Collette Richardson
Area Planner
Summary
Knowledgeable Transportation and Distribution professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving.
Overview
14
14
years of professional experience
4005
4005
years of post-secondary education
Work History
Area Planner
Mesilla Valley Transportation
04.2021 - Current
- Developed strong relationships with Brokers, ensuring clear communication and timely resolution of issues.
- Successfully managed multiple high-priority projects simultaneously while maintaining strict deadlines.
- Streamlined workflow processes for improved team productivity and project outcomes.
- Presented progress reports regularly to senior management during daily meetings.
- Collaborated with sales and customer service teams to address client concerns and expedite shipments when necessary.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Scheduled and dispatched drivers to locations in TX.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
Customer Service Manager
Mesilla Valley Transportation
03.2016 - 04.2021
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Followed through with client requests to resolve problems.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Project Coordinator/Customer Service Rep
Wells Industries
10.2014 - 03.2016
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Created job files for each project and maintained current data in each file.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
Planner
Mallory Metal Products
03.2011 - 10.2014
- Successfully managed multiple high-priority projects simultaneously while maintaining strict deadlines.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Streamlined workflow processes for improved team productivity and project outcomes.
- Evaluated key performance indicators regularly, making data-driven adjustments to plans when necessary.
- Optimized inventory control, reducing waste and improving cost-efficiency.
- Presented progress reports regularly to senior management during project updates meetings.
- Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
Education
Associates degree - Accounting
St. Philip‘s College
San Antonio, TXGraduate -
Judson High School
Converse, TXSkills
Data management
Customer focus
Customer relations
Strong decision-making
Effective time management
Documentation and paperwork
Inventory control
Trucking dispatching
Tracking tasks
Timeline
Area Planner
Mesilla Valley Transportation
04.2021 - Current
Customer Service Manager
Mesilla Valley Transportation
03.2016 - 04.2021
Project Coordinator/Customer Service Rep
Wells Industries
10.2014 - 03.2016
Planner
Mallory Metal Products
03.2011 - 10.2014
Associates degree - Accounting
St. Philip‘s College
Graduate -
Judson High School
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