Collette Tucker
Louisville,KY
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
31
31
years of professional experience
Work History
Hospitality Supervisor
Affordable Services
05.2004 - Current
- Streamlined operational efficiency by implementing effective scheduling and staff management practices.
- Elevated team performance through regular training sessions focused on customer service and communication skills.
- Boosted revenue with upselling techniques and promotion of special events or packages to guests.
- Ensured seamless guest experiences by coordinating room assignments, reservations, and special requests.
- Collaborated with other departments to execute successful events, adhering to budgetary guidelines and client expectations.
- Maintained high levels of cleanliness throughout the property, ensuring compliance with health regulations and company policies.
- Reduced employee turnover rates by creating a supportive work environment that encouraged professional growth.
Customer Service Representative
Bank Of America
02.1998 - 04.2003
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Server Manager
Applebee's Grill + Bar
03.1993 - 01.1997
- Enhanced server efficiency by monitoring performance and implementing necessary upgrades.
- Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.
- Ensured data security by implementing robust backup strategies and disaster recovery plans.
- Streamlined processes through automation of routine tasks, increasing overall productivity.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
Education
High School Diploma -
Waggener High School
Louisville, KY05.1989
Skills
- Facility Maintenance
- Guest Relations Management
- Revenue Management
- Menu Planning
- Report Generation
- Information Security
- Scheduling
- Complaint Resolution
- Sales Proficiency
- Policy Adherence
- Client Relationship Building
- Loan Servicing
Timeline
Hospitality Supervisor
Affordable Services
05.2004 - Current
Customer Service Representative
Bank Of America
02.1998 - 04.2003
Server Manager
Applebee's Grill + Bar
03.1993 - 01.1997
High School Diploma -
Waggener High School
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