Colleen Beth Yost
Sevierville,TN
Summary
Knowledgeable Patient Care Navigator highly effective at satisfying patient care needs while eliminating unnecessary hospital burdens. Broad knowledge of healthcare services and levels of care. Known for working positively with care team members to reach creative solutions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly efficient at working in a remote position.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Patient Care Navigator
Medcor
02.2023 - Current
- Works with patients to ascertain issues and make referrals to appropriate providers.
- Maintained confidential health information according to state and federal regulations.
- Followed document protocols to safeguard confidentiality of patient records.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently in a remote work setting.
Business Owner/Operator
Smoky Mountain Construction
10.2021 - Current
- Licensed General Contractor
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Served as primary point-of-contact with suppliers and contractors.
- Monitored staff performance, providing final-say assessment over inquiries.
- Consulted with customers to assess needs and propose optimal solutions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Maintenance Worker/Builder
Ken's Maintenance
04.2018 - 10.2021
- Maintain 75+ rental properties
- Managed efficient teams of up to 8 employees.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Drywall installation and repair
- Paint and repair
Pro Desk Associate
Home Depot
08.2017 - 04.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Exhibited high energy and professionalism when dealing with clients and staff.
Service Desk/Sales Associate
Home Depot
07.2015 - 08.2017
- Provided effective customer service for all external customers by using excellent in depth knowledge of company products, programs, as well as effectively communicating with internal and external team members
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system and greeted callers enthusiastically.
- Answered customer telephone calls promptly and appropriately handled needs.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
Business Owner/Operator
Beth's Childcare
01.2000 - 07.2017
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Employed prompt decision-making and in-depth research to resolve issues.
- Learned and remained updated on statutory requirements and regulations.
Education
Bachelor of Science - Health Care Management
Waldorf College
Forest City, IA07.2022
Associate of Arts - Health Care Management
Waldorf College
Forest City, IA07.2022
Associate of Arts - General Studies
Columbia Southern University
Orange Beach, AL05.2021
Skills
- Customer Needs Assessments
- Patient Care Coordination
- Medical Data Collection
- Appointment Scheduling
- Operations Management
- Contractor negotiations
- Small business operations
- Human Resources
- Personnel Management
- Remote Office Availability
- Excellent Communication
- Teamwork and Collaboration
Certification
- Licensed General Contractor - October 2021 to present
Timeline
Patient Care Navigator
Medcor
02.2023 - Current
Business Owner/Operator
Smoky Mountain Construction
10.2021 - Current
Maintenance Worker/Builder
Ken's Maintenance
04.2018 - 10.2021
Pro Desk Associate
Home Depot
08.2017 - 04.2018
Service Desk/Sales Associate
Home Depot
07.2015 - 08.2017
Business Owner/Operator
Beth's Childcare
01.2000 - 07.2017
Bachelor of Science - Health Care Management
Waldorf College
Associate of Arts - Health Care Management
Waldorf College
Associate of Arts - General Studies
Columbia Southern University
- Licensed General Contractor - October 2021 to present
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