Summary
Overview
Work History
Education
Skills
Timeline
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Colleen Malia Victorino

Colleen Malia Victorino

Honolulu,HI

Summary

Professional in client relations with strong track record of driving customer satisfaction and loyalty. Known for excellent communication, problem-solving, and strategic thinking skills. Consistently fosters team collaboration, adapts to changing needs, and achieves measurable results. Highly reliable and focused on optimizing client experiences and business outcomes.

Overview

20
20
years of professional experience

Work History

Associate/Client Relations Manager

Accuity LLP FKA C&Y CPAs LLC
02.2013 - Current
  • Coordinate tax organizers for both physical and electronic distribution, ensuring that all necessary documents are compiled and ready to send to clients.
  • Oversee the efficient management of both physical and electronic documents, ensuring that they are accurately organized, scanned and used by the tax preparers and off-shore team. I train the seasonal team members on the latest scanning technologies and best practices, conducting regular spot checks and performance reviews.
  • Work directly with clients to prepare various tax returns for Individuals, Trusts, Partnerships,Corporations, and S-Corporations.
  • Review individual returns prepared by our on-short team.
  • Maintain and periodically update procedures and instructions to ensure that all tasks are carried out effectively and consistently.
  • Knowledge of: CCH Axcess Tax, ProSystem fx Tax, ProSystem fx Scan- Funnel and Autoflow, All Microsoft software applications including Teams, Practice Pro, and Practice Management- Time Entry

General Ledger

Food Pantry Ltd
09.2004 - 02.2013
  • Supported closing activities by reconciling general ledger accounts and generating reports for management review.
  • Ensured timely completion of bank reconciliations to maintain accurate cash positions within the company''s general ledger.
  • Processing and Coding of various trade and expense payables for multiple entities, and printing and posting of checks
  • Billing and Recap Reports of all intercompany transfers under the SFOC Group umbrella.
  • Processed Petty Cash Reimbursement of all 110 Food Pantry retail stores nationwide.
  • Handling foreign purchase payables and electronic funds transfers.
  • Cross-trained with Foodland- Payroll- processed contract payroll for various store locations.

Knowledge of:

Great Plains and JDA accounting software programs, All Microsoft software applications, Calerant inventory tracking software program, ADP and Kronos payroll software program

Education

Bachelor of Arts - Accounting

University of Hawaii At Manoa
Honolulu, HI
12-2013

Certificate - Women's Studies

University of Hawaii At Manoa
Honolulu, HI
12-2013

Associate of Arts - Accounting

Foothill College
Los Altos, CA
03-2004

Skills

  • Staff training
  • Project management
  • Microsoft Office Suite
  • Customer relations
  • Training and mentoring
  • Training programs
  • Inter-department collaboration
  • Account updates

Timeline

Associate/Client Relations Manager

Accuity LLP FKA C&Y CPAs LLC
02.2013 - Current

General Ledger

Food Pantry Ltd
09.2004 - 02.2013

Bachelor of Arts - Accounting

University of Hawaii At Manoa

Certificate - Women's Studies

University of Hawaii At Manoa

Associate of Arts - Accounting

Foothill College
Colleen Malia Victorino