Collin Fischer
Brillion,WI
Summary
IT professional with extensive troubleshooting expertise and a proven track record in customer service. Holds multiple industry certifications, including A+ and Tech+. Experienced in configuring software and hardware to meet diverse organizational requirements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Product Sanitation Utility Intern
Sargento
09.2025 - Current
- Cleaning and maintaining food production areas, ensuring adherence to food safety.
- Handling and disposing of waste within proper guidelines for cleanliness, safety, and hygiene.
- Collaborating with production teams to ensure minimal disruption to operations and productions while maintaining proper sanitation standards.
- Conducting routine inspections of equipment for maintenance and safety standards.
IT Helpdesk Technician Intern
AriensCo
05.2023 - 07.2025
- Maintained IT assets, including inventory tracking and disposal, following organizational and security policies along with environmental regulations.
- Used systems like SCCM, Active Directory, Microsoft 365 programs, Track-It, Azure AD, Intune, and more on a day-to-day basis.
- Provided both level 1 and level 2 helpdesk support related to hardware, networking, software, and peripherals via email, phone, tickets, walk-ups, and more.
- Repairing machines, software and hardware alike, and remotely connecting to systems if needed.
- Managed permissions, user accounts, and access in Azure AD, Active Directory, Microsoft 365, Track-It, Intune, and other IT systems, along with maintaining accurate records and adhering to security policies.
- Deployed, configured, and troubleshot IT equipment like printers, monitors, drives, keyboards, mice, mics, speakers, and more as needed.
- Documented incidents, processes, and resolutions in management systems to improve efficiency and user support.
- Provided excellent customer service via effective communication with the end user, and ensured timely resolution of issues.
Crew Worker
McDonalds
01.2021 - 08.2023
- Effectively manage high-volume workloads.
- Gave excellent customer service while maintaining other quality standards.
- Communicated properly to ensure proper sanitation, production, and deliver of product
Education
IT Computer Support Specialist - Information Technolgy
Northeast Wisconsin Technical College
Green Bay06-2027
Skills
- Teamwork and collaboration
- Computer skills
- Attention to detail
- Hardware installation
- Technical support
- System administration
- IT support
- Collaboration skills
Certification
CompTIA A+ | CompTIA Tech+
Timeline
Product Sanitation Utility Intern
Sargento
09.2025 - Current
IT Helpdesk Technician Intern
AriensCo
05.2023 - 07.2025
Crew Worker
McDonalds
01.2021 - 08.2023
IT Computer Support Specialist - Information Technolgy
Northeast Wisconsin Technical College