Collette Marsh
Stewartstown ,NH
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to help the team achieve company goals. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Sincere Licensed Nursing Assistant offering superior skills in patient needs assessment and healthcare team collaboration. Passionate multi-tasker dedicated to supporting team objectives to facilitate top-quality care. Well-versed in monitoring and noting vital signs, cleaning and sanitizing patient areas and assisting with personal hygiene tasks such as toileting and grooming. Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.
Overview
14
14
years of professional experience
Work History
Certified Clinical Medical Assistant
North Country Medical And Wellness
12.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Educated patients on preventive healthcare measures such as vaccinations, diet modifications, and exercise routines tailored to their specific needs.
- Increased patient satisfaction by promptly addressing concerns or questions about their treatment plans or test results.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Verified patient insurance coverage and collected required co-payments.
- Streamlined the check-in process for patients, verifying insurance information and obtaining necessary paperwork for efficient appointments.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
- Facilitated effective communication between patients and healthcare providers with clear explanation of medical procedures and treatment plans.
Licensed Nurse's Assistant
Coos Country Nursing Home
01.2010 - 01.2022
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Supported needs of residents under long-term care.
- Delivered high-quality care to patients in long term and primary care facility.
Education
Certificate - Certified Clinical Medical Assistant
National Health Association
2023
LNA - Licensed Nursing Assistant
St. Vincent LNA Program
2009
High School Diploma -
Colebrook Academy
Colebrook, NH2003
Skills
- HIPAA Compliance
- Immunization Administration
- Medical Office Procedures
- Vital Sign Monitoring
- Specimens collection and processing
- Medical Terminology
- EKG Monitoring
- Examination Preparation
- Prioritizing stat orders
- Clinical Documentation
- Patient Intake Process
- Medical History Recording
- Insurance Verification
- Medical Records Management
- Patient Flow Management
- Customer Service
- Compassionate
- Professional Bedside Manner
- Reliable team player
- CPR
- Maintaining confidentiality
- Adaptable and Flexible
- Patient Scheduling
- Professionalism and Ethics
- BLS Certified 2023
Timeline
Certified Clinical Medical Assistant
North Country Medical And Wellness
12.2021 - Current
Licensed Nurse's Assistant
Coos Country Nursing Home
01.2010 - 01.2022
Certificate - Certified Clinical Medical Assistant
National Health Association
LNA - Licensed Nursing Assistant
St. Vincent LNA Program
High School Diploma -
Colebrook Academy
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