are maintained.
- Maintained accountability of all supplies issued by the unit.
- Disseminated information regarding policies, procedures, objectives, missions, and other related topics to personnel under supervision.
- Monitored the progress of assigned tasks and projects.
- Evaluated personnel performance, provided feedback, and conducted disciplinary actions when necessary.
Structural Journeyman
United States Air Force
CHARLESTON AFB, SC
10.2007 - 02.2012
- Performed structural repairs and modifications to over 206 facilities using modern carpentry, masonry, and metal fabrication techniques
- Fabricated, installed, and repaired windows, ceilings, walls, floors, and roofs
- Maintained inventory records and generated requests for supplies
- Performed quality checks on equipment and materials, removed damaged or faulty metals and tools and transported waste to appropriate receptacles.
- Followed Occupational Safety and Health Administration regulations to promote safe work environment.
- Planned and completed group projects, working smoothly with others.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Understood and followed oral and written directions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
Base Honor Guard
United States Air Force
CHARLESTON AFB, SC
04.2008 - 09.2010
- Offered position of Assistant NCOIC as an E-3 by Flight Chief
- Processed funeral requests and ensured adequate manning and supplies for detail
- Performed duties as Detail Chief and Trainer; ensured all members were proficient in Honor Guard drill and ceremony as well as dress and appearance during every formal Honor Guard event
- Air Force Base Honor Guard in all aspects of Honor Guard specific actions: color guard, rifle guard, saber cordon, pallbearer, funeral firing party, bugle playing of TAPS, flag folding and presenting
- Performed Honor Guard duties intermittently throughout the duration of assignment
Education
ASSOCIATE DEGREE - CONSTRUCTION TECHNOLOGY
COMMUNITY COLLEGE OF THE AIR FORCE
01.2014
65 Credits Earned BASIC INSTRUCTOR COURSE: UNITED STATES AIR FORCE, BILOXI, MS -
01.2013
MASSAGE THERAPY DIPLOMA -
BRYAN COLLEGE
01.2007
AIRMAN LEADERSHIP COURSE: UNITED -
STATES
Skills
- Documentation Procedures Expert
- Inventory and Supply Management
- Critical Thinking
- Multitasking and Prioritization
- Time Management
- Clear Communication
- Cleaning and Organizing
References
REFERENCES Anthony Bubba, RN Nurse Manager, Emergency Department VA Sacramento Medical Center Anthony.bubba@va.gov 916-843-7140 Laura Beebe, RN, WCC Emergency Department VA Sacramento Medical Center Laura.beebe@va.gov 916-366-5406 Kimberly Carmody, BSN, RN Emergency Department VA Sacramento Medical Center Kimberly.carmody@va.gov 303-641-8259 David Mudge, RBSM Environmental Care Facilities Engineering and Facilities Management System VA Sacramento Medical Center David.mudge@va.gov 916-705-0381
Interests
PROFESSIONALAFFILIATIONS , Air Force Sergeants Association, Chapter 1372, Sacramento Chapter Air Force Association, Chapter 116, Gold Rush Chapter Team Red, White and Blue, Sacramento Chapter VFW Sacramento Chapter
Additional Information
- MILITARY AWARDS , Air Force Achievement Medal Meritorious Unit Award Air Force Outstanding Unit Award 1 oak leaf cluster Air Force Good Conduct Medal with 1 oak leaf cluster National Defense Service Medal Global War of Terrorism Service Medal Air Force Overseas Ribbon Short with 1 oak leaf cluster Air Force Expeditionary Service Ribbon with Gold Border
Timeline
Recieving Coordinator
LC Industries, NC
08.2023 - Current
Customer Service Representative
LC Industries, NC
04.2023 - 08.2023
Medical Support Assistant
Dept. of Veteran Affairs
11.2017 - 09.2018
Housekeeping Aide
Dept. of Veteran Affairs
08.2016 - 11.2017
Housekeeping Aide
Dept. of Veteran Affairs
04.2015 - 08.2016
Technical School Military Instructor
United States Air Force
10.2013 - 08.2014
First Level Supervisor
United States Air Force
02.2012 - 10.2013
Base Honor Guard
United States Air Force
04.2008 - 09.2010
Structural Journeyman
United States Air Force
10.2007 - 02.2012
ASSOCIATE DEGREE - CONSTRUCTION TECHNOLOGY
COMMUNITY COLLEGE OF THE AIR FORCE
65 Credits Earned BASIC INSTRUCTOR COURSE: UNITED STATES AIR FORCE, BILOXI, MS -
MASSAGE THERAPY DIPLOMA -
BRYAN COLLEGE
AIRMAN LEADERSHIP COURSE: UNITED -
STATES
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