Collin Carter
Maryville,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Loan Services Auditor
Vanderbilt Mortgage And Finance Inc.
Maryville, TN
02.2021 - Current
- Identified gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Prepared working papers, reports and supporting documentation for audit findings.
- Worked closely with programmers to resolve system tech issues found in audit processes.
Mortgage Claims Representative
Vanderbilt Mortgage And Finance Inc.
Maryville, TN
02.2018 - 02.2021
- Handled millions of dollars in insurance claim funds through preparing checks for customers and/or contractors
- Updated and reviewed claims with correspondence (pictures and receipts) to review if additional funds could be issued.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Vanderbilt Mortgage And Finance Inc.
Maryville, TN
02.2016 - 02.2018
- Kept records of customer interactions or transactions and recorded details of inquiries, problems or comments.
- Maintained customer satisfaction and focused on addressing customer needs and resolving concerns.
- Due to my customer service skills I gained the responsibility of escalated and supervisor calls.
- Learned and maintained in-depth understanding of Mortgage information, providing knowledgeable responses to diverse questions.
Sales Representative
Dial America
Knoxville, TN
10.2015 - 02.2016
- Sold Sirius XM through cold calls to potential customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Follow strict laws for telemarketing.
Cashier
Office Depot Inc
Maryville, TN
02.2015 - 10.2015
- Restocked and organized merchandise
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
High School Diploma -
Heritage High School
Maryville, TN05.2015
Skills
- Positive Team Player
- Microsoft Office
- Problem Solving
- Attention to Detail
- Time Management
- Critical Thinking
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Customer Satisfaction
- Decision Making
Accomplishments
- Created a partial payment overage audit including a Microsoft Excel checklist to complete the audit, a walkthrough, and the audit report sent to management monthly. This audit improves the ability to track payment overages on loans to insure the business is complying with the Truth in Lending Act.
- Adjusted Escrow Analyses audit: Approved all adjusted analyses for the entire company, this also included approving the refunds sent with the analyses.
- SPOC Team: Switch jobs with the collections team to help eliminate customer pain points. With the information found I lead a presentation in front of our companies president and vice presidents.
- SME Team: Point of contact for department technical issues.
- Engagement Coordinator: point of contact for company wide events for the Customer Service Department and Loan Services Audit .
- Support Team: Answer questions for other representatives to help them problem solve a situation.
Timeline
Loan Services Auditor
Vanderbilt Mortgage And Finance Inc.
02.2021 - Current
Mortgage Claims Representative
Vanderbilt Mortgage And Finance Inc.
02.2018 - 02.2021
Customer Service Representative
Vanderbilt Mortgage And Finance Inc.
02.2016 - 02.2018
Sales Representative
Dial America
10.2015 - 02.2016
Cashier
Office Depot Inc
02.2015 - 10.2015
High School Diploma -
Heritage High School
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