Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Collin Cousins

Scottsdale,AZ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Returns and Warranty Manager

PXG
10.2018 - Current
  • Brought in to start a Returns and Warranty department from the ground up.
  • In a matter of months, successfully deployed multiple new systems and standards to enable my team to process daily orders with tight deadlines.
  • Our work in these departments ensures positive relationships with out clients to have any and all issues resolved.
  • Hired, trained, and managed over 20 employees on my team.
  • Handled all donation requests for charity and veteran appreciation events.

Concierge

DC Ranch
07.2018 - 10.2018
  • Concierge and Golf Operations assistant to our members and their guests of the club.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Addressed customer inquiries with timely and professional responses via phone and in-person interactions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Outside and Tournament Operations

TPC Scottsdale
05.2016 - 07.2018
  • Assist guests and members during their time at the club.
  • Developed strong a strong ability to work in fast-paced environments while helping to run the WM Phoenix Open golf tournament.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

Retail Sales Associate

Golf & Tennis Etc.
01.2014 - 03.2016
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Bachelor of Science - Sports Business Management

Arizona State University
Tempe, AZ
05-2019

Associate of Arts - Sports Business Management

University of North Florida
Jacksonville, FL
05-2017

Skills

  • Sales Support
  • Department Operations Management
  • Order Management
  • Trend Analysis
  • Operational Efficiency
  • Policy Enforcement
  • Warranty Claims Processing
  • Team Management
  • Product Expertise
  • Financial Tracking
  • Employee Coaching and Mentoring

Certification

  • Lean Six Sigma Green Belt Certification (LSSGB) - IASSC Lean Six Sigma Certification Board.

Timeline

Returns and Warranty Manager

PXG
10.2018 - Current

Concierge

DC Ranch
07.2018 - 10.2018

Outside and Tournament Operations

TPC Scottsdale
05.2016 - 07.2018

Retail Sales Associate

Golf & Tennis Etc.
01.2014 - 03.2016

Bachelor of Science - Sports Business Management

Arizona State University

Associate of Arts - Sports Business Management

University of North Florida

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Collin Cousins