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Collette Soucy

Collette Soucy

Salem,Oregon

Overview

25
25
years of professional experience

Work History

Field Analyzer

Epik Edge
01.2019 - Current
  • Enhanced customer experience by conducting thorough evaluations of employee performance and store conditions.
  • Identified areas of improvement for businesses by analyzing employee interactions, product placement, and overall atmosphere.
  • Assisted in the development of more effective training programs by providing detailed feedback on employee behavior and knowledge.
  • Ensured compliance with company policies and guidelines by evaluating employee adherence to established protocols.
  • Provided valuable insights into consumer behavior patterns through careful observation during shopping visits.
  • Increased store cleanliness standards by noting any discrepancies in maintenance or sanitation efforts during visits.
  • Validated staff knowledge about products or services offered by discreetly asking questions during the shopping experience.
  • Promoted adherence to safety regulations within retail environments through vigilant assessment of potential hazards or risks present during visits.
  • Consulted with businesses to supply accurate product and service information.

Customer Service Specialist

T-Mobile
Salem, OR
12.2008 - 06.2009
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.
  • Maintained high call quality standards by adhering to company protocols and guidelines for efficient service delivery.
  • Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
  • Recognized as a top performer on multiple occasions for achieving outstanding customer satisfaction ratings.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Processed debit and credit card and electronic check payments.
  • Met customer call guidelines for service levels, handle time and productivity.

Administrative Assistant/Accounting Clerk

Oven Poppers, Inc
Manchester, NH
06.1999 - 10.2002
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Created and maintained databases to track and record customer data.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Scheduled office meetings and client appointments for staff teams.
  • Developed strategies to streamline and improve office procedures.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Managed filing system, entered data and completed other clerical tasks.

Quote

Whether you think you can or whether you think you can’t, you’re right!
Henry Ford

Work Availability

monday
tuesday
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thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Field Analyzer

Epik Edge
01.2019 - Current

Customer Service Specialist

T-Mobile
12.2008 - 06.2009

Administrative Assistant/Accounting Clerk

Oven Poppers, Inc
06.1999 - 10.2002

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Collette Soucy