Collin Edwards
Tampa,FL
Summary
Proven multitasker and team collaborator, I excelled at Sunline Diner by enhancing guest experiences and managing multiple tables efficiently. Skilled in customer service and proficient in POS systems, I consistently maintained high satisfaction levels, contributing to a significant improvement in service delivery and operational efficiency.
Overview
3
3
years of professional experience
Work History
Host/Food Runner
Barefoot On The Beach
06.2021 - 03.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Guest Services Agent
Resort Collection
03.2021 - 03.2023
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
Server/Host
Sunline Diner
01.2020 - 02.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
No Degree - High School Diploma
Kingston College
Kingston Jamaica06.2009
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
Timeline
Host/Food Runner
Barefoot On The Beach
06.2021 - 03.2023
Guest Services Agent
Resort Collection
03.2021 - 03.2023
Server/Host
Sunline Diner
01.2020 - 02.2021
No Degree - High School Diploma
Kingston College
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