Colleen McCann
Philadelphia,PA
Summary
Results-driven professional with a Master’s degree and proven expertise in managing complex data, documentation, and compliance systems to drive measurable outcomes. Skilled at extracting key insights from detailed reports, designing efficient processes, and creating structured systems that improve operational clarity and reduce risk. Experienced in synthesizing complex information for stakeholders, implementing data-driven solutions, and maintaining high standards of accuracy and compliance. Known for autonomy, organization, and problem-solving in fast-paced environments. Seeking to leverage transferable skills in compliance, data operations, learning operations, knowledge management, or program analysis in remote or hybrid corporate roles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Special Education Teacher
Upper Moreland School District
Willow Grove, PA
07.2025 - Current
Special Education Teacher
The School District Of Palm Beach County
West Palm Beach, FL
08.2022 - 06.2025
- Developed and implemented structured operational systems incorporating technology and interactive tools, increasing engagement and reducing inefficiencies in workflow.
- Applied multimodal strategies and tools to meet diverse operational requirements and stakeholder needs, ensuring inclusive and adaptable processes.
- Analyzed performance and assessment data to identify gaps, implement targeted interventions, and improve measurable outcomes by 15%.
- Designed and managed organizational systems with clearly defined roles and responsibilities, fostering accountability, collaboration, and process adherence.
- Collaborated cross-functionally with multiple teams to align strategies, differentiate workflows, and support diverse organizational objectives.
- Facilitated restorative problem-solving and conflict resolution, promoting accountability, self-regulation, and constructive collaboration among team members.
- Maintained consistent stakeholder communication, providing progress updates, reports, and actionable recommendations to improve outcomes and maintain compliance.
- Tracked operational metrics and documentation, ensuring data-driven decision-making, trend analysis, and transparent reporting to leadership and stakeholders.
Recruiter
Cross Country Healthcare
Remote
06.2021 - 06.2022
- Built and maintained a high-quality talent pipeline by strategically managing candidate relationships, improving recruitment efficiency and reducing time-to-fill metrics.
- Conducted structured assessments and evaluations to ensure alignment with role requirements and organizational objectives, improving placement accuracy.
- Streamlined sourcing and tracking processes using applicant tracking systems, creating efficient, data-driven workflows for candidate management.
- Partnered with stakeholders to clarify role requirements and refine search strategies, optimizing alignment between organizational needs and candidate qualifications.
- Generated actionable recruitment analytics and insights to inform strategy, enhance operational efficiency, and support decision-making.
Operations Manager
Shields Health Care Group
Boston, MA
01.2018 - 06.2020
- Oversaw multi-site operations, managing workflows, scheduling, and staffing to maximize efficiency and compliance with organizational policies.
- Developed and implemented operational procedures to streamline administrative tasks, reduce errors, and improve service delivery metrics.
- Monitored key performance indicators (KPIs), including scheduling accuracy, insurance verification compliance, and staff performance, to drive data-informed decision-making.
- Led cross-functional teams, providing training, support, and process guidance to ensure consistent execution of operational standards.
- Maintained compliance with regulatory and organizational requirements, ensuring accurate documentation and risk mitigation across multiple sites.
Education
Master of Arts - Teaching
New York University
New York, NYBachelor of Arts - Psychology
Southern New Hampshire University
Manchester, NHSkills
- Coordinated services, documentation, and stakeholder communication to ensure compliance and consistency across multiple systems
- Collected, analyzed, and interpreted performance data to track progress, evaluate effectiveness, and inform strategic adjustments
- Prepared clear documentation and reports to communicate outcomes to stakeholders
- Planned and delivered structured training sessions and materials to support skill development and consistency
- Adapted communication and training approaches to meet varied experience levels and needs
- Served as a primary point of contact, facilitating collaboration, problem-solving, and conflict resolution
Certification
- Special Education Certification (PK-12) - Pennsylvania Department of Education. Valid: December 2024 – December 2030
- Special Education Certification (7-12) - New York Department of Education. Valid: July 2023 – August 2028
Accomplishments
Award of Excellence in Secondary Education from the Department of Teaching and Learning
NYU Teacher Residency
May 2023
Timeline
Special Education Teacher
Upper Moreland School District
07.2025 - Current
Special Education Teacher
The School District Of Palm Beach County
08.2022 - 06.2025
Recruiter
Cross Country Healthcare
06.2021 - 06.2022
Operations Manager
Shields Health Care Group
01.2018 - 06.2020
Master of Arts - Teaching
New York University
Bachelor of Arts - Psychology
Southern New Hampshire University