Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Collin Doan

San Antonio,TX

Summary

Dynamic Sales Associate with proven expertise at Walmart, excelling in customer service and team collaboration. Recognized for enhancing team productivity through effective communication and problem-solving. Skilled in cash handling and adept at building rapport, ensuring high customer satisfaction and fostering a positive shopping experience.

Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.

Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.

Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

2
2
years of professional experience

Work History

Sales Associate

Sams Club Distribution
09.2024 - 08.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.

Sales Associate

Walmart
10.2023 - 09.2024
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Trained employees on departments and assigned duties.
  • Oversaw day-to-day activities of 20 employees in establishment, fostering inspiring atmosphere to optimize employee experiences.
  • Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
  • Increased team productivity by streamlining communication and implementing effective project management strategies.
  • Led team by answering complex customer questions and mentoring personnel one-on-one.
  • Collected, arranged, and input information into database system.

Education

High School Diploma -

Roosevelt High School
San Antonio, TX
05-2023

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Goal oriented
  • Verbal/written communication
  • Complex Problem-solving
  • Adapt to diverse groups
  • Building rapport
  • Order processing
  • Friendly and outgoing
  • Customer engagement
  • Written and oral communication skills
  • Staff training

Languages

Vietnamese
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Associate

Sams Club Distribution
09.2024 - 08.2025

Sales Associate

Walmart
10.2023 - 09.2024

High School Diploma -

Roosevelt High School