Love my animals, I have 3 boys (cats) that are my everything
Collette Gunter
Mount Vernon,WA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
34
34
years of professional experience
Work History
Customer Service Liaison
Business 101 for Creative Entrepreneurs
03.2021 - 07.2023
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Negotiated mutually agreeable solutions during challenging situations, preserving positive brand reputation among clientele.
- Implemented innovative solutions for common customer issues, resulting in reduced complaint frequency.
- Coordinated with sales representatives regarding potential leads or opportunities identified during routine interactions with existing customers.
- Maintained accurate records of customer interactions within CRM system, ensuring continuity of service across team members.
Executive Assistant and Volunteer Art Angel
For Love & Art
01.2019 - 03.2021
- t
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Volunteered at Memory Care , Assisted Living Facilities to show artwork to residents to enhance socialization and communication skills
Sales Representative and Customer Service
J Washington Co
06.2007 - 08.2010
- Trained all incoming sales team members.
- Contacted customers by phone and email in response to inquiries.
- Promptly resolved all customer requests, questions and complaints.
- Built relationships with customers and the community to establish long-term business growth.
Landmark Forum Registration Manager
Landmark
07.2001 - 05.2007
- Managed the entire registration department which included an average of 75 to 125 volunteers.
- Supported Chief Operating Officer with daily operational functions.
- Analyzed departmental documents for appropriate distribution and filing.
Manage statistics on a daily basis.
Responsible for planning the targets, managing the targets, and implementing those targets.
Managed large events creating registrations and those events.
Handled customer inquiries and concerns.
Was responsible for people registering for courses but also managed them completing those courses successfully.
Led and coached a 6-month leadership course. Led this 4 times.
Massage Therapist
Hair Salon (No longer in business)
07.1999 - 06.2001
- Performed [30] hours of massage per week with a range of therapeutic methods, including hot stone, Swedish, deep tissue, sports, and pregnancy. !999-2001
- Did part-time massage until 2007
- Spoke with clients regarding their health history, expectations and described services and procedures.
- Sanitized and cleaned massage therapy and common rooms.
- Provided clients with information on relaxation, postural improvement, stretching and strengthening.
- Maintained an inventory of all products and made sure there was always a full stock of each product.
- Created marketing advertisements.
- Provided safe, effective and appropriate massage therapy techniques with professionalism and an enthusiastic attitude.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Maintained clients’ treatment records.
- Maintained detailed and accurate case histories of patients.
- Determined appropriate treatments to achieve balance in the body.
- Adjusted and modified courses of treatment when needed.
Education
Paraprofessional for the deaf (1984-1985)
Eastfield Community College
Mesquite, TxMassage Therapy
Hands On Therapy
Mesquite, TX06.1999
Bryan Adams High School
Dallas, TX1984
Skills
- Service orientation
- Networking
- Understanding of human behavior
- Conflict resolution
- Team leadership
- Self-motivated
- Strong verbal communication
- Exceptional communication skills
- Customer Service
- Problem-solving abilities
- Leadership Qualities
- Team Management
- Meeting facilitation
- Teamwork and Collaboration
Interests
Timeline
Customer Service Liaison
Business 101 for Creative Entrepreneurs
03.2021 - 07.2023
Executive Assistant and Volunteer Art Angel
For Love & Art
01.2019 - 03.2021
Sales Representative and Customer Service
J Washington Co
06.2007 - 08.2010
Landmark Forum Registration Manager
Landmark
07.2001 - 05.2007
Massage Therapist
Hair Salon (No longer in business)
07.1999 - 06.2001
Paraprofessional for the deaf (1984-1985)
Eastfield Community College
Massage Therapy
Hands On Therapy
Bryan Adams High School
Similar Profiles
Luke LegarretaLuke Legarreta
Project Co-Coordinator at Business 101Project Co-Coordinator at Business 101
Ahmed ALJUMAIEAhmed ALJUMAIE
Operation and maintenance at Creative Business Developers - IN10SOOperation and maintenance at Creative Business Developers - IN10SO
Nasreen ShaikhNasreen Shaikh
Administrative Officer and Client Relations at Creative Zone LLC (Business Set-up Company)Administrative Officer and Client Relations at Creative Zone LLC (Business Set-up Company)