Collene Caswell
Harwich,MA
Overview
32
32
years of professional experience
Work History
Retail Sales Associate
Agway of Cape Cod
05.2020 - 09.2025
- Assisted customers with product selection and provided knowledgeable recommendations on gardening supplies.
- Maintained store cleanliness and organized merchandise displays to enhance customer experience.
- Processed transactions accurately using POS systems while ensuring adherence to cash handling protocols.
- Supported inventory management by restocking shelves and conducting regular stock checks for accuracy.
- Collaborated with team members to execute promotional events, driving customer engagement and sales growth.
- Resolved customer inquiries and complaints promptly, ensuring high levels of satisfaction and loyalty.
- Trained new associates on store policies, sales techniques, and customer service best practices.
- Implemented visual merchandising standards in alignment with brand guidelines to boost product visibility.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Supported store management in planning and executing seasonal promotions and sales events.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed strong rapport with customers and created positive impression of business.
Pet Care Specialist
Self Employed Services
05.2010 - 01.2020
- Provided daily care for pets, ensuring their health and well-being.
- Managed feeding schedules and dietary needs for various animal breeds.
- Developed personalized exercise routines to enhance pet fitness and behavior.
- Administered medications and monitored health conditions as needed.
- Established strong relationships with pet owners through effective communication.
- Coordinated grooming appointments, ensuring timely services for clients.
- Implemented safety protocols during pet handling and transportation efforts.
- Researched best practices in pet care to continuously improve service quality.
- Handled animals safely and remained calm in different situations.
- Taught pet owners how to care for pets, manage behaviors and maintain proper nutrition.
- Documented pet care activities, immunizations and treatments delivered.
- Educated pet owners on best practices for maintaining optimal health, safety, and happiness for their animals at home.
- Handled various breeds of dogs and cats, understanding their unique needs and behaviors.
- Reduced pet anxiety during owner absences with consistent routines and comforting interactions.
- Modified or help others modify pet behavior with proven, safe strategies.
- Contributed to business growth by fostering strong relationships with clients leading to referrals and repeat bookings.
- Increased customer satisfaction through timely communication about their pets'' status and activities.
- Trained, walked and exercised pets of different sizes and temperments.
- Conducted intake assessments for new clients, gathering relevant information about each pet''s temperament, medical history, and preferences.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
Sales Associate
The Cape Cod Dog
03.2006 - 10.2011
- Assisted customers in product selection and provided tailored recommendations.
- Managed inventory levels and organized merchandise displays for optimal visibility.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Collaborated with team members to maintain store cleanliness and organization.
- Monitored stock levels and communicated replenishment needs to management.
- Trained new associates on store policies, procedures, and customer service standards.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Wrapped, boxed and weighed bakery department products.
Lead Teacher
Care A Lot Preschool
05.1995 - 11.2005
- Designed and implemented engaging curriculum tailored to children's developmental needs.
- Led classroom activities promoting social, emotional, and cognitive growth in preschoolers.
- Mentored new teachers, providing guidance on classroom management and educational strategies.
- Collaborated with parents to discuss student progress and address concerns effectively.
- Conducted ongoing assessments to monitor student progress and inform instructional adjustments.
- Fostered student curiosity and interest through creative hands-on activities.
Front End Supervisor
Bradlees Department Store
04.1993 - 05.1995
- Assisted team in daily operations and workflow management.
- Learned safety protocols and best practices for equipment usage.
- Supported inventory management through accurate stock monitoring.
- Collaborated with team members to enhance customer service experiences.
Timeline
Retail Sales Associate
Agway of Cape Cod
05.2020 - 09.2025
Pet Care Specialist
Self Employed Services
05.2010 - 01.2020
Sales Associate
The Cape Cod Dog
03.2006 - 10.2011
Lead Teacher
Care A Lot Preschool
05.1995 - 11.2005
Front End Supervisor
Bradlees Department Store
04.1993 - 05.1995