Collin Childers
Burlington,NC
Summary
Results-driven professional skilled in critical thinking and active listening, with a focus on diagnostics and troubleshooting. Committed to enhancing operational efficiency and customer relations through effective training and documentation practices.
Overview
8
8
years of professional experience
Work History
Install Technician
Everon
Clayton, NC
08.2022 - 03.2026
- Installed and configured various equipment according to technical specifications and safety standards.
- Conducted routine inspections to ensure operational efficiency and compliance with quality standards.
- Collaborated with team members to troubleshoot and resolve installation issues promptly.
- Trained new technicians on installation procedures and safety protocols, enhancing team performance.
- Developed detailed documentation for installation procedures, ensuring consistency in operations.
- Enhanced customer satisfaction by providing exceptional on-site support during equipment installations.
Customer Service Representative
Walmart
Goldsboro, NC
08.2019 - 08.2022
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Trained new staff on company policies and customer interaction techniques.
- Managed cash register operations, ensuring accurate transaction processing and balancing.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Teaching Assistant
Wayne Community College
Goldsboro, NC
01.2018 - 12.2019
- Supported faculty in developing course materials and lesson plans.
- Facilitated student learning through tutoring and personalized assistance.
- Coordinated classroom activities to enhance student engagement and participation.
- Managed administrative tasks, including grading assignments and maintaining records.
Education
Associate of Science - Video Game Development & Simulation
Wayne Community College
Goldsboro, NC05-2020
Skills
- Construction background
- Diagnostics and troubleshooting
- Customer service
- Troubleshooting skills
- Job planning
- Critical thinking
- Active listening
- Data entry
- Customer relations
- Computer proficiency
- Professional telephone demeanor
- Documentation
Timeline
Install Technician
Everon
08.2022 - 03.2026
Customer Service Representative
Walmart
08.2019 - 08.2022
Teaching Assistant
Wayne Community College
01.2018 - 12.2019
Associate of Science - Video Game Development & Simulation
Wayne Community College