Collin Bing

• Supervised team of 9 associates
• Managed internal operational standards and productivity targets.
• Applied coaching techniques and tools to support managers and team members in improving performance.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Motivated and trained employees to maximize team productivity.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Developed systems and procedures to improve operational quality and team efficiency.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Worked closely with Safety Manager to ensure that safe operational procedures are followed, and appropriate reporting is filed with minimum of lag time.
• Developed and implemented strategies to maximize customer satisfaction.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• · Ensure completions of audits and reviews of existing processes or documentation to ensure appropriate standards and rules are applied
• Analyzed and reported on key performance metrics to senior management.
• · Continuously seeks to develop and improve effectiveness and efficiency of team by applying quality driven management
• Analyzed department metrics and performance and reported findings to management.
• Investigated customer complaints and performed corrective actions to resolve quality issues.

• Negotiated real estate contracts to navigate transactions between buyers and sellers.
• Close 92% of properties under contract
• Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
• Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
• Managed Company Budget Spreadsheet.
• Generated lists of properties for sale, locations, descriptions and available financing options.
• Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
• Arranged for inspections and surveys of sold properties.
• Managed roster of clients to send announcements and information on new properties.
• Developed successful marketing strategies to promote properties and maximize exposure.
• Verified sales compliance with local governmental regulations, environmental standards and industry good practices.
• Coordinated rental agreements for properties, keeping occupancy high and helping renters find suitable spaces.

• Managed portfolio of 200+ clients
• Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
• Implemented business intelligence solutions to increase operational efficiency
• Identified patterns and trends in large data sets and provided actionable insights..
• Generated standard and custom reports to provide insights into business performance.
• Reviewed financial reports and streamlined operations to increase productivity and company profits.
• Met with existing Small Business clients and prospects through personal calling efforts and other contacts to discuss business needs.
• Created dashboards to monitor and track key performance indicators
• Trained and mentored over 30 new hires, resulting in stronger staff development and increase productivity
• Trained Relationship Managers and Relationship Bankers on how to effectively uncover Small Business opportunities.
• Assisted in planning portfolio growth through development of business plans in alignment with departmental budget and consistent with overall objectives.
• · Assisted Small Business Owners with creating business plans by analyzing their budget sheet or profit & lost statement to help business owners accomplish their financial goals.
• ·Helped Small Business Owners with their financial priorities by tying financial solution(s) to meet their financial goals.
• Analyzed data to identify root causes of problems and recommend corrective actions.
• Worked with Small Business clients interested in borrowing to procure updated financial information on ongoing basis..
• · Delivered high level of customer services to meet customer satisfaction in accordance with company standards.

Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.

• Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
• Created and maintained databases to track customer discussions and preferences for accurate, updated records.
• Developed strategic plans for day-to-day financial operations.
• Created financial dashboards to provide insights into key performance indicators.
• Analyzed business processes to identify cost savings and operational efficiencies.
• Performed banking, business administration and financial tasks to guarantee five-star service for clients.
• Analyzed customer data to identify areas of improvement and maximize customer satisfaction.

• Managed team of 6 Tellers
• Assisted in interviewing new Teller candidates
• Trained new hires on customer service policies and procedures.
• Trained new hires on effective ways to uncover costumer's financial priorities.
• Resolved discrepancies to provide accurate data regarding cash flow..
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
• Maintained accurate records of customer transactions in line with bank procedures.
• Monitored and reported suspicious activity in line with bank security policies.
• Maintained friendly and professional customer interactions.

• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Identified sales opportunities and referred customers to branch partners in financial services.