Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer work
References
Timeline
Generic

Collin buckland

Horton,MI

Summary

Results-driven Vice President of Operations recognized for high productivity and efficient task completion. Skilled in strategic planning, operational excellence, and team leadership, ensuring seamless business operations. Excel in communication, problem-solving, and decision-making, contributing to organizational growth and efficiency. Committed to fostering collaboration and driving continuous improvement initiatives. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

12
12
years of professional experience

Work History

Vice President of Operations

Nets Transportation
Jackson, MI
07.2015 - Current
  • Organized medical records in accordance with established standards of care.
  • Developed and implemented strategic plans for the operations department.
  • Identified opportunities to reduce costs and improve efficiencies across all areas of operations.
  • Managed daily operations, including budgeting, forecasting, resource planning, and scheduling.
  • Oversaw the development and implementation of policies and procedures related to operational activities.
  • Ensured compliance with applicable laws and regulations related to operations.
  • Provided direction to staff on all aspects of operational processes.
  • Monitored performance metrics to ensure that established objectives were met or exceeded.
  • Collaborated with other departments in order to achieve organizational goals.
  • Coordinated with vendors to obtain goods and services at competitive prices.
  • Established key performance indicators for measuring operational success.
  • Negotiated contracts with vendors, suppliers, customers, and other stakeholders as required.
  • Analyzed data from various sources to identify trends in customer demand or operational efficiency issues.
  • Organized meetings between senior management personnel to discuss operational strategies and objectives.
  • Maintained relationships with external organizations such as government agencies, regulatory bodies.
  • Performed regular audits of internal systems in order to identify potential risks or vulnerabilities.
  • Lead initiatives aimed at improving customer service levels through process optimization.
  • Provided training and mentoring support for new employees in the operations department.
  • Interpreted complex technical information into easy-to-understand language when communicating with staff or external partners.
  • Resolved escalated customer complaints regarding product and service quality or delivery delays.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocol.
  • Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
  • Coordinated work across departments to keep teams on track with company goals.
  • Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
  • Generated and implemented business strategies to increase revenue while executing operational base development.
  • Implemented best practices to strengthen internal systems and spearhead proactive change.
  • Boosted company profits by optimizing performance strategies and increasing efficiency.
  • Determined performance goals and offered tactics for achieving milestones.
  • Managed workforce development programs by evaluating, interpreting and enforcing human resource policies and regulations and developing industry training programs and conferences.
  • Set clear goals for area managers and implemented systems for measuring results in support of optimal decision making.
  • Researched underlying issues, regulatory compliance status and processes to resolve complex business issues and recommend strategic corrective actions.
  • Delivered expert thought leadership recognized for driving process improvements.
  • Coordinated staff across multiple locations with stellar record of meeting or exceeding demanding targets.
  • Developed and deepened relationships with functional leadership to interconnect revenue generation initiatives with day-to-day operations.
  • Reduced costs and optimized revenue by executing contract bidding and procurement processes.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Mitigated business risks by working closely with staff members and assessing performance.

Sales Lead

Dick Sporting Goods
Kalamazoo, MI
10.2012 - 06.2013
  • Assisted in developing promotional materials such as brochures, flyers.
  • Provided training sessions for new employees on sales techniques, procedures.
  • Identified opportunities to improve processes related to the sale of products or services.
  • Collaborated with marketing department to ensure effective promotion of products and services.
  • Prepared detailed forecasts for future sales volumes based on past trends.
  • Managed a team of 10+ sales representatives, providing guidance and support.
  • Created reports and presentations on weekly sales performance to senior management.
  • Conducted regular meetings with sales staff to review goals and objectives.
  • Managed cash register operations using POS system and processed sales and returns.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Maintained attractive merchandise displays to maximize purchases.
  • Exceeded department expectations for productivity and accuracy levels.
  • Made outbound sales calls to contact prospective leads, using effective communication skills.
  • Managed and retained existing client accounts.
  • Analyzed sales data to identify trends and adjust strategies accordingly.

Education

Bachelor of Science - Business

Western Michigan University
Kalamazoo, MI
07-2015

High School Diploma -

East Jackson High School
Jackson, MI
05-2011

Skills

  • Process Improvements
  • Leadership training
  • Operations Oversight
  • Strategic planning and execution
  • Cost analysis and savings
  • Purchasing and planning
  • Capital Spending
  • Business Administration
  • Organizational Development
  • Business Development
  • Budget Control
  • Financial controls implementation
  • Logistics Management
  • Facilities Management
  • Supply chain oversight
  • Strategy Development
  • Succession Planning
  • Safety Management
  • Cross-functional team management
  • Growth management
  • Workforce Planning
  • Operations Management
  • Business process reengineering
  • Performance Analysis
  • Software integration
  • Workload balancing
  • Efficiency Improvement
  • Data integration

Accomplishments

Vendor of the Year MTM 2018 2019 2020 2021

Wellwise service provider of the year 2021 2022 2023

Streamline Route Creator 2022 2023

Volunteer work

VOLUNTEER   Cascades Humane Society

Special Olympics of America

 Head  JV Basketball Coach East Jackson

References

Frank Szalma

734-223-6853

Terry Francis

517-745-0553

Cody Nelson

517-243-6769

Timeline

Vice President of Operations

Nets Transportation
07.2015 - Current

Sales Lead

Dick Sporting Goods
10.2012 - 06.2013

Bachelor of Science - Business

Western Michigan University

High School Diploma -

East Jackson High School

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Collin buckland