Collin Doud
Oswego,IL
Summary
Outgoing Rental Coordinator with 15 years increasing revenue for rental company. Brought in new customers and retained current customers through excellent customer service and networking skills. Developed and implemented contracts to streamline processes.
Overview
26
26
years of professional experience
Work History
Rental Coodinator
TCP LLC D.b.a., High Star Traffic
05.2013 - Current
- Receive calls from rental customers for deliveries, pick ups, & quotes responding quickly, answering questions and offering insight into products and services.
- Process rental delivery & pick up order paperwork and schedule with technicians.
- Discuss with customers their traffic control needs and generate rental quotes for them.
- Design detailed traffic plans for rental customers to help them secure their permits.
- Follow up with rental customers regarding their quotes and convert them into rental orders once confirmation is secured.
- Collect & process credit card payments from rental customers with credit card terms.
- Assist in generating & sending out rental progress & final invoices.
- Periodically assist Accounts Receivable department in collecting on past due rental accounts.
- Update customer account information to maintain customer records.
Rental Coordinator
Highway Technologies Inc
03.2009 - 05.2013
- Receive calls from rental customers for deliveries, pick ups, & quotes responding quickly, answering questions and offering insight into products and services.
- Process rental delivery & pick up order paperwork and schedule with technicians.
- Discuss with customers their traffic control needs and generate rental quotes for them.
- Design detailed traffic plans for rental customers to help them secure their permits.
- Follow up with rental customers regarding their quotes and convert them into rental orders once confirmation is secured.
- Collect & process credit card payments from rental customers with credit card terms.
- Assist in generating & sending out rental progress & final invoices.
- Periodically assist Accounts Receivable department in collecting on past due rental accounts.
- Update customer account information to maintain customer records.
Sales Coordinator
Associated Material Handling Inc
03.2005 - 03.2009
- Kept detailed records of sales and customer information in company database, updating it regularly to maintain top-notch service.
- Improved productivity by increasing customer communication and responding to feedback.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled client profiles and entered information into operating system.
- Updated documentation, reports and spreadsheets with financial information.
- Oversaw daily operations for billing department handling $100,000 per month in payments.
- Researched and resolved billing discrepancies to enable accurate billing.
- Monitored customer accounts to identify and rectify billing issues.
- Processed and verified invoices to secure accuracy of billing information.
- Prepared and submitted monthly billing reports to management for financial overview.
Tree Trimmer
Top Notch Tree Service Inc
07.1998 - 03.2005
- Prepped trimming tools by sharpening shears, grinders, and saw teeth.
- Used shears, pruners, and chainsaws, to prune and trim shrubs & trees.
- Used chainsaws,wood chipper & stump grinder to remove dead or hazardous trees, safely cutting limbs and removing trunks.
- Followed safety regulations and company procedures to safeguard personnel and equipment.
- Planted new trees, shrubs and plants to fulfill project requirements.
- Followed safety protocols in accordance with OSHA standards and good practices for tree care.
- Advised customers on proper tree or shrub care to promote healthy growth and improve appearance.
- Limbed and pruned variety of tree species.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
Data Processor
Devry University And The Keller Graduate School Of Mgmt
06.1997 - 07.1998
- Verified accuracy of data before transcribing.
- Monitored data entry processes and worked to improve efficiency and performance.
- Generated detailed reports from collected data to inform stakeholders.
- Assisted with development of data entry procedures to streamline data processing.
- Located and corrected data entry errors and reported to management.
- Collaborated with other departments to enforce data accuracy and enhance productivity.
- Sorted and processed incoming reports before putting data into processing software.
- Created spreadsheets for more efficient recordkeeping.
- Coded and processed applications into required electronic formats.
Education
Bachelor of Arts - History
Aurora University
Aurora, IL06.1997
Skills
- Customer Feedback
- Rental Pricing Strategies
- Special Requests
- Rental Market
- High-Volume Environments
- Rental Agreement
- Credit and Debt Card Processing
- Training Junior Team Members
- Customer Care
- Map Directions
- Special Events
Timeline
Rental Coodinator
TCP LLC D.b.a., High Star Traffic
05.2013 - Current
Rental Coordinator
Highway Technologies Inc
03.2009 - 05.2013
Sales Coordinator
Associated Material Handling Inc
03.2005 - 03.2009
Tree Trimmer
Top Notch Tree Service Inc
07.1998 - 03.2005
Data Processor
Devry University And The Keller Graduate School Of Mgmt
06.1997 - 07.1998
Bachelor of Arts - History
Aurora University
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