Collin Devlin
Bryan,TX
Summary
Dynamic leader with a proven track record at Lowe's, adept in growth planning and customer service. Excelled in workflow optimization and performance improvement, managing a team of 10+ to exceed productivity targets. Skilled in sales strategies and customer relations, significantly enhancing customer retention and operational efficiency.
Experienced and motivated Department Supervisor with 3 year background independently managing Merchandising and Specialty departments. Skillfully direct employees, coordinate schedules, organize projects and manage customer needs. Highly-developed in hiring, performance management and process optimization.
Overview
8
8
years of professional experience
Work History
Department Supervisor
Lowe's
08.2022 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Oversaw daily operational performance of Merchandising and Selling teams.
- Managed team of 10+ employees, delegated tasks and held each employee accountable for completing assignments.
Customer Service Representative
Lowe's
05.2020 - 08.2022
- Responded to customer requests for products, services, and company information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained staff on operating procedures and company services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Fulfilled upwards of 100+ customer pickup orders per day.
Warehouse Worker
Wesco Discount
03.2017 - 05.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted in receiving, stocking and distribution of merchandise.
- Assembled pallets and crates for secure transportation of materials.
- Managed warehouse operations and verified proper shipment procedures.
- Detailed management of 100+ bays of inventory
Education
Associate of Science - Biochemistry
California State University, Fullerton
Fullerton, CA05.2020
Skills
- Growth planning
- Workflow optimization
- Customer service
- Performance improvement
- Process and procedure development
- Time management
- Sales strategies
- Customer relations
- Inventory management
Accomplishments
- Dramatically improved employee satisfaction and skill development.
- Achieved the highest level of inventory accuracy in the store.
- Chosen to manage and lead recovery of struggling departments
Languages
English
Native or Bilingual
Timeline
Department Supervisor
Lowe's
08.2022 - Current
Customer Service Representative
Lowe's
05.2020 - 08.2022
Warehouse Worker
Wesco Discount
03.2017 - 05.2020
Associate of Science - Biochemistry
California State University, Fullerton
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