COLLEEN P CARROLL-NOYES
Lexington,MI
Summary
Exceptional & Experienced Business Development /Account Manager who consistently exceeds annual sales objectives. Highly organized with 20 + years in field sales. Effectively grows brand awareness through increased market penetration and new market development with extensive knowledge in many industries (Office Supplies, Facilities, Print & Digital Copy, Multi Print Services, Business Interiors, Technology, & Promotional Products, Audio Visual as well as 5 years as a BDM for General Motors Fleet).
Very energetic, driven and dynamic leader with excellent track record. Documented track record & references available. Top as a leader in revenue growth as well as new business & goal oriented. Exceeds goals & objectives. Analytical solution & problem solver. Maintains 98-99% retention rate of t base of accounts year over year. Extensive CEB, Challenger training as wells as Sandier Selling. Aggressive in seeking new business leads as well as maintaining & growing existing base of business. Actively meets with customers to conduct business reviews & analyzes current programs while continually making suggestions for enhancements. Trained in business. Always a team player!
Overview
26
26
years of professional experience
Work History
Business Owner
Your Personal QB
01.2022 - Current
- Implemented company brand image, icon for website, social media & print materials.
- Worked with marketing company to finalize company image, logo, branding & website.
- Created business plan, strategies and goal forecast.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Consult with customers to assess needs and propose optimal solutions.
- Conduct business to business calls, in person, zoom & telephone as well as email campaigns.
- Oversee business budget planning and administration, accounting functions, purchasing.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Implemented CRM systems with potential customer targets
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Business Development Manager -General Motors Fleet
Nexus Business Solutions
01.2016 - 09.2021
- Consistently top performer in U.S. for new accounts and top sales performer out of 81 BDM across US.
- Field BDM for General Motors Fleet for state of MI.
- Consistently preformed daily customer meetings in person & via zoom as well as 30+ cold calls daily.
- Informed fleet customers of new vehicle fleet features & awareness of EV vehicles.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Reached out to potential customers via telephone, email, and in-person meetings.
- Daily updates to company CRM with new prospect & customer information.
- Negotiated agreements with new clients in assigned territory.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
Business Development Manager
Shiffler Equipment
07.2015 - 12.2015
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Identified and pursued valuable business opportunities mainly in government, schools, municipalities to generate new revenue through sales of equipment, furniture & fixtures projects.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
Account Manager/Business Development Manager
LB OFFICE PRODUCTS
10.2014 - 06.2015
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Managed over 25 customer calls daily via phone & in person meetings.
- Oversaw new business development to generate sales leads, negotiate client pricing.
- Coordinated with internal teams to facilitate prompt delivery of client projects, furniture, facilities & office products implementations.
Temporary Employment While Overcoming Non-compete
Balian & Busse, PLLC./Detroit Pencil Co./TimeSavingSolutions, LLC, Greater
11.2013 - 09.2014
- Developed marketing & sales for growth of lawyers published book, Deception of Lies, by Michael Balian.
- Worked in field with sales representatives at Detroit Pencil Co to help grow their existing accounts facilities products business.
- Created LLC; TimeSavingSolutions, LLC. -Metro Detroit Developed website, social media, marketing materials, sales.
- Personal Assistant at TimeSavingSolutions Concierge Service Co.
Strategic Account Leader
Staples Advantage
02.1999 - 10.2013
- Maintained grew base of accounts 1999-2013 of 45-60 accounts actively.
- Consistently utilized Salesforce.
- Top leader always in margin from 1999 - 2013 averaging annually between 25% - 27% gross profit dollar margin.
- Consistently excels in closing business with existing accounts as well as working with business development to close new accounts.
- Out performs with largest pipeline of new dollar opportunities for existing accounts as well as B2B leads with high close ratio.
- Top 5% in Midwest for facilities growth 2013 Achieved 139.66% to goal for Sales Activity Metrics.
- Continually hit extra compensation bonus by producing 10% or higher in company growth initiative areas.
- 11/2012- 10/2013 Generated additional 1 million in new business by growing customer account in additional new business opportunities areas of business interiors & facilities solutions.
- 2012 won transactional print contest held for 2nd quarter for most new customer orders obtained & largest single order.
- 2011 recognition for 100 Mile Club for being 100% + to goal for year in 3 key areas; revenue, margin & dollar lines of business growth.
- 2010 exceeded lines of business growth goal by 116%.
- 2009 awarded by customer, Village Green Management Company, as Top Strategic Partner Award of Year & beat out 10 other Fortune 500 Companies for dedication & service.
Education
Bachelor of Arts - Graphic Design
Northern Michigan University
Marquette, MI05.1986
Skills
- Lead Generation
- Sales and Marketing
- Industry Trends
- Time Management
- MS Office Proficient
- CRM Proficient
- Automotive Fleet Experience
- Office Service Experience
- Extensive Challenger Sale & Sandier Selling System Sales Training
- Interacts Well with Others at all Levels
- Prospect Qualification
- Account Reconciliation
- Project Management
- B2B Sales
- Contract Negotiation and Closing Tactics
- Customer Service Satisfaction
- Knowledge in Branding & Promotional Products
- Team Player
Timeline
Business Owner
Your Personal QB
01.2022 - Current
Business Development Manager -General Motors Fleet
Nexus Business Solutions
01.2016 - 09.2021
Business Development Manager
Shiffler Equipment
07.2015 - 12.2015
Account Manager/Business Development Manager
LB OFFICE PRODUCTS
10.2014 - 06.2015
Temporary Employment While Overcoming Non-compete
Balian & Busse, PLLC./Detroit Pencil Co./TimeSavingSolutions, LLC, Greater
11.2013 - 09.2014
Strategic Account Leader
Staples Advantage
02.1999 - 10.2013
Bachelor of Arts - Graphic Design
Northern Michigan University
Skills
- Lead Generation
- Sales and Marketing
- Industry Trends
- Time Management
- MS Office Proficient
- CRM Proficient
- Automotive Fleet Experience
- Office Service Experience
- Extensive Challenger Sale & Sandier Selling System Sales Training
- Interacts Well with Others at all Levels
- Prospect Qualification
- Account Reconciliation
- Project Management
- B2B Sales
- Contract Negotiation and Closing Tactics
- Customer Service Satisfaction
- Knowledge in Branding & Promotional Products
- Team Player
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