Collin Cooper
Norman,OK
Summary
Multifaceted Professional combining law enforcement experience with technical troubleshooting and relationship management. Fostered collaboration among teams and clients while translating complex information into actionable insights. Delivered improved operational effectiveness through strong interpersonal skills and a solutions-oriented approach.
Overview
14
14
years of professional experience
Work History
Director of External Operations
Inner Circle Mental Health
Norman, OK
01.2023 - Current
- Led external operations and high-touch support for clients, clinicians, agencies, vendors, and community partners, ensuring seamless resolution and follow-up.
- Supported approximately 400% organizational growth over three years through scalable processes and dependable relationship management.
- Developed and delivered training for professionals and community organizations, translating complex behavioral health concepts into accessible information.
- Worked in human-centered behavioral health environment prioritizing listening, confidentiality, communication, and connection to care.
- Troubleshot network connectivity, account access, software, hardware, and web-based platforms; documented and analyzed recurring issues to coordinate effective solutions with internal teams and vendors.
Law Enforcement - Patrol
Oklahoma
01.2016 - 01.2023
- Managed criminal and public-safety matters from initial response through follow-up investigation, maintaining ownership of cases rather than treating the first report as the end of the work.
- Maintained case follow-up by identifying investigative gaps, pursuing additional information, coordinating resources, and organizing evidence for prosecutorial review and evidence-based charging decisions, enhancing case outcomes.
- Gathered statements, observations, records, and physical or digital information; evaluated facts for consistency and relevance; documented investigative activity in clear, defensible reports.
- Supported subpoenas, warrants, and interviews while adhering to lawful investigative and judicial processes.
- Communicated with victims, witnesses, suspects, families, and community members during stressful situations, demonstrating professionalism and empathy while applying de-escalation skills.
- Managed numerous incoming calls and investigations, ensuring accurate documentation and effective communication with partners to support ongoing operations.
Army Engineer
United States Army
11.2012 - 11.2016
- Developed disciplined decision-making, land navigation, coordinate plotting, route planning, and team communication to enhance operational effectiveness in demanding environments.
- Established processes for accurate documentation and adaptive assessment of changing information to ensure successful the successful completion of objectives with meticulous attention to detail.
- Army Engineer
- Honorable Service
Education
Bachelor's Degree - Criminal Justice
University of Phoenix
Skills
- Investigative Case Development
- Evidence documentation
- Prosecutor coordination
- Interviews / Information Gathering
- Digital Operations Management
- Operational Analysis
- Technology Integration
- Cross-functional coordination
- Stakeholder Engagement
- Community Engagement
- Crisis Management
- Training Development
- Technical support
- Data analysis
- Operational Strategy
- Client Engagement
- Regulatory Compliance
- Data Reporting
- Communication skills
- Strategic Operations
- Team Leadership
Personal Information
Title: Investigative Operations | Technical Support | Human-Centered Public Safety
Timeline
Director of External Operations
Inner Circle Mental Health
01.2023 - Current
Law Enforcement - Patrol
Oklahoma
01.2016 - 01.2023
Army Engineer
United States Army
11.2012 - 11.2016
Bachelor's Degree - Criminal Justice
University of Phoenix