Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Interests
Timeline
TruckDriver

Collette Speidel

Realtor/Airline Employee
Longmont,CO

Summary

Dynamic professional with a proven track record in operations management and customer service excellence, notably at Frontier Airlines and Unifi Aviation. Skilled in communication, problem solving and active listening, I significantly enhanced passenger relations and operational efficiency. My assertive approach and ability to adapt to new challenges have consistently driven positive outcomes and high customer satisfaction rates.

Overview

40
40
years of professional experience

Work History

Airline Charter Screener

Unifi Aviation
04.2018 - Current
  • Worked confidentially with charters for elite passengers
  • Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
  • Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
  • Adhered to strict screening techniques and procedures while conducting human screenings.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
  • Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
  • Executed record filing system to improve document organization and management.
  • Recorded expenses and maintained accounting records.
  • Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
  • Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.


Realtor

RE/MAX Nexus
01.2000 - Current
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
  • Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
  • Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
  • Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
  • Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
  • Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
  • Ensured compliance with federal/state laws regulating real estate transactions.
  • Advised and informed prospective clients on current market activities and conditions.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Compared recently sold area properties to determine competitive market prices.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Contributed to the success of the real estate agency by consistently meeting or exceeding sales targets.
  • Negotiated contracts with buyers and sellers to maximize customer savings.

Customer Service Representative Scout

Frontier Airlines
06.2012 - 07.2015
  • Provided whatever service was needed by customer, ie., Push them in wheelchairs to gate or terminal, chaperone unaccompanied minors, provide extraordinary customer service.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Provided excellent customer care.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Cross-trained and backed up other customer service managers.

Property Manager

Coyle Realty
04.1992 - 02.2004
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
  • Fostered positive relationships with tenants and property owners, leading to high retention rates.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted regular inspections of both interior and exterior of properties for damage.

Customer Service at Bag Desk

United Airlines
10.1984 - 07.1986
  • Answered calls from passengers whose bag we had lost.
  • Explained the process, took lost bag reports, handled passenger with compassion, skill and kindness.
  • Pioneered the first Bag Desk operation.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

Biology

Northern Virginia Community College
Burke, VA

High School Diploma -

Coral Springs High School
Coral Springs, FL
06-1982

Skills

  • Customer service and assistance
  • Excellent communication
  • Passenger relations
  • Stress tolerance
  • Problem-solving abilities
  • Incident reporting
  • Crisis response
  • Emergency preparedness
  • Operations management
  • Results management
  • Assertiveness
  • Accurate reporting
  • Teamwork
  • Active listening
  • Decision-making
  • Public safety

Accomplishments

    Collaborated with team of 15 in the development of United Airlines' Inaugural Bag Desk.

    Was selected to team of 6 to maintain friendly relations during

    United Airlines ALPA strike in 1985.

    Managed fundraisers for several entities, including Life Choices Pregnancy Center, Longmont High School Football program (10 yrs), Longmont basketball, Twin Peaks Charter School, Cub Scouts

    Owned and operated my own Real Estate company for 10 years.

    Chaired a fundraiser for The Sunshine Club, local organization that provides free dental care for children and seniors.

Affiliations

  • Boulder Longmont Association of Realtors
  • P.E.O.
  • The Sunshine Club

Interests

  • I like working with my hands and fixing things
  • Fundraising Events
  • Gardening
  • Volunteering
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • DIY and Home Improvement
  • Cooking
  • Volunteer Work
  • Wine Tasting
  • Historical Exploration
  • Reading
  • Road Trips
  • Participating in fundraising events to support local charities, schools, or community projects
  • I enjoy helping others and giving back to the community
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Adventure Travel
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Crafting and DIY Projects

Timeline

Airline Charter Screener

Unifi Aviation
04.2018 - Current

Customer Service Representative Scout

Frontier Airlines
06.2012 - 07.2015

Realtor

RE/MAX Nexus
01.2000 - Current

Property Manager

Coyle Realty
04.1992 - 02.2004

Customer Service at Bag Desk

United Airlines
10.1984 - 07.1986

Biology

Northern Virginia Community College

High School Diploma -

Coral Springs High School

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Collette SpeidelRealtor/Airline Employee