COLLEEN M KEMKER
Auburndale,FL
Summary
College graduate with years of good work experience. Seeking to leverage acquired knowledge and work experience into effectively filling the available position. A dedicated employee aiming to achieve and take on responsibilities as quickly as possible. Detail-oriented Court Clerk with over 16 years of experience providing dedicated clerical assistance. Offering strong skills in case file management, scheduling and assistance with courtroom proceedings. Organized to handle a high-intensity workload. Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
16
16
years of professional experience
Work History
County Clerk of Courts
Polk
Bartow
- Provide customer service to residents of Polk County and government entities
- Conducted file management and administrative support for Support Services and all areas such as: Jury Management, Mailroom, Administration Information Desk, Evidence and Records department
- Prepare and update Standard Operating Procedures for departments
- Oversee daily tasks and train employees in Records, Mailroom, Jury Management and Courthouse Information
- Conducted research in court case files and online
- Polk Cares Act grant program
- Prepared documents for customers, Attorney’s and Government agencies
- Ability to problem solve and make decisions based on policies and procedures
- Communicates effectively written and oral
- All duties include ensuring the mission of the Clerk is followed and upheld.
Operations Technical Resource
01.2017 - Current
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
- Stayed up-to-date on Florida State laws and licensing requirements to complete accurate and efficient reviews.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Marked and preserved exhibits introduced into evidence in court proceedings.
- Wrote, reviewed and submitted reports per week for department records.
- Drafted professional court correspondence to facilitate Standard Operating Procedures.
Customer Specialist
11.2006 - 01.2017
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer inquiries via phone, email, and web-based platforms.
- Directed customers to appropriate departments for additional support.
Education
Bachelor of Science - Business Management Marketing, and Entrepreneur
Florida Technical College
06.2018
Skills
- Considerable knowledge of PC operations and software Word, PowerPoint, office and others specific to court operations
- Good typing skills
- Organize, Prioritize and manage workload to meet deadlines
- Credit Card Transaction Processing
- Cash Register Operations
- File Management
- Customer Experience
- Document Preparation
- Office Organization
- Call Transfers
- Team Management
- Records Management Systems
- Confidential Data Protection
- Creative problem solving
- Staff education and training
Timeline
Operations Technical Resource
01.2017 - Current
Customer Specialist
11.2006 - 01.2017
County Clerk of Courts
Polk
Bachelor of Science - Business Management Marketing, and Entrepreneur
Florida Technical College
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