Collen Chigoro

Work History

Operations Manager

Tecsafe Pvt Ltd

09.2023 - Current

Craft compelling bid proposals in response to RFPs, aligning them with organizational goals and customer requirements
Oversee the billing and invoicing process, detailing accuracy and timeliness, while implementing robust tracking mechanisms
Monitor payments status and revenue generation, whilst seeking provision of amicable resolutions to delays.
Develop and implement strategies to acquire new clients leveraging existing customer feedback, market insights and networking opportunities including participating in industry workshops
Conduct rigorous market research to gather intelligence on industry trends, competitors, and potential opportunities, maintaining an up-to-date database for reference and analysis
Determine all inputs for project costing, including cost estimation and budgeting, for an effective realization of cost targets and revenue for O&M projects
Identify opportunities for cost optimization within O&M operations and implement strategies to drive revenue realization
Foster compliance with commercial regulations and conduct due diligence activities to effectively manage all O&M contracts
Collaborates with procurement, finance, legal, HR, admin, and other departments to address O&M-related issues in a way to streamline operational processes.
Establish positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Evaluate and review operations to introduce new methods, practices, and systems to reduce turnaround time.

SHEQ Manager

National Foods Limited, Stockfeeds Division

04.2017 - 09.2023

Setup and implemented an effective product traceability system to account for each and every product received and produced.
Designed and implemented process improvement programs on process flow, documentation, development of departmental objectives and achieved a 95% performance target in line with company's strategy.
Improved customer complaints overseeing a reduction of nonconformities 90%.
Worked hand in hand with sales team to achieve customer satisfaction and resolution of all customer complaints
Worked as a liaison between National Foods Ltd and government and municipal bodies and achieved 100% compliance.
Performed environmental site assessments and provided remediation recommendations.
Managed development, design and execution of energy conservation projects.
Served as technical consultant on environmental policies to maintain regulatory compliance.
Conducted air quality monitoring and analysis of air pollutants.
Exercised leadership capabilities by successfully motivating and inspiring others.
Demonstrated strong organizational and time management skills while managing multiple projects.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Prepared detailed scientific reports or presentations based on findings.
Assisted with development of health and safety plans for hazardous materials.
Delivered services to customer locations within specific timeframes.
Gained strong leadership skills by managing projects from start to finish.
Proved successful working within tight deadlines and a fast-paced environment.

Quality Management Systems Coordinator

National Foods Limited

06.2015 - 03.2017

Conducted pervasive awareness training of Quality Management systems for all employees across the business units.
Coordinated risk identifications and preventive actions that resulted in a 10% reduction of unforeseeable risks.
Pioneered change management to enhance a 100% on time transition to an ISO systems culture and subsequent certification.
Entered data, generated reports, and produced100% tracking of documents.
Gathered and organized all materials to support operations.
Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Implemented project management techniques to overcome obstacles and increase team productivity.
Improved office operations by automating client correspondence, record tracking and data communications.
Developed internal requirements and standards to minimize regulatory risks and liability across departments.
Conducted ongoing reviews of program financial systems to assess cost control measures.

Production Controller

National Foods Ltd

08.2014 - 06.2015

Coordinated production processes to institute at least a 95% utilization of resources and machinery.
Coordinated all monthly stock takes.
Reviewed all processes at least quarterly and whenever a necessity occurred to improve employee safety
Held daily morning meetings with employees to inform them of the production targets, issues impacting operations and also company strategy and direction.
Reviewed all job orders and adjusted schedules for timely delivery.
Reviewed production plans to identify and report potential risks.
Developed systems to expedite production and cut costs by 15%.
Established and enforced organization systems and standards.
Planned for all material equipment and manpower needs for job.
Trained all new employees in various departments and safety standards.
Prepared job order documents and gave timely approvals and achieved a 95% yearly production hit rate.
Collaborated with all cross-functional teams to align production plans with customer requirements.
Inspected all stocks to identify shortages, replenish supply and maintain consistent inventory in line with set levels.
Prepared and maintained comprehensive production reports to highlight production developments for management review.
Planned all production schedules, taking employee production rates, company needs and seasonal changes into account.
Forecasted production schedules and adjusted plans to accommodate all changes in demand.

General Manager

Manna Brands Pvt Ltd

01.2014 - 07.2014

Maximized operational excellence mentoring all personnel on management principles, industry practices, and company procedures.
Managed budget implementations, employee evaluations, and contract details to achieve a 100% compliance.
Implemented operational strategies and effectively built customer and employee loyalty.
Collaborated with cross-functional teams to develop innovative solutions.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Analyzed market trends and competitor activities to create competitive advantages.
Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Developed and implemented strategies to increase sales and profitability.
Formulated policies and procedures to streamline operations.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Reduced operational risks while organizing data to forecast performance trends.

Inventory Control Manager

KDV Bedding (Pvt) Ltd

09.2013 - 01.2014

Cross-referenced all invoices and supplies for reporting accuracy.
Maintained 100% control of cycle counts, physical inventory and discrepancy research.
Traced key item's history to determine reason for discrepancies between inventory and stock control records.
Processed all damaged goods and completed wasted inventory paperwork.
Motivated and managed performance, activities and responsibilities of Inventory Control Team.
Collaborated with all other departments within facility to educate and understand how functions affect inventory.
Secured discounts from third-party logistics service providers to deliver substantial cost savings.
Integrated warehouse operations with existing and new business processes.
Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Developed and maintained knowledgeable and productive team of employees.
Reviewed established business practices and improved processes to reduce expenses.
Created and enforced detailed organization processes to increase quality and service standards.
Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Tracked production and quality control systems to proactively identify deficiencies.
Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Production Engineer

KDV Bedding (Pvt) Ltd

09.2012 - 08.2013

Decreased in-house production issues by establishing and coordinating sub-contracting and outsourcing requirements and processes.
Created engineering documentation for manufacturing processes, equipment specifications and change notices.
Practiced lean principles, which led to improvements in workflow and quality and waste reduction.
Identified risk mitigation actions to reduce injuries, accidents and hazards in production environment.
Communicated with other team members to enhance process and performance.
Inspected all machines and equipment and provided necessary repairs.
Performed regular production studies and machine analysis to identify any quality and process problems.
Applied lean manufacturing processes to enhance quality, reliability or cost-effectiveness.
Performed root cause analysis and implemented corrective actions.
Reviewed product designs for manufacturability or completeness.
Completed and submitted monthly and yearly reports to support executive decision making.
Decreased defect rate by applying process capability analysis and creating weekly defect reports.
Supervised entire production process and prepared proper documentation for dispatch.
Maximized productivity by 30% by developing and implementing innovative production processes for new and existing products.
Conducted trials to determine equipment and machine performance capabilities.

Summary

Overview

Work History

Operations Manager

SHEQ Manager

Quality Management Systems Coordinator

Production Controller

General Manager

Inventory Control Manager

Production Engineer

Education

Master of Science - Strategic Management

Certificate, ISO 45001 (OHS) Lead Auditor -

Certificate, ISO 9001 (Quality Management Systems) Lead Auditor -

Bachelor of Technology (Honours) Degree, Production Engineering -

Diploma, Production Management -

Skills

Accomplishments

Success Stories

References

Timeline

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