Summary
Overview
Work History
Skills
Timeline
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Collin David

LEBANON,TN

Summary

Experienced in software implementation, client training, and technical support, delivering tailored solutions to enhance operational efficiency. Skilled in leadership, analytical thinking, and troubleshooting, with a focus on optimizing processes and systems. Bringing expertise in customer-focused problem-solving and team collaboration to drive success across diverse environments.

Overview

5
5
years of professional experience

Work History

Support & Implementation Expert

Indy Cinema Group
11.2022 - Current
  • Client Training and Onboarding: Conducted detailed training sessions for staff and management, equipping teams with the knowledge and skills to effectively use new POS systems.
  • POS Software Implementation: Planned, coordinated, and executed the deployment of point-of-sale (POS) systems across multiple cinema locations, ensuring seamless integration with existing operations.
  • Technical Support: Provided ongoing technical support to clients, troubleshooting and resolving software issues promptly to minimize disruptions to business operations
  • System Customization: Tailored POS software configurations to meet unique client needs, including pricing structures, promotions, and inventory management settings.
  • Process Improvement: Collaborated with cross-functional teams to identify inefficiencies and implement improvements to streamline system performance and usability.

General Manager

Regal Entertainment Group
06.2021 - 11.2022
  • Theater Operations Management: Directed daily operations of a high-volume movie theater, including box office, concessions, and auditorium maintenance, ensuring exceptional customer experiences.
  • Team Leadership: Recruited, trained, and supervised a team of 60+ employees, fostering a culture of teamwork, accountability, and high performance.
  • Budget and Cost Control: Managed theater budgets, monitored expenses, and implemented cost-saving measures while maintaining operational efficiency.
  • Guest Satisfaction: Delivered superior customer service by promptly addressing patron concerns and creating a welcoming environment for all guests.

Store Manager

Dollar General Market
11.2020 - 06.2021
  • Store Operations Management: Oversaw daily operations at a high-priority investor store, ensuring compliance with company policies, operational standards, and performance benchmarks.
  • Leadership and Team Development: Recruited, trained, and managed a team of 20+ employees, fostering a culture of accountability, motivation, and collaboration to achieve store goals.
  • Customer Experience: Delivered exceptional customer service by addressing shopper concerns, maintaining clean and organized store environments, and training employees on customer engagement techniques.

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Computer skills
  • Calm under pressure
  • Organization and time management
  • Flexible and adaptable

Timeline

Support & Implementation Expert

Indy Cinema Group
11.2022 - Current

General Manager

Regal Entertainment Group
06.2021 - 11.2022

Store Manager

Dollar General Market
11.2020 - 06.2021

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Collin David